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Windows 7: BSOD while in the middle of programs, scanning

23 Sep 2016   #1
bullfights

W764 & W764
 
 
BSOD while in the middle of programs, scanning

Hey guys,

I am at a friends house checking his PC and during scanning with AVAST got shut down, upon reboot I was given the "windows has recovered from..." and another dmp file created.

While running the dm collector I notice his first dmp was on 09/16 and the latest was 09/23 (today). While checking it out he did download an antivirus program called MyAntivirus which I think is causing his issues. I did uninstall it and removed from start up but am thin king something is still there inside and causing the BSOD.

There are some other issues but not sure if goes with bsod, when trying to click on folders, apps, etc I have to click several time before it is accepted.

I am going to try and see if I can rescan again with AVAST, I tried malwarebytes but he had another one already installed go past the trial so cant use it.

Thanks

Gerry




Attached Files
File Type: zip LUIS-PC-Fri_09_23_2016_143300_83.zip (22 Bytes, 4 views)
My System SpecsSystem Spec
.
23 Sep 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello bullfihgts mate the zip will not open with anything an it is only 22kb now I don't know if you used these for posting the dumps
Dump Files - Configure Windows to Create on BSOD
&
Blue Screen of Death (BSOD) Posting Instructions

If you want to scan for the malware stuff use these too
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)

Worth a look in the reg entries (Software) for that AV you uninstalled too
My System SpecsSystem Spec
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 BSOD while in the middle of programs, scanning




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