BSOD BCCode:19


  1. Huesoman
    Posts : 1
    Windows 7 Professional x64
       New #1

    BSOD BCCode:19


    Hi,
    First of all excuse me for not mentioning the error (0x00...) in the title but after the BSOD happened it restarts automatically; the only information i have are the BCcode and BCP1 through 4 that appear after the restart.
    I have been experiencing like 3 BSOD during this week, all of them while having youtube open in Firefox 50.0 and at night. The first BSOD was like 2 weeks ago, and I think it was some days after updating the flash player; but it could be after updating firefox or after installing LG Mobile Support tool. I really can't tell if one of them is the culprit or if it is a hardware issue.
    Could you explain me what is the cause or possible cause of this BSOD and what should be the steps to follow in order to solve this issue? I uploaded the .rar file with the dumps as an attachement. Thanks in advance.
      My Computer
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  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    Welcome to our forum Huesoman. Sorry it so long to get to your thread.

    Bad news. It appears that you have counterfeit installation of Windows 7 Pro.

    From you zip file you have this.

    Id. del producto: 00371-OEM-8992671-00004
    This key belongs with this.

    Win 7,Professional,ACER/GATEWAY/PACKARD,XXXXX-OEM-8992671-00004
    You have a Gigabyte retail mother board.

    You also don't have KB971033 installed. Which is needed.

    So the first step is to install a proper Windows 7 and activate it with a proper COA key.

    Jack
      My Computer
    Quote Quote

 

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