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Windows 7: Western Digital 500gig External Hard Drive BSOD

19 Nov 2009   #1

Windows 7 Home Premium
Western Digital 500gig External Hard Drive BSOD

I have Win 7 Home Premium 64 bit installed. All drives work fine and there is no issue on the drives except for one major problem, and I don't have a clue as to why.

I have been having BSOD in my FAT32 500gig external hard drive. If I go to delete a file or folder, it blue screens instantly, if I check the box that says 'delete immedialtely, do not send to recycle bin', then it doesn't blue screen. If I save word document in the external HD it blue screens on me.

It is 500gig, there is around 55gig free, and it is formatted to FAT32 for accessablity.

I have some small usb flash drives I occasionally plug in the computer, they are FAT32, and they work fine.

This is my most crucial data hard drive, and it has been used flawlessly with XP SP2 32 bit, Vista Home Premium 32 bit, and Windows 7 ultimate 32 bit.

This is my first encounter with 64 bit operating system. Is there something I need to know about FAT32 external hard drives? Is there not enough room for it to do anything? Was it just a bad Windows 7 installation?

Once again I have never had an issue in any other 32 bit operating system. Could it be because it is FAT32?

Most times I can access the files in the drive, I can go deep into the subfolders on the drive, but once I try to save anything or delete anything it instantly crashes and goes to the BSOD.

Anyone please help - the files are too important (backup images, business backups, etc...) for this to happen. I could revert back to 32 bit, but I have heard alot of good about the 64 bit OS so I thought I would give it a try - just not like this.

If anyone has ever heard of this, or has any ideas for me to try, I am willing to try anything to get this resolved. My device manager shows no issues and the USB devices and drives show no issues.

It was a clean 64 bit install, and the error message I get on the BSOD is System_Service_Exception. Thank you.

My System SpecsSystem Spec

19 Nov 2009   #2

7600.20510 x86


Backup the data on the drive and then see if there is a firmware update for it. Install.
My System SpecsSystem Spec
20 Nov 2009   #3

Windows 7 Home Premium
Found the resolution!

I put in the setup disk and ran the repair mode. Took 30 minutes and found no errors. I then did a restore of the very first system restore, which was only a few days previous. At that point everything worked! Not being content I started reinstalling my applications which was only Office 2003, NOD32, and Comodo backup. With each installation I was able to go to the usb drive, create and delete folders. Until I got to the COMODO installation. As soon as I installed it and tried to create or delete or anything on the external usb hard drive - I instantly got the BSOD with a cbufs error hidden in the code. I know that stood for comodo buffering system and once I uninstalled it - everything was fine again.

Phew - it had absolutely nothing to do with the operating system or being 64 bit!!!

For the record, some people had had luck with Ghost 14, mine wouldn't work but Ghost 8.3 worked fine.
My System SpecsSystem Spec


 Western Digital 500gig External Hard Drive BSOD

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