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Windows 7: BSOD during heavy use. Also freezing and restarts.

06 Oct 2016   #1
JoCool

Windows 7 Ultimate x64
 
 
BSOD during heavy use. Also freezing and restarts.

I think this has happened because of powerouts, as we have had many this summer. My computer started bluescreening, freezing and restarting. Here are my Logs. Thanks!




Attached Files
File Type: zip JOSEPH-PC-Thu_10_06_2016_220403_94.zip (240.3 KB, 4 views)
My System SpecsSystem Spec
.
07 Oct 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Joseph mate first please do this as it is very hard to advise anything until we know what there is in the way of the setup - components etc System Info - See Your System Specs
My System SpecsSystem Spec
07 Oct 2016   #3
JoCool

Windows 7 Ultimate x64
 
 

Ok thanks, will do.
My System SpecsSystem Spec
.

07 Oct 2016   #4
JoCool

Windows 7 Ultimate x64
 
 

OK I entered everything I could figure out at the moment - let me know if there is other information I should be providing.
My System SpecsSystem Spec
07 Oct 2016   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Joe one or two things we would like to know just how old is this machine - are you overclocking and can you explain why 16GB RAM is lsited and *GB usable ?? or do you mean there is 16GB in but only 8GB is being used??

Now the specs you did a good hob mate and why I asked the above
First up you could run these mate
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs you can leave out the /r switch in ckdsk if you feel it not necessary
NB SFC best run for about three scans

if no fix then these

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)
My System SpecsSystem Spec
09 Oct 2016   #6
JoCool

Windows 7 Ultimate x64
 
 

OK, I ran everything I could without getting my hands on a blank CD. I ran the sfc scan 3 times in command prompt and it still encountered corrupt files it could not fix. I will try to do the boot method as soon as I can get a disk. I followed the other instructions and there was a bit of malware taken off. As for the other things I am not overclocking so far as I know, I didn't build this computer but would assume its not being overclocked. For the RAM I honestly have no idea, I got 2 8GB sticks of RAM but for whatever reason it has always said 16 with 8 usable.
My System SpecsSystem Spec
10 Oct 2016   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Joe mate now as you have that odd message re the memory I think you should run this
RAM - Test with Memtest86+ now this is the only memtest we recommend and it must be run for at least 8 passes any less and you may as well not bother.
It does take a fairly long time to run but at least you have only two sticks.
Best way is overnight but if you get errors come up before the 8 passes then you can stop it and you will need to test each stick again to find the culprit - if indeed it is a memory fault.

Now one option that I would try is to take stick 1 and test it on it's own in slot 1 if there is no errors then test the second one - stick 2 in slot 1 if still no errors then it could possibly be down to the other slot that stick 2 was in has a fault in it - if so then it may mean the board slot/s are bad.

But you may find that stick 2 may throw errors and then you will need to replace it. If so then we can advise you what to replace it with. See pic for what errors look like (the version shown is an older version but the readout looks the same)

Sorry re the bad news because this is a tedious process but it will eliminate one cause of the issue you have.


Attached Thumbnails
BSOD during heavy use. Also freezing and restarts.-mem.png  
My System SpecsSystem Spec
21 Oct 2016   #8
JoCool

Windows 7 Ultimate x64
 
 

Imgur: The most awesome images on the Internet

Ok I ran the memtest (finally) and it ran for 8 passes. I then shut down the computer and pulled the usb. Now however when I turn it on I get "BOOTMGR is missing Press Ctrl +Alt+Del to restart" im not sure where I went wrong here.
My System SpecsSystem Spec
22 Oct 2016   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Joe run these again mate first up because it should not have gone into that sort of a boot up.
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 > in safe mode if need be

SFC usually best run for three scans


PS Sorry late reply but have had broadband issues away from home but at least the memory is clear eh?

Edit Just looking at your dumps again and the first dump had a 7600 copy of Windows (no Service Pack 1) and the latest it was a 7601 which means a copy with SP1 on it so just what installation media do you have??
My System SpecsSystem Spec
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 BSOD during heavy use. Also freezing and restarts.




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