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Windows 7: BSOD playing Overwatch, error 0x000000ea

16 Oct 2016   #1
Challos

Windows 7 Professional x64
 
 
BSOD playing Overwatch, error 0x000000ea

Hello, been having crashing problems for a few months in Overwatch and wanted to see if I could get any help here.

I put the build in my profile I think(?) but I can list it out here if it makes it convinient.

Basically, after I play Overwatch for a somewhat random period of time between 1-3 hours, my game will start to lag, and then when I alt tab or close the game it will crash my computer, and throw some sort of BSOD.

I downloaded Blue Screen Viewer, but I'm not really sure what to make of it, since it lists many things crashing it such as dxgkrnl.sys, AgileVpn.sys, SYMEVENT64x86.SYS, TeeDriverx64.sys, BHDrvx64.sys. I have linked the DMP files there as well.

Many thanks in advance.




Attached Files
File Type: zip MEDSCENE-2013-1-Sun_10_16_2016_192755_49.zip (3.53 MB, 4 views)
File Type: zip MEDSCENE dmps.zip (1.57 MB, 1 views)
My System SpecsSystem Spec
.
18 Oct 2016   #2
axe0

Windows 10 Pro
 
 

Hi Challos,

Apologies for the delay, are you still in need of help?
My System SpecsSystem Spec
18 Oct 2016   #3
Challos

Windows 7 Professional x64
 
 

Yes, I am still in need of help on this topic Mr. axe0.
My System SpecsSystem Spec
.

19 Oct 2016   #4
axe0

Windows 10 Pro
 
 

Please remove items from the startup
How to remove items from startup - Windows 7 Help Forums
These programs could interfere with the boot process giving you trouble and increase the boot time.


Please check ASUS for BIOS updates.


Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
BSOD playing Overwatch, error 0x000000ea-ss-2015-12-13-01.09.13-.png
Code:
1: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`0ee61000 fffff880`107ee000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Sep 16 21:12:45 2016 (57DC442D)
    CheckSum:         0195EF0A
    ImageSize:        0198D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


My System SpecsSystem Spec
19 Oct 2016   #5
Challos

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Please remove items from the startup
How to remove items from startup - Windows 7 Help Forums
These programs could interfere with the boot process giving you trouble and increase the boot time.


Please check ASUS for BIOS updates.


Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
Attachment 392891
Code:
1: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`0ee61000 fffff880`107ee000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Sep 16 21:12:45 2016 (57DC442D)
    CheckSum:         0195EF0A
    ImageSize:        0198D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Well, I removed all items from startup that didn't seem necessary, my bios is up to date, and while I did a clean install of drivers after using ddu, I couldn't quite follow the instructions.

It said something about opening the exe as a zip file, which I couldn't do on my computer. I also couldn't find which version to use for the drivers. My GPU is an MSI R9 390, and I'm using windows 7 x64. Perhaps you can point me in the right direction?

Also, my computer bluescreened twice after I did the installs, I'm not entirely sure why.

Overwatch is also now not updating, which I've never had a problem with before.
My System SpecsSystem Spec
20 Oct 2016   #6
axe0

Windows 10 Pro
 
 

You need 7zip to open the .exe as a zip, after the .exe is opened as a zip then you can find the drivers
My System SpecsSystem Spec
20 Oct 2016   #7
Challos

Windows 7 Professional x64
 
 

Alright, I have done so.

I'm not sure it worked however, as when I tried to restart the computer after installing the software, I got another BSOD.

Edit: Now nothing seems to work correctly. Whenever I try to loadup battle net, it just crashes my comp, with an error about NFTS. My file explorer also seems to be moving VERY slowly. As in 30-40 times slower.
My System SpecsSystem Spec
23 Oct 2016   #8
axe0

Windows 10 Pro
 
 

Please upload a new zip file from the DM Log Collector
My System SpecsSystem Spec
23 Oct 2016   #9
Challos

Windows 7 Professional x64
 
 

Here you go.


Attached Files
File Type: zip MEDSCENE-2013-1-Sun_10_23_2016_203836_35.zip (3.45 MB, 5 views)
My System SpecsSystem Spec
26 Oct 2016   #10
axe0

Windows 10 Pro
 
 

What are the temperatures when playing games?
My System SpecsSystem Spec
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 BSOD playing Overwatch, error 0x000000ea




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