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Windows 7: BSOD when joining WebEx calls

27 Sep 2016   #1
josephjames19

Windows 7 Professional 64-bit
 
 
BSOD when joining WebEx calls

Hello all, back with another humble request for help.

Have a user who has experienced BSOD crashes the last few days when joining WebEx calls. He's on a ThinkPad T440s, running Win7 Pro 64-bit. My limited ability to analyze dump files indicates that it's a driver issue - no surprises there... See attached for logs etc.

Any assistance would be greatly appreciated!

Thanks so much,
Joe




Attached Files
File Type: zip 16-223-Tue_09_27_2016__90059_21.zip (1.31 MB, 3 views)
My System SpecsSystem Spec
.
01 Oct 2016   #2
axe0

Windows 10 Pro
 
 




BSOD when joining WebEx calls Diagnostic Test BSOD when joining WebEx calls
 DRIVER VERIFIER

warning   Warning
Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.

Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

Note   Note
Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
My System SpecsSystem Spec
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 BSOD when joining WebEx calls




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