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Windows 7: bsod when start up

12 Oct 2016   #1
impel

Windows 7 Home Premium 64-bit SP1
 
 
bsod when start up

hi ,
i getting atikmpag.sys bsod whlie playing a video, now every time i restart my laptop it keep getting same bsod at start up. i read in forum it cause by graphic driver or something so i tried to uninstall ,install ,new and old graphic driver ,still not fix it. even restoring my windows

please anyone can help ?,


sorry if i make mistake.




Attached Files
File Type: zip IMPEL-VAIO-12_10_2016_153148,01.zip (689.8 KB, 1 views)
My System SpecsSystem Spec
.
12 Oct 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello impel and welcome to 7Forums!

I looked into the dump files in your upload and all of them point towards 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.

I would recommend that you first head on over here and download DDU:

Display Driver Uninstaller Download version 17.0.2.1

After that please boot into Safe Mode:

Safe Mode Tutorial

Launch DDU and select the "Clean and Restart" option as shown below:



And now you should have booted back into Windows 7, please head on over to AMD and I would recommend you use their auto detect tool:

AMD Driver Autodetect

If you have any questions, don't hesitate to ask us!

Cheers, Boris
My System SpecsSystem Spec
12 Oct 2016   #3
impel

Windows 7 Home Premium 64-bit SP1
 
 

ok thnks for reply , i'll report back after i try this one .
i hope its not hardware problem .
My System SpecsSystem Spec
.

12 Oct 2016   #4
impel

Windows 7 Home Premium 64-bit SP1
 
 

i already use DDU and install amd driver from amd autodetect successfully but got code 43 error in device managr,

what it is ?
My System SpecsSystem Spec
13 Oct 2016   #5
impel

Windows 7 Home Premium 64-bit SP1
 
 

i uninstall amd driver again wit DDu and clear registry with ccleaner ,
and i install intel graphic driver first because my laptop use hybrid amd /intel swicthable graphic then restart and work fine , after that i install amd graphic driver then restart and got BSOD again .i use bluescreen view to see dump file and got this :
=================================================
Dump File : 101316-52603-01.dmp
Crash Time : 13/10/2016 11:57:38
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`08c144e0
Parameter 2 : fffff880`01807900
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101316-52603-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 418.640
Dump File Time : 13/10/2016 12:06:48
==================================================

now im only using intel graphic driver , always BSOD when i installing amd driver
My System SpecsSystem Spec
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 bsod when start up




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