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Windows 7: BSOD on access video card

19 Sep 2016   #1
POLK

Windows 7 Ultimate x64
 
 
BSOD on access video card

hi

machine - lenovo laptop ThinkPad E530c.

BSOD occurs when any process tries to use nVidia card, like game or Nvidia software.

I faced it right after I took back laptop from the service, unfortunately it's located in another country, so I can not re-visit it again ...

Anyway the problem persists and needs to be solved.

Below some info that system's generated after the last crash.

Code:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
Additional information about the problem:
  BCCode:    116
  BCP1:    FFFFFA8009F1A4E0
  BCP2:    FFFFF8800F1BA1D0
  BCP3:    0000000000000000
  BCP4:    0000000000000002
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1
Minidump is generated also, but all my attempts to install and use tools to retrieve any useful information have failed. It's attached.

After laptop service cleaning windows was re-installed.

I heard that it might by solved by installing specific driver version, but have no idea which exactly
Actual driver version is installed on the machine.

Please suggest/advice, if anybody knows possible solutions




Attached Files
File Type: zip LAPTOP-Mon_09_19_2016_225211_18.zip (426.1 KB, 2 views)
My System SpecsSystem Spec
.
21 Sep 2016   #2
axe0

Windows 10 Pro
 
 

Hi POLK,

Welcome to the 7forums

Although your system has been reinstalled, I need you to update your Windows.
My System SpecsSystem Spec
22 Sep 2016   #3
POLK

Windows 7 Ultimate x64
 
 

hi axe0

windows is being updated.
Right after that I run some files "Run with graphics processor" - blue screen...

As windows update started working, nVidia software detected that it has found some updates, but when I tried to update nVidia it crushed... Therefore I decided to remove both the driver and software. Just after system reboot windows downloaded it's driver. Result you can observe on the screenshot attached.
Also, list of updated hotfix & drivers states file are attached along with recent minidump.


Attached Thumbnails
BSOD on access video card-video_driver_state.png  
Attached Files
File Type: zip LAPTOP-Thu_09_22_2016_224501_57.zip (116.2 KB, 2 views)
My System SpecsSystem Spec
.

23 Sep 2016   #4
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required
My System SpecsSystem Spec
23 Sep 2016   #5
POLK

Windows 7 Ultimate x64
 
 

zip's attached.

Can someone suggest driver that might work properly with video card
PNP Device ID PCI\VEN_10DE&DEV_0DE3&SUBSYS_500117AA&REV_A1\4&1B4F1080&0&0008
?


Attached Files
File Type: zip LAPTOP-Fri_09_23_2016_203916_27.zip (728.2 KB, 2 views)
My System SpecsSystem Spec
23 Sep 2016   #6
axe0

Windows 10 Pro
 
 

The best recommendation we give is the use of drivers from the laptop manufacturer with laptops.
Others don't work really well with laptops.
My System SpecsSystem Spec
26 Sep 2016   #7
POLK

Windows 7 Ultimate x64
 
 

Nope, recommended drivers didn't help.
It seems service has broken something in hardware.
My System SpecsSystem Spec
26 Sep 2016   #8
axe0

Windows 10 Pro
 
 

Please provide more information about the situation, what you did, what happened and what the current situation is exactly.
My System SpecsSystem Spec
27 Sep 2016   #9
POLK

Windows 7 Ultimate x64
 
 

I've used Kenobi update tool to check do I have recommended drivers installed, and as a result it defected that nVidia driver needs to be updated, so I did. After reboot - blue screen.

Then I decided to use that tool on the 'clean' instillation of windows professional. Result is the same.
My System SpecsSystem Spec
27 Sep 2016   #10
axe0

Windows 10 Pro
 
 

What tool is it you're using? I've never heard of that name and Google doesn't show anything useful.
My System SpecsSystem Spec
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