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Windows 7: BSOD when shutting down and restarting the comp DRIVER_POWER_STATE_FAI

16 Sep 2016   #1
does12

Win 7 ulti 32b
 
 
BSOD when shutting down and restarting the comp DRIVER_POWER_STATE_FAI

hi and thanks for ur time reading this

so here the story,
i installed (after formating ofc) a new windows 7 32Bit ultimate on a lenovo G510 machine,
installed all the latest drivers from lenovo website, and updated windows with the latest update.

the problem:
when i restart or shutdown the machine the screens turn off but the led + laptop fan are still working for around 9-10min, after this amount of time the computer shows Bluescreen (which is not in the minidump folder)and restart it self automaticly. from what i remmber couple of month ago it as the same issue, thats why i formated and installed a fresh new os

here is what i did,
sfc /scannow
chkdsk /f /r /x
used hd sentinel - came clean 100%/100% 50C
memtest (from windows) did 3 rounds - came clean
updated the latest bios driver for this computer
did a clean boot (disabled all the startup program)

i tried to install 2 microsoft hotfix kb977307 and kb977186 but both of them showd an erro "the update is not applicable to your computer"

i had 2 bsod error

1, irql not less or equal (some time its happening i dont have the minidump of it cuz i formated the disk)
2, DRIVER_POWER_STATE_FAILURE (this one happen all the time when restarting or shutdown the comp, but it leaves no minidump) 0x0000009f

ntkrnlpa.exe and halmacpi.exe showing in red in bluescreenview.

its a brand new OS install so no way Virus or rootkit could got in.

i attached the dmp to this thread

thanks alot hope u guys could help out




Attached Files
File Type: zip 091616-53882-01.zip (114.9 KB, 1 views)
My System SpecsSystem Spec
.
16 Sep 2016   #2
does12

Win 7 ulti 32b
 
 

adding the DM log cuz i forgot sry


Attached Files
File Type: zip GEDALIA-PC-Sat_09_17_2016__10411_50.zip (872.7 KB, 0 views)
My System SpecsSystem Spec
16 Sep 2016   #3
does12

Win 7 ulti 32b
 
 

i guess i figured it out, i followed WinDBG: The very basics

and i notice that iaStorA_IMAGE_pci.sys is causing the problem iaStorA is intel rapid storage, when i uninstalled it the computer shutdown properly now

Code:
DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce788e5

MODULE_NAME: pci

FAULTING_MODULE: 8a268000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
82b47994 82ae52f0 0000009f 00000003 85f6bb58 nt!KeBugCheckEx+0x1e
82b47a00 82ae5369 82b54480 82b47ab8 00000000 nt!PopCheckIrpWatchdog+0x1f5
82b47a38 82a976fa 82b63040 00000000 94ffdecd nt!PopCheckForIdleness+0x73
82b47a7c 82a9769d 82b4ae20 82b47ba8 00000002 nt!KiProcessTimerDpcTable+0x51
82b47b68 82a9755a 82b4ae20 82b47ba8 00000000 nt!KiProcessExpiredTimerList+0x101
82b47bdc 82a9552e 00033f6a 886b04e8 82b54480 nt!KiTimerExpiration+0x25c
82b47c20 82a95358 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
82b47c24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0x9F_3_iaStorA_IMAGE_pci.sys

BUCKET_ID:  0x9F_3_iaStorA_IMAGE_pci.sys
My System SpecsSystem Spec
.

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 BSOD when shutting down and restarting the comp DRIVER_POWER_STATE_FAI




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