BSOD playing WoW/Watching Video error 0x0000003b/0x0000001e/0x00000019


  1. Posts : 7
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD playing WoW/Watching Video error 0x0000003b/0x0000001e/0x00000019


    Hello, I'm running Microsoft Windows 7 Professional 64-bit on my HDD, I am getting frequent BSOD while playing games, watching and downloading videos. There are multiple different errors and the errors are the not same. I am getting errors:
    (1) 0x00000019 - BAD_POOL_HEADER
    (2) 0x0000001e - KMODE_EXCEPTION_NOT_HANDLED
    (3) 0x0000003b - SYSTEM_SERVICE_EXCEPTION
    (4) 0x00000116 - No bug check string



    Thank you for the help I really appreciate it!
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2
      My Computer


  3. Posts : 7
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-K4XK9-QWP49-MFBHQ
    Windows Product Key Hash: +cZ6u7sMkmAD0d30r8GLniv4vnk=
    Windows Product ID: 00371-704-5451814-06531
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {126325D3-6281-4CF9-BE0B-C781F5BBE38E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.161007-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{126325D3-6281-4CF9-BE0B-C781F5BBE38E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MFBHQ</PKey><PID>00371-704-5451814-06531</PID><PIDType>5</PIDType><SID>S-1-5-21-2898494783-2082637624-1255976967</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G1.Sniper H6</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="7"/><Date>20140626000000.000000+000</Date></BIOS><HWID>08540800018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: c1e88de3-96c4-4563-ad7d-775f65b1e670
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00212-704-545181-00-1033-7601.0000-3612015
    Installation ID: 021491116104494064507020442263032023498906403263256143
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: MFBHQ
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/17/2016 5:03:07 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:4:2016 05:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAAAAgABAAIAAAACAAAAAwABAAEAHKK8vJwtRtQ6wpIRxN6wx9ilQPMOgKhhyPY=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ALASKA		A M I
      FACP			ALASKA		A M I
      HPET			ALASKA		A M I
      MCFG			ALASKA		A M I
      FPDT			ALASKA		A M I
      SSDT			Ther_R		Ther_Rvp
      SSDT			Ther_R		Ther_Rvp
      SSDT			Ther_R		Ther_Rvp
      SSDT			Ther_R		Ther_Rvp
      SSDT			Ther_R		Ther_Rvp
      DMAR			INTEL 		BDW
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4




    Diagnostics Test

     Malware scan


    Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
       Note
    *(Uncheck trial version in the installation process)

    Please upload the scan logs.
      My Computer


  5. Posts : 7
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Code:
    Malwarebytes Anti-Malware
    www.malwarebytes.org
    
    Scan Date: 11/19/2016
    Scan Time: 1:48 AM
    Logfile: Malwarebytes.txt
    Administrator: Yes
    
    Version: 2.2.1.1043
    Malware Database: v2016.11.19.03
    Rootkit Database: v2016.10.31.01
    License: Free
    Malware Protection: Disabled
    Malicious Website Protection: Disabled
    Self-protection: Disabled
    
    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: Arun
    
    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 335887
    Time Elapsed: 18 min, 1 sec
    
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled
    
    Processes: 0
    (No malicious items detected)
    
    Modules: 0
    (No malicious items detected)
    
    Registry Keys: 0
    (No malicious items detected)
    
    Registry Values: 0
    (No malicious items detected)
    
    Registry Data: 0
    (No malicious items detected)
    
    Folders: 0
    (No malicious items detected)
    
    Files: 0
    (No malicious items detected)
    
    Physical Sectors: 0
    (No malicious items detected)
    
    
    (end)
      My Computer


  6. Posts : 7
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    Code:
    # AdwCleaner v6.030 - Logfile created 19/11/2016 at 09:15:14
    # Updated on 19/10/2016 by Malwarebytes
    # Database : 2016-11-19.1 [Server]
    # Operating System : Windows 7 Professional Service Pack 1 (X64)
    # Username : Arun - ARUN-PC
    # Running from : C:\Users\Arun\Downloads\adwcleaner_6.030.exe
    # Mode: Scan
    # Support : https://www.malwarebytes.com/support
    
    
    
    ***** [ Services ] *****
    
    No malicious services found.
    
    
    ***** [ Folders ] *****
    
    Folder Found:  C:\_acestream_cache_
    Folder Found:  C:\ProgramData\TweakBit
    Folder Found:  C:\ProgramData\BSD
    Folder Found:  C:\ProgramData\Application Data\TweakBit
    Folder Found:  C:\ProgramData\Application Data\BSD
    
    
    ***** [ Files ] *****
    
    No malicious files found.
    
    
    ***** [ DLL ] *****
    
    No malicious DLLs found.
    
    
    ***** [ WMI ] *****
    
    No malicious keys found.
    
    
    ***** [ Shortcuts ] *****
    
    No infected shortcut found.
    
    
    ***** [ Scheduled Tasks ] *****
    
    No malicious task found.
    
    
    ***** [ Registry ] *****
    
    Key Found:  HKU\S-1-5-21-2898494783-2082637624-1255976967-1000\Software\Classes\acestream
    Key Found:  HKCU\Software\Classes\acestream
    Key Found:  [x64] HKCU\Software\Classes\acestream
    Key Found:  HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}
    Key Found:  HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
    Key Found:  HKLM\SOFTWARE\Classes\TypeLib\{1112F282-7099-4624-A439-DB29D6551552}
    Key Found:  HKLM\SOFTWARE\TWEAKBIT
    
    
    ***** [ Web browsers ] *****
    
    No malicious Firefox based browser items found.
    Chrome pref Found:  [C:\Users\Arun\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - bahkljhhdeciiaodlkppoonappfnheoi
    
    *************************
    
    C:\AdwCleaner\AdwCleaner[C3].txt - [21808 Bytes] - [18/12/2015 10:35:17]
    C:\AdwCleaner\AdwCleaner[C4].txt - [1297 Bytes] - [25/12/2015 21:54:53]
    C:\AdwCleaner\AdwCleaner[S10].txt - [1668 Bytes] - [18/12/2015 20:49:07]
    C:\AdwCleaner\AdwCleaner[S11].txt - [1175 Bytes] - [25/12/2015 21:51:58]
    C:\AdwCleaner\AdwCleaner[S12].txt - [2548 Bytes] - [09/09/2016 11:53:24]
    C:\AdwCleaner\AdwCleaner[S13].txt - [2090 Bytes] - [19/11/2016 09:15:14]
    C:\AdwCleaner\AdwCleaner[S6].txt - [21477 Bytes] - [18/12/2015 10:33:21]
    C:\AdwCleaner\AdwCleaner[S7].txt - [2995 Bytes] - [18/12/2015 12:36:54]
    C:\AdwCleaner\AdwCleaner[S8].txt - [2995 Bytes] - [18/12/2015 12:37:38]
    C:\AdwCleaner\AdwCleaner[S9].txt - [3629 Bytes] - [18/12/2015 18:23:45]
    
    ########## EOF - C:\AdwCleaner\AdwCleaner[S13].txt - [2457 Bytes] ##########
      My Computer


  7. Posts : 7
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    I cant paste the logs from Kaspersky and SuperAntiSpyware because it has too much characters. ESET online scanner always feeezes midway and I cant get any logs from that also I dont have an AV.
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    You can upload those logs same way as you uploaded the DM zip :)

    Please install Microsoft Security Essentials and let it run a full scan.
      My Computer


  9. Posts : 7
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    Attachment 393915

    Attachment 393916

    Attachment 393917

    Attachment 393918

    Sorry about that but ESET online scanner freezes halfway and I currently dont use an AV. I also removed all the detected threats from the AV's. Just started running a full scan atm with Microsoft Security Essentials probably going to take a few hours.
    Last edited by Makeitstack; 24 Nov 2016 at 23:06.
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    Try to run ESET in safe mode
      My Computer


 

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