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Windows 7: Random BSOD, Nvidia Driver Issue? 0x1000007e caused by nvlddmkm.sys

05 Oct 2016   #1
M W

Win 7 HP x64
 
 
Random BSOD, Nvidia Driver Issue? 0x1000007e caused by nvlddmkm.sys

I've had my HP Pavilion DV7 laptop for about four years and have never had an issue with blue screens until now. The first one occurred about a month ago, but after a restart everything seemed to be ok so I didn't worry about it. It happened again two days ago, and then again today.

I'm not sure what triggered them, they just happen randomly, even if the Nvidia chip isn't in use. The one that happened two days ago was while I was using Firefox, and today when I woke it up from sleep. I'm able to play games that use the chip, if that matters.

The chip is a Nvidia GeForce GT 650M 2GB. I believe the attached zip archive and BlueScreenView report have all the required information, but I will be happy to provide anything else that is needed to help diagnose the issue.




Attached Images
Random BSOD, Nvidia Driver Issue? 0x1000007e caused by nvlddmkm.sys-bsod_bluescreenview.jpg 
Attached Files
File Type: zip HP-Wed_10_05_2016_130321_98.zip (637.0 KB, 3 views)
My System SpecsSystem Spec
.
05 Oct 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello M W.

Now that the BSOD is so specific as to what caused the crash I would strongly recommend that you reboot into safe mode and use DDU tool:

Display Driver Uninstaller Download version 17.0.2.0

DDU will in safe mode, completely uninstall the graphics card drivers.

Once that is complete, I would recommend that you visit GeForce to download the most recent drivers for your card:

GeForce Drivers

After that I would recommend that you also update the Intel graphics that are integrated, to do this I would use the Intel driver updater tool:

Intel(R) Driver Update Utility

If you need more help, don't hesitate to ask us!

Cheers, Boris
My System SpecsSystem Spec
05 Oct 2016   #3
M W

Win 7 HP x64
 
 

Quote   Quote: Originally Posted by BorisTheAnimal View Post
Hello M W.

Now that the BSOD is so specific as to what caused the crash I would strongly recommend that you reboot into safe mode and use DDU tool:

Display Driver Uninstaller Download version 17.0.2.0

DDU will in safe mode, completely uninstall the graphics card drivers.

Once that is complete, I would recommend that you visit GeForce to download the most recent drivers for your card:

GeForce Drivers

After that I would recommend that you also update the Intel graphics that are integrated, to do this I would use the Intel driver updater tool:

Intel(R) Driver Update Utility

If you need more help, don't hesitate to ask us!

Cheers, Boris
I will try that, thanks!
My System SpecsSystem Spec
.

08 Oct 2016   #4
M W

Win 7 HP x64
 
 

I ran DDU in Safe Mode and reinstalled the Nvidia Driver and everything appears to have gone well.

I installed the Intel Driver Update Utility and it's showing two different graphics drivers. I'm not sure which one to install, or if I should install both. Currently I only have the Intel HD Graphics Driver installed.

The Intel HD Graphics driver is probably the one I need, but I don't get why it's showing two different ones.


Attached Thumbnails
Random BSOD, Nvidia Driver Issue? 0x1000007e caused by nvlddmkm.sys-inteldrivers.jpg  
My System SpecsSystem Spec
09 Oct 2016   #5
M W

Win 7 HP x64
 
 

Anyone? I'm not sure what the difference between them is and which one to install.
My System SpecsSystem Spec
09 Oct 2016   #6
axe0

Windows 10 Pro
 
 

Hi M W,

Welcome to the 7forums

Please uninstall Daemon tools, it uses drivers known for causing BSODs in Windows.

Please check HP for driver updates for your LAN network drivers, I would recommend to use DDU again to uninstall Nvidia drivers from Geforce and get the display drivers from HP.
Laptop manufacturers usually alter their drivers so it is best to install the drivers they provide.
My System SpecsSystem Spec
09 Oct 2016   #7
M W

Win 7 HP x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Hi M W,

Welcome to the 7forums

Please uninstall Daemon tools, it uses drivers known for causing BSODs in Windows.

Please check HP for driver updates for your LAN network drivers, I would recommend to use DDU again to uninstall Nvidia drivers from Geforce and get the display drivers from HP.
Laptop manufacturers usually alter their drivers so it is best to install the drivers they provide.
Thanks for the reply, however I have already used DDU, reinstalled the Nvidia driver, and everything seems to be fine so far. The little issue I'm currently having is that Intel Driver Update is showing two different drivers, and I'm not sure which one to install.

I've used Daemon tools for years and haven't had an issue with it, but I will keep that in mind.

The drivers listed on the HP site for my laptop are all from 2012, so I don't think using those would be a good idea, especially the Nvidia one.

Intel Driver Update is also showing an update for my Wireless drivers, so I suppose that would be a good idea to install.


I'm just not sure which of the two Intel Graphics drivers to install.
My System SpecsSystem Spec
09 Oct 2016   #8
axe0

Windows 10 Pro
 
 

Quote:
Thanks for the reply, however I have already used DDU
Which is why I wrote 'again'

In the case of laptops the age doesn't matter as much as with desktops.

The network driver I'm talking about isn't from Intel, but the Realtek LAN driver.

I highly recommend to ONLY get your drivers from HP.
My System SpecsSystem Spec
09 Oct 2016   #9
M W

Win 7 HP x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Quote:
Thanks for the reply, however I have already used DDU
Which is why I wrote 'again'

In the case of laptops the age doesn't matter as much as with desktops.

The network driver I'm talking about isn't from Intel, but the Realtek LAN driver.

I highly recommend to ONLY get your drivers from HP.
I'm sure for most people with a new PC, using the HP provided drivers would be best, but I don't really want to use graphics drivers from 2012. I've been using the Nvidia provided drivers ever since I've had my laptop and haven't had a problem with it until recently, but using DDU and reinstalling seems to have cleared it up. I will go and install the Realtek LAN driver though.

The only thing I'm not sure about is which of the graphics drivers suggested by the Intel Update Utility to use. One says Intel Graphics Driver, and the other says Intel HD Graphics Driver.
My System SpecsSystem Spec
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