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Windows 7: BSOD when loading presumably Bitdefender

15 Oct 2016   #1
AliaxJones

Windows 7 Ultimate x64
 
 
BSOD when loading presumably Bitdefender

Greetings,

Recently, my Bitdefender had became either unresponsive upon start up or just keep loading indefinitely until I restart the PC. Whenever I restarted it, however, Bitdefender works just fine. I already sent a support ticket regarding this issue. Today, however, Bitdefender service was unresponsive once again, and I restart the PC. This kick me straight into blue screen. I did a bug check analysis and here is what I got.

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {7770138a, 2, 0, fffff8800d136b60}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

16.7: kd:x86> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007770138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800d136b60, 0

Debugging Details:
------------------


BUGCHECK_STR: RAISED_IRQL_FAULT

FAULTING_IP:
+3134643134303863
00000000`7770138a ?? ???

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to 0000000000000000

STACK_TEXT:
00000000 00000000 00000000 00000000 00000000 0x0


STACK_COMMAND: kb

SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUCKET_ID: INVALID_KERNEL_CONTEXT

Followup: MachineOwner
---------

But the bug check analysis recorded that the analysis was inconclusive and did not give me any process to verify that it is Bitdefender. I just want to confirm that it is indeed Bitdefender. Thank you.


My System SpecsSystem Spec
.
18 Oct 2016   #2
axe0

Windows 10 Pro
 
 

Hi AliaxJones,

You need to upload at least the dump in order for us to help you
My System SpecsSystem Spec
Reply

 BSOD when loading presumably Bitdefender




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