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Windows 7: BSOD BCCode:19

2 Weeks Ago   #1
Huesoman

Windows 7 Professional x64
 
 
BSOD BCCode:19

Hi,
First of all excuse me for not mentioning the error (0x00...) in the title but after the BSOD happened it restarts automatically; the only information i have are the BCcode and BCP1 through 4 that appear after the restart.
I have been experiencing like 3 BSOD during this week, all of them while having youtube open in Firefox 50.0 and at night. The first BSOD was like 2 weeks ago, and I think it was some days after updating the flash player; but it could be after updating firefox or after installing LG Mobile Support tool. I really can't tell if one of them is the culprit or if it is a hardware issue.
Could you explain me what is the cause or possible cause of this BSOD and what should be the steps to follow in order to solve this issue? I uploaded the .rar file with the dumps as an attachement. Thanks in advance.




Attached Files
File Type: zip USUARIO-PC-23_11_2016_190455_47.zip (1.29 MB, 1 views)
My System SpecsSystem Spec
.
1 Week Ago   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum Huesoman. Sorry it so long to get to your thread.

Bad news. It appears that you have counterfeit installation of Windows 7 Pro.

From you zip file you have this.

Quote:
Id. del producto: 00371-OEM-8992671-00004
This key belongs with this.

Quote:
Win 7,Professional,ACER/GATEWAY/PACKARD,XXXXX-OEM-8992671-00004
You have a Gigabyte retail mother board.

You also don't have KB971033 installed. Which is needed.

So the first step is to install a proper Windows 7 and activate it with a proper COA key.

Jack
My System SpecsSystem Spec
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 BSOD BCCode:19




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