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Windows 7: BSOD when Program Guide updates in WMC and WU

16 Sep 2016   #1
cassel

Windows 7 Home Premium 64 bit
 
 
BSOD when Program Guide updates in WMC and WU

The problem PC is used only as a Media Center. It runs 24/7 unless I'm gone for several days with no recordings scheduled.
The BSOD was noticed after a short trip about 30 days ago. I attempted to restore to a point on 8-16. That failed and wiped out all my later restore points.
I've run sfc /scannow in an elevated command prompt as admin and also ran in Safe mode 3-4 times. Fails to complete any repairs.
Today I attemped to install the update repair Windows6.1-KB947821-v34-x64. That failed with the error code attached.
I ran dm log collector.exe and added the CBS.log file to the zip file. Let me know if I have forgotten any
Trying to avoid a reinstall so as not to lose Copy protected shows I have recorded. Getting desperate for ideas.
Thanks for any help.




Attached Images
BSOD when Program Guide updates in WMC and WU-mc-install-error.jpg 
Attached Files
File Type: zip MEDIACENTER-PC-Fri_09_16_2016_112153_80.zip (1.33 MB, 1 views)
My System SpecsSystem Spec
.
16 Sep 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Cassel,
Something has mucked up the permissions on TrustedInstaller, usually caused by a virus or malware.

please run Malwarebytes free and ESET on-line(dissable MSE)

Roy
My System SpecsSystem Spec
16 Sep 2016   #3
cassel

Windows 7 Home Premium 64 bit
 
 

Are there any log files that would help after I run those?

lee
My System SpecsSystem Spec
.

16 Sep 2016   #4
cassel

Windows 7 Home Premium 64 bit
 
 

Roy
Malwarebytes free - Threats:0
ESET on-line - No infections

I found WindowsUpdateDiagnostic.diagcab on MS site and it corrected 2 registry entries. I'll try a Program guide update and see how it goes.

lee
My System SpecsSystem Spec
21 Sep 2016   #5
cassel

Windows 7 Home Premium 64 bit
 
 

WMC ran for 3 days after Program guide updated. BSOD happened again last night.
Ran sfc from original Win 7 install disk. Received the attached error. Is this a RAM problem? How would I troubleshoot?


Attached Images
BSOD when Program Guide updates in WMC and WU-madia-center-error-02.jpg 
My System SpecsSystem Spec
21 Sep 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Thats not good,
please run

chkdsk /f
from an elevared command mode .

Roy
My System SpecsSystem Spec
21 Sep 2016   #7
cassel

Windows 7 Home Premium 64 bit
 
 

Chkdsk didn't return any errors.
Ran memtest86 on each stick of memory. One passed 2nd returned over 20000 errors.
I'm contacting g.skill for an RMA.
Never had RAM fail in over 25 years building PCs.
I'll mark solved if all goes well.
Thanks for your help.

lee
My System SpecsSystem Spec
21 Sep 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Yep thats the bug best of luck with the RMA,
geeze thats an awfull lot of errors.

Roy
My System SpecsSystem Spec
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 BSOD when Program Guide updates in WMC and WU




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