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Windows 7: BSOD on Lenovo t440s

18 Sep 2016   #1
mugabi

Windows 7 Pro x64
 
 
BSOD on Lenovo t440s - IRQL_GT_ZERO_AT_SYSTEM_SERVICE

Hello,

I've recently moved my Windows 7 profile to a T440 from another Lenovo T400, and shortly after the move, I received my first BSOD. Within a day, I received another at the login screen. This Please see attached, and appreciate any help/insight you can provide.

Prior to moving to the new T440, I'd been receiving the same BSOD usually after a cold start.

Attached are the DM log and SF Diag created files. Thanks for the help!




Attached Files
File Type: zip T440S-EBUE-Sun_09_18_2016_145510_08.zip (1.52 MB, 2 views)
File Type: zip mugabi.zip (1.53 MB, 1 views)
My System SpecsSystem Spec
.
21 Sep 2016   #2
axe0

Windows 10 Pro
 
 

Hi mugabi,

Apologies for the delay, are you still in need of help?
My System SpecsSystem Spec
21 Sep 2016   #3
mugabi

Windows 7 Pro x64
 
 

Hi,

Yes, I am. Since my post, I've removed Bitdefender AV but I'm not certain this was the culprit. Do my attached files help?
My System SpecsSystem Spec
.

21 Sep 2016   #4
axe0

Windows 10 Pro
 
 

The process that was active is a service from Bitdefender
You can safely assume it is Bitdefender that is the culprit with this crash.
Code:
BUGCHECK_P1: 7772da2a

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8800ac29b60

PROCESS_NAME:  epsecurityserv

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+0
00000000`7772da2a c3              ret

CPU_COUNT: 4


Bitdefender Endpoint Security Service	EPSecurityService	Running	Auto	Own Process	"c:\program files\bitdefender\endpoint security\epsecurityservice.exe" /service	Normal	LocalSystem	0
My System SpecsSystem Spec
21 Sep 2016   #5
mugabi

Windows 7 Pro x64
 
 

Ugggggh! I had a funny suspicion since it's not BSOD'd since I removed the app. Thank you for confirming it, it's much appreciated.
My System SpecsSystem Spec
21 Sep 2016   #6
axe0

Windows 10 Pro
 
 

You're welcome

The 0x4A is now a long time known to be caused by Bitdefender. I've seen Bitdefender in 99% of the time present on the system with this particular crash.
My System SpecsSystem Spec
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 BSOD on Lenovo t440s




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