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Windows 7: BSOD when started running an MP4 file

4 Weeks Ago   #1
bawldiggle

XP/7x32 & x64/8x64/8.1x64
 
 
BSOD when started running an MP4 file

PC crashed the moment I started a MP4 video of whs Vimeo tutorial.
- PC immediately restarted itself
-> I selected to restart in normal mode
-> Windows showed an alert regarding a log file
Code:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    3081

Additional information about the problem:
  BCCode:    1000004a
  BCP1:    83676951
  BCP2:    00000002
  BCP3:    00000000
  BCP4:    00000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\110716-21340-01.dmp
  C:\Users\Owner\AppData\Local\Temp\WER-115003-0.sysdata.xml

Read our privacy statement online:
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  C:\windows\system32\en-US\erofflps.txt
This is my first experience of BSOD/crashes

During download of "dm log collector.exe' core temps were 61 & 59 respectivly
- after download core temps dropped back to 49 & 47

I thnk fan is running a lot and laptop does need a clean, would this be part of the problem ?
PC is a Toshiba and to clean I believe the screen and keyboard have to come out

Do you want me to upload the ...
Code:
 C:\Windows\Minidump\110716-21340-01.dmp
  C:\Users\Owner\AppData\Local\Temp\WER-115003-0.sysdata.xml
... files ?
I have assumed they are already in the ZIP file

Thank you in advance
11:35 pm here, way paste my bed time

----------
SPECS:
Toshiba Satellite C665
OS:= Windows 7 Home Premium (32-bit), sp1 (Build 7601) OEM
UI:=Classic Shell Start + Classic Explorer
Windows Indexing = disabled




Attached Files
File Type: zip OWNER-PC-Mon_07-11-16_231051_43.zip (1.85 MB, 1 views)
My System SpecsSystem Spec
.
3 Weeks Ago   #2
axe0

Windows 10 Pro
 
 

Hi bawldiggle,

Apologies for the delay.

Are you still in need of help?
My System SpecsSystem Spec
Reply

 BSOD when started running an MP4 file




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