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Windows 7: BSOD occured after putting the laptop to sleep

20 Sep 2016   #1
reves

Windows 7 Ultimate 32bit.
 
 
BSOD occured after putting the laptop to sleep

Hi guys,

I have a Dell inspiron 3542.
My HDD got a bit slow lately so I checked it with CrystalDiskInfo and HDTUBE both said bad sectors.
Anyway a couple of months ago I downloaded "Driver Booster" to get the latest drivers for my hardware.
I remember since then I got problems with my laptop (slowness, high cpu), I suspect some driver is making
Problems.
Since like 2 weeks ago I turn on the laptop (after being in sleep mode), and each time I get error the windows was just recovered from an unexpected shut down.
I uploaded here in the thread my logs, hope u guys can help out.
+
I got myself 2-3 times BSOD, just like that.
Much appreciated!




Attached Files
File Type: zip REVES-PC-Tue_09_20_2016_221122_48.zip (1.64 MB, 2 views)
My System SpecsSystem Spec
.
21 Sep 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello reves mate never a good idea to use third party driver software personally I always use the machine or device manufacturers site for downloading drivers.

I think the USB drivers maybe the issue
Code:
iusb3xhc.sys
so go to the Dell support site and download the drivers for the USB from there - I cannot refer you exactly because there are so few details for the machines specs.
My System SpecsSystem Spec
21 Sep 2016   #3
reves

Windows 7 Ultimate 32bit.
 
 

Thank you I will try that.
Here is the "Windows has recovered from an unexpected shut down" message:
Problem signature:


Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1037

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005C4E6E8
BCP3: FFFFF88009EBA598
BCP4: FFFFF88009EB9DF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\WINDOWS\Minidump\092116-22042-01.dmp
C:\Users\Reves\AppData\Local\Temp\WER-36379-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



I will try what you said with the USB.
If anyone got another idea it would be perfect

Thank you
My System SpecsSystem Spec
.

24 Sep 2016   #4
reves

Windows 7 Ultimate 32bit.
 
 

It was the usb drivers. I downloaded it from Dell site and it fixed my problem.

Thanks
My System SpecsSystem Spec
24 Sep 2016   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Thats good
My System SpecsSystem Spec
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 BSOD occured after putting the laptop to sleep




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