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Windows 7: BSOD playing WoW/Watching Video error 0x0000003b/0x0000001e/0x00000019

2 Weeks Ago   #1
Makeitstack

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD playing WoW/Watching Video error 0x0000003b/0x0000001e/0x00000019

Hello, I'm running Microsoft Windows 7 Professional 64-bit on my HDD, I am getting frequent BSOD while playing games, watching and downloading videos. There are multiple different errors and the errors are the not same. I am getting errors:
(1) 0x00000019 - BAD_POOL_HEADER
(2) 0x0000001e - KMODE_EXCEPTION_NOT_HANDLED
(3) 0x0000003b - SYSTEM_SERVICE_EXCEPTION
(4) 0x00000116 - No bug check string



Thank you for the help I really appreciate it!




Attached Files
File Type: zip ARUN-PC-Mon_11_14_2016__62106_91.zip (2.17 MB, 3 views)
My System SpecsSystem Spec
.
2 Weeks Ago   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
2 Weeks Ago   #3
Makeitstack

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-K4XK9-QWP49-MFBHQ
Windows Product Key Hash: +cZ6u7sMkmAD0d30r8GLniv4vnk=
Windows Product ID: 00371-704-5451814-06531
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {126325D3-6281-4CF9-BE0B-C781F5BBE38E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161007-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{126325D3-6281-4CF9-BE0B-C781F5BBE38E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MFBHQ</PKey><PID>00371-704-5451814-06531</PID><PIDType>5</PIDType><SID>S-1-5-21-2898494783-2082637624-1255976967</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G1.Sniper H6</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="7"/><Date>20140626000000.000000+000</Date></BIOS><HWID>08540800018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: c1e88de3-96c4-4563-ad7d-775f65b1e670
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00212-704-545181-00-1033-7601.0000-3612015
Installation ID: 021491116104494064507020442263032023498906403263256143
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MFBHQ
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/17/2016 5:03:07 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:4:2016 05:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAAAAgABAAIAAAACAAAAAwABAAEAHKK8vJwtRtQ6wpIRxN6wx9ilQPMOgKhhyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  DMAR			INTEL 		BDW
My System SpecsSystem Spec
.

2 Weeks Ago   #4
axe0

Windows 10 Pro
 
 




BSOD playing WoW/Watching Video error 0x0000003b/0x0000001e/0x00000019 Diagnostics Test BSOD playing WoW/Watching Video error 0x0000003b/0x0000001e/0x00000019
 Malware scan

Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
Note   Note
*(Uncheck trial version in the installation process)

Please upload the scan logs.
My System SpecsSystem Spec
1 Week Ago   #5
Makeitstack

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Code:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 11/19/2016
Scan Time: 1:48 AM
Logfile: Malwarebytes.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.11.19.03
Rootkit Database: v2016.10.31.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Arun

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 335887
Time Elapsed: 18 min, 1 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)
My System SpecsSystem Spec
1 Week Ago   #6
Makeitstack

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Code:
# AdwCleaner v6.030 - Logfile created 19/11/2016 at 09:15:14
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-11-19.1 [Server]
# Operating System : Windows 7 Professional Service Pack 1 (X64)
# Username : Arun - ARUN-PC
# Running from : C:\Users\Arun\Downloads\adwcleaner_6.030.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

Folder Found:  C:\_acestream_cache_
Folder Found:  C:\ProgramData\TweakBit
Folder Found:  C:\ProgramData\BSD
Folder Found:  C:\ProgramData\Application Data\TweakBit
Folder Found:  C:\ProgramData\Application Data\BSD


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

Key Found:  HKU\S-1-5-21-2898494783-2082637624-1255976967-1000\Software\Classes\acestream
Key Found:  HKCU\Software\Classes\acestream
Key Found:  [x64] HKCU\Software\Classes\acestream
Key Found:  HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}
Key Found:  HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}
Key Found:  HKLM\SOFTWARE\Classes\TypeLib\{1112F282-7099-4624-A439-DB29D6551552}
Key Found:  HKLM\SOFTWARE\TWEAKBIT


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
Chrome pref Found:  [C:\Users\Arun\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - bahkljhhdeciiaodlkppoonappfnheoi

*************************

C:\AdwCleaner\AdwCleaner[C3].txt - [21808 Bytes] - [18/12/2015 10:35:17]
C:\AdwCleaner\AdwCleaner[C4].txt - [1297 Bytes] - [25/12/2015 21:54:53]
C:\AdwCleaner\AdwCleaner[S10].txt - [1668 Bytes] - [18/12/2015 20:49:07]
C:\AdwCleaner\AdwCleaner[S11].txt - [1175 Bytes] - [25/12/2015 21:51:58]
C:\AdwCleaner\AdwCleaner[S12].txt - [2548 Bytes] - [09/09/2016 11:53:24]
C:\AdwCleaner\AdwCleaner[S13].txt - [2090 Bytes] - [19/11/2016 09:15:14]
C:\AdwCleaner\AdwCleaner[S6].txt - [21477 Bytes] - [18/12/2015 10:33:21]
C:\AdwCleaner\AdwCleaner[S7].txt - [2995 Bytes] - [18/12/2015 12:36:54]
C:\AdwCleaner\AdwCleaner[S8].txt - [2995 Bytes] - [18/12/2015 12:37:38]
C:\AdwCleaner\AdwCleaner[S9].txt - [3629 Bytes] - [18/12/2015 18:23:45]

########## EOF - C:\AdwCleaner\AdwCleaner[S13].txt - [2457 Bytes] ##########
My System SpecsSystem Spec
1 Week Ago   #7
Makeitstack

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I cant paste the logs from Kaspersky and SuperAntiSpyware because it has too much characters. ESET online scanner always feeezes midway and I cant get any logs from that also I dont have an AV.
My System SpecsSystem Spec
1 Week Ago   #8
axe0

Windows 10 Pro
 
 

You can upload those logs same way as you uploaded the DM zip

Please install Microsoft Security Essentials and let it run a full scan.
My System SpecsSystem Spec
1 Week Ago   #9
Makeitstack

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

MalwarebytesLog.txt

AdwCleaner[S13].txt

KasperskyTTDSKillerLog.txt

SUPERAntiSpyware Scan Log - 11-22-2016 - 10-09-33.log

Sorry about that but ESET online scanner freezes halfway and I currently dont use an AV. I also removed all the detected threats from the AV's. Just started running a full scan atm with Microsoft Security Essentials probably going to take a few hours.


My System SpecsSystem Spec
1 Week Ago   #10
axe0

Windows 10 Pro
 
 

Try to run ESET in safe mode
My System SpecsSystem Spec
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