Black Screen Lockup ONLY when Gaming

Hatemycard · 08 Nov 2016

Howdy,

I am using the following machine with all of the stock hardware:
Samsung NP-RF510
Access Denied

-exception is that the stock chipset was replaced due to a malfunction

I have been experiencing the following problem for some time:
When playing computer games the screen will go black and the computer will lock up. Whatever sound file that was being played will loop until the computer shuts down (either it times out or I press the power button). The computer ONLY freezes up during games. I have tested the card with 3DMark, leaving it running for hours without issue.

I have attempted the following solutions:
1) Updated all drivers
2) Rolled back graphics drivers
3) Improved cooling (laptop fan)

Thank you to anyone who helps in advance. You all are the best folks on the internet.

**axe0** · 11 Nov 2016

Hi Hatemycard,

Welcome to the 7forums and apologies for the delay.

Are you still in need of help?

Hatemycard · 14 Nov 2016

axe0 said:

Hi Hatemycard,

Welcome to the 7forums and apologies for the delay.

Are you still in need of help?

Thanks for your response. Yes, I am. The problem persists.

I have noticed that the problem spans several different video games and nothing else. I have been unable to cause the PC to crash using video editing software, audio editing software, or other demanding applications. Additionally, the crashing does not seem to be connected in any way to the actual demand on the graphics card. The PC can run several demanding games without issue, but crashes almost immediately when running both newer and older games.

**axe0** · 14 Nov 2016

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

18 .txt,
1 .nfo,
1 or more .dmp,

files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)

Hatemycard · 15 Nov 2016

Thank you so much for your help, Axe.

I ran the program again and it created this zip folder containing 28 dump files and nothing else. Have I done something wrong or am I looking in the wrong place perhaps?

**axe0** · 15 Nov 2016

Copy and paste following command in an admin command prompt

Code:

type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"

This command should create the following files
hosts.txt,
dxdiag.txt,
*.dmp,
drivers.txt,
msinfo32.nfo,
eventlog.txt,
systeminfo.txt
Zip these files and upload the zip.

Hatemycard · 17 Nov 2016

I ran the command you suggested and it popped out the files that I have included in the rar below.

Thank you again for all of the help you have provided so far. Sometimes, it just feels nice to know I'm headed in a direction instead of banging my head against a keyboard.:)

**axe0** · 18 Nov 2016

Please remove all pirated programs and such from your system before we can start troubleshooting.
The Forum rules is meant for everything regarding piracy

Discussing it,
Asking for guidance,
Asking for a crack,
The use of it,
Etc.

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).