Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Audio Interface Causing BSOD. Error 0x000000b8/100000b8

26 Oct 2016   #1
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Audio Interface Causing BSOD. Error 0x000000b8/100000b8

I've been trying to fix this for weeks and its driving me INSANE.

I bought an audio interface to use with my computer. Specifically, an M-Audio M-Track 2x2.

It always causes my laptop to blue screen. If the laptop doesnt blue screen right after plugging it in, then i basically get no audio at all. I wont get any playback. WMP wont play files, YouTube videos will not play, nothing works. It doesnt seem to have a particular pattern of when it blue screens, but it likes to blue screen as soon as windows update is done attempting to install driver software after being plugged in.

I've called M-Audio, ASUS, Posted in forums, and nobody so far has had a solution for me. It is so frustrating.

I've tried so many things to fix this, only for nothing to work.

I've disabled driver signature verification on startup, ive reinstalled drivers, ive updated drivers, i reset windows to its factory state, and TONS more. But nothing fixed it. I hate to return this product because ive been wanting one of these for a very long time. If somebody, and i mean ANYBODY, can shed some light on this situation, I would be so grateful.

Blue Screen Specifications:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 100000b8
BCP1: FFFFF880036B00C0
BCP2: FFFFFA800D45B760
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Thanks in advance.


My System SpecsSystem Spec
.
27 Oct 2016   #2
fireberd

Windows 10 64 bit
 
 

That is primarily a "recording interface" unit and used by those that want to record. I have a recording studio.

However, this is a bus powered unit, thus suggesting USB power (or lack of) is causing the problem. However, to see if its the unit that may be defective, you need to try it on a different PC to see what happens.
My System SpecsSystem Spec
27 Oct 2016   #3
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I already tried it on a different PC, and it worked just fine.
My System SpecsSystem Spec
.

27 Oct 2016   #4
fireberd

Windows 10 64 bit
 
 

Do you have a POWERED external USB hub that you can try?
Some PC's have one USB port that has more power than others. If yours has this, try that port.

Ultimately, it may just be a compatibility issue and you will have to exchange it for a different brand. I don't see new/newer M-Audio brands mentioned very much on recording forums. The Focusrite 2i2 seems to be popular, however it is bus powered too. If it is a USB power issue, getting one that has its own power supply may be the best option.

Sweetwater.com (800) 222-4700
My System SpecsSystem Spec
27 Oct 2016   #5
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by fireberd View Post
Do you have a POWERED external USB hub that you can try?
Some PC's have one USB port that has more power than others. If yours has this, try that port.

Ultimately, it may just be a compatibility issue and you will have to exchange it for a different brand. I don't see new/newer M-Audio brands mentioned very much on recording forums. The Focusrite 2i2 seems to be popular, however it is bus powered too. If it is a USB power issue, getting one that has its own power supply may be the best option.

Sweetwater.com (800) 222-4700
I just traded the m-track for a 2i2, and im getting completely different problems with this one. Apparently windows cannot verify the publisher of the drivers or something, so its not letting them work properly.
My System SpecsSystem Spec
27 Oct 2016   #6
fireberd

Windows 10 64 bit
 
 

I haven't heard of that. Focusrite and the 2i2 are very popular on recording forums.

Is this the old model 2i2 or the "2nd generation" model? The 2nd generation is the current production model.

When you install the drivers, is it telling you the publisher can't be verified (or similar)? Usually there is an option to install anyway. What that means, in most cases, is that Microsoft hasn't validated the driver but not that its not a good driver.
My System SpecsSystem Spec
27 Oct 2016   #7
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by fireberd View Post
I haven't heard of that. Focusrite and the 2i2 are very popular on recording forums.

Is this the old model 2i2 or the "2nd generation" model? The 2nd generation is the current production model.

When you install the drivers, is it telling you the publisher can't be verified (or similar)? Usually there is an option to install anyway. What that means, in most cases, is that Microsoft hasn't validated the driver but not that its not a good driver.
Yes, that is what it said, and i had it install them anyway. But then when i plugged it in it said the drivers didnt install properly.
My System SpecsSystem Spec
27 Oct 2016   #8
fireberd

Windows 10 64 bit
 
 

Download the drivers direct from Focusrite. Then go to the Device Manager and uninstall the 2i2 and the drivers. Disconnect the 2i2 then restart the PC. After Windows starts, install the downloaded drivers (and only connect the unit when the driver install tells you, in most cases if you connect the unit first the install will fail).

You will need to know which 2i2 you have, the old model or the "2nd generation" model as there are different drivers listed on the Focusrite site.

Downloads | Focusrite
My System SpecsSystem Spec
27 Oct 2016   #9
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by fireberd View Post
Download the drivers direct from Focusrite. Then go to the Device Manager and uninstall the 2i2 and the drivers. Disconnect the 2i2 then restart the PC. After Windows starts, install the downloaded drivers (and only connect the unit when the driver install tells you, in most cases if you connect the unit first the install will fail).

You will need to know which 2i2 you have, the old model or the "2nd generation" model as there are different drivers listed on the Focusrite site.

Downloads | Focusrite
That is what i did originally, windows still couldnt read the digital signature of the drivers. I chose to install anyway. It had me restart my pc, and when it booted back up, thats when i tried connecting the interface, and it said it did not install correctly and nothing worked. I may just take this back and just get a new pc, because i feel that this is caused by compatibility issues with my current pc.
My System SpecsSystem Spec
28 Oct 2016   #10
fireberd

Windows 10 64 bit
 
 

That PC and interface should work fine, according to your posted "My System Specs".
My System SpecsSystem Spec
Reply

 Audio Interface Causing BSOD. Error 0x000000b8/100000b8




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
AMDA00 interface driver problem causing further problems
I have a custom build pc with a asus z97 motherboard. On boot i would get error messages saying driver failed to start. After closing these windows explorer would fail to work and programs would not open, also after these dialogue boxes are closed the sound does not work also. After booting into...
Drivers
BSOD - Focusrite USB2 audio interface is the suspect
Hi guys, recently bought a digital audio workstation from Scan (UK based company) with a Focusrite audio interface. Been getting BSOD SYSTEM SERVICE EXCEPTION when running the sequencing software Cubase 7. The main culprit when the crashes occur is obviously the Focusrite interface but I can't be...
BSOD Help and Support
BSOD while using a Firewire Audio Interface
Few weeks ago I bought an external audio interface Focusrite Saffire PRO 24 DSP. It's a firewire hardware and while using it I ocasionally get BSOD. Tried using it with both enabled and disabled onboard realtek chip but that does not solve the problem. I installed the newest software/drivers...
BSOD Help and Support
random BSODs error 0x000000b8/490@01010004
Hello, I am experiencing some BSODs on my ASUS G75VW. It's not happening at specific times, but every now and then, within 1-2 days, and that is completely random. I thought it was initially from some Adobe applications because it happened mostly when I was linking projects between the apps, but...
BSOD Help and Support
BSOD when installing drivers for DJ IO, error 0x000000b8
Hi, I hope to resolve my problem, numark can't BTW...:zip: I attached the zip file... So, when i try to install the drivers for the numark soundcard dj io i get a BSOD with the 0x000000b8 error the only time that i manage to install it was when i boot from a safe mode but even then when i...
BSOD Help and Support
Audio interface causing CPU to cycle up and down
Hi, I'm new to the forums so I hope this in the right place. I recently bought a new laptop, an ACER 5742 i5 with 4GB ram and 500GB HD with Windows 7 64 bit Home premium. I've had a number of problems already, initially a problem with the in built soundcard drivers but that was resolved by...
Sound & Audio


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:59.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App