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Windows 7: Windows 7 minidumps, crashing during Overwatch.

12 Sep 2016   #1
rocketsarego

Windows 7 Home Premium x64
 
 
Windows 7 minidumps, crashing during Overwatch.

Hi, I was wondering if I could have some help here. I am usually okay at diagnosing problems but this is eluding me.

I was playing Overwatch, and it crashed, black screen, and the system rebooted. I get the message below. I started playing again, and after 10 mins, it happened again. It did it 3 times in a row about about 15 - 20 mins of playing.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80113B71C0
BCP2: FFFFF88005131C30
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091216-5210-01.dmp
C:\Users\lithilk\AppData\Local\Temp\WER-33883-0.sysdata.xml

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I've attached the DM Log from DM Log Collecter, entitled Pyrrhic etc.zip.




Attached Files
File Type: zip PYRRHIC-12_09_2016_182204_55.zip (2.31 MB, 1 views)
My System SpecsSystem Spec
.
12 Sep 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello rocketsarego and welcome to 7 Forums!

The BugCheck 0x116 is a video TDR error, an attempt to reset the display driver and recover from a timeout failed.

The faulting module was nvlddmkm.sys and as we can see below you are running a very old driver.

Code:
25/08/2015 14:34:37    C:\Windows\system32\DRIVERS\nvlddmkm.sys
You need to uninstall the drivers with DDU:

Display Driver Uninstaller Download version 17.0.1.1

It is recommended to be in Safe Mode when using DDU, here's a tutorial if needed:

Safe Mode

And after that you can run CCleaner to clean out anything that is left:

https://www.piriform.com/ccleaner/download

And then install the latest drivers from here:

Drivers | GeForce

Cheers, Boris
My System SpecsSystem Spec
12 Sep 2016   #3
rocketsarego

Windows 7 Home Premium x64
 
 

Okay, I'll have a blast at that. I thought it'd be drivers but I've had no problem until today, even with other games.
My System SpecsSystem Spec
.

14 Sep 2016   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by rocketsarego View Post
Okay, I'll have a blast at that. I thought it'd be drivers but I've had no problem until today, even with other games.
Hi, how did it fare for you?
My System SpecsSystem Spec
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 Windows 7 minidumps, crashing during Overwatch.




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