BSOD about once a month when not in use

den942 · 15 Oct 2016

About once a month when the computer is on but not being used, I see the BSOD error.

**axe0** · 18 Oct 2016

Hi den942,

Are you still in need of help?

den942 · 18 Oct 2016

Yes, it just happened again. Computer on but not being used when it happens.

**axe0** · 18 Oct 2016

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

18 .txt,
1 .nfo,
1 or more .dmp,

files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)

den942 · 19 Oct 2016

Here it is...

axe0 said:

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

18 .txt,
1 .nfo,
1 or more .dmp,

files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)

den942 · 20 Oct 2016

Don't know if this might help but here it is...

den942 said:

Here it is...

axe0 said:

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

18 .txt,
1 .nfo,
1 or more .dmp,

files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)

**axe0** · 20 Oct 2016

Please re-run the DM Log Collector and ensure to check the content that the tool creates by opening the zip file.
The zip should be at least a 100KB large.

den942 · 20 Oct 2016

axe0 said:

Please re-run the DM Log Collector and ensure to check the content that the tool creates by opening the zip file.
The zip should be at least a 100KB large.

I'll run it a third time. Why is it not producing all the required files? It doesn't show any errors when I run it.

den942 · 20 Oct 2016

axe0 said:

Please re-run the DM Log Collector and ensure to check the content that the tool creates by opening the zip file.
The zip should be at least a 100KB large.

Here is the third try. If it isn't all there I guess I'll try again...

**axe0** · 23 Oct 2016

It appears your installation is counterfeit, no support may be provided until a genuine activation has been used on a clean install.

Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and analysts won't try it.

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.