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Windows 7: BSOD Windows 7 while playing games!


25 Nov 2009   #1

Windows 7 Pro
 
 
BSOD Windows 7 while playing games!

Hi all 1st post ,

I have just built a new system:

Asus P5P43TD Pro Mobo
Intel Core 2 Quad Q8300 2.5GHz
Nvidia 7600gs (Borrowing as I thought mt ATI HD5700 was the issue)

So while playing games currently DOW2 and or HL2 the screen freezes and audio loops the the system will shut down and restart, I am then told that windows has recovered from an unexpected error / shutdown.

As I mentioned above the issues first occurred while using the ATI card this has been sent back to DABS I now await for the posty to bring me a Geforce 9800GTX+ Black edition. To start off with while using the nvid 7600gs the problems seemed to stop but now have returned..... I AM CONFUSED!

I have attached the following information:

112509-19999-01.dmp 25/11/2009 14:40:53 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0x00008793 0x00000002 0x00000001 0x92712270 mouclass.sys mouclass.sys+1270 Mouse Class Driver Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit C:\Windows\minidump\112509-19999-01.dmp

dxgmms1.sys dxgmms1.sys+a735 0x9394a000 0x93983000 0x00039000 0x4a5bc265 13/07/2009 23:25:25 Microsoft® Windows® Operating System DirectX Graphics MMS 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\dxgmms1.sys
mouclass.sys mouclass.sys+1270 0x92711000 0x9271e000 0x0000d000 0x4a5bbf13 13/07/2009 23:11:15 Microsoft® Windows® Operating System Mouse Class Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\mouclass.sys
mouhid.sys mouhid.sys+2664 0x98400000 0x9840b000 0x0000b000 0x4a5bc704 13/07/2009 23:45:08 Microsoft® Windows® Operating System HID Mouse Filter Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\mouhid.sys
ntkrnlpa.exe ntkrnlpa.exe+467eb 0x82c16000 0x83026000 0x00410000 0x4a5bc007 13/07/2009 23:15:19 Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe
rdpbus.sys rdpbus.sys+9023 0x92707000 0x92711000 0x0000a000 0x4a5bcb20 14/07/2009 00:02:40 Microsoft® Windows® Operating System Microsoft RDP Bus Device driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\rdpbus.sys

THE ABOVE IS THE 1ST BSOD


112509-22464-01.dmp 25/11/2009 13:40:04 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0xdf27d930 0x00000002 0x00000000 0x9307c291 mouclass.sys mouclass.sys+1291 Mouse Class Driver Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit C:\Windows\minidump\112509-22464-01.dmp


mouclass.sys mouclass.sys+1291 0x9307b000 0x93088000 0x0000d000 0x4a5bbf13 13/07/2009 23:11:15 Microsoft® Windows® Operating System Mouse Class Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\mouclass.sys
mouhid.sys mouhid.sys+2664 0x97e00000 0x97e0b000 0x0000b000 0x4a5bc704 13/07/2009 23:45:08 Microsoft® Windows® Operating System HID Mouse Filter Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\mouhid.sys
ntkrnlpa.exe ntkrnlpa.exe+126a14 0x82c56000 0x83066000 0x00410000 0x4a5bc007 13/07/2009 23:15:19 Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe
rassstp.sys rassstp.sys+16023 0x9305a000 0x93071000 0x00017000 0x4a5bc951 13/07/2009 23:54:57 Microsoft® Windows® Operating System RAS SSTP Miniport Call Manager 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\rassstp.sys

THE ABOVE IS THE SECOND BSOD
The above both via blue screen view.

Please can someone enlighten me.

Cheers Mike.

My System SpecsSystem Spec
.

25 Nov 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mikejbrod View Post
Hi all 1st post ,

I have just built a new system:

Asus P5P43TD Pro Mobo
Intel Core 2 Quad Q8300 2.5GHz
Nvidia 7600gs (Borrowing as I thought mt ATI HD5700 was the issue)

So while playing games currently DOW2 and or HL2 the screen freezes and audio loops the the system will shut down and restart, I am then told that windows has recovered from an unexpected error / shutdown.

As I mentioned above the issues first occurred while using the ATI card this has been sent back to DABS I now await for the posty to bring me a Geforce 9800GTX+ Black edition. To start off with while using the nvid 7600gs the problems seemed to stop but now have returned..... I AM CONFUSED!

I have attached the following information:

112509-19999-01.dmp 25/11/2009 14:40:53 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0x00008793 0x00000002 0x00000001 0x92712270 mouclass.sys mouclass.sys+1270 Mouse Class Driver Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit C:\Windows\minidump\112509-19999-01.dmp

dxgmms1.sys dxgmms1.sys+a735 0x9394a000 0x93983000 0x00039000 0x4a5bc265 13/07/2009 23:25:25 Microsoft® Windows® Operating System DirectX Graphics MMS 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\dxgmms1.sys
mouclass.sys mouclass.sys+1270 0x92711000 0x9271e000 0x0000d000 0x4a5bbf13 13/07/2009 23:11:15 Microsoft® Windows® Operating System Mouse Class Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\mouclass.sys
mouhid.sys mouhid.sys+2664 0x98400000 0x9840b000 0x0000b000 0x4a5bc704 13/07/2009 23:45:08 Microsoft® Windows® Operating System HID Mouse Filter Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\mouhid.sys
ntkrnlpa.exe ntkrnlpa.exe+467eb 0x82c16000 0x83026000 0x00410000 0x4a5bc007 13/07/2009 23:15:19 Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe
rdpbus.sys rdpbus.sys+9023 0x92707000 0x92711000 0x0000a000 0x4a5bcb20 14/07/2009 00:02:40 Microsoft® Windows® Operating System Microsoft RDP Bus Device driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\rdpbus.sys

THE ABOVE IS THE 1ST BSOD


112509-22464-01.dmp 25/11/2009 13:40:04 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0xdf27d930 0x00000002 0x00000000 0x9307c291 mouclass.sys mouclass.sys+1291 Mouse Class Driver Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit C:\Windows\minidump\112509-22464-01.dmp


mouclass.sys mouclass.sys+1291 0x9307b000 0x93088000 0x0000d000 0x4a5bbf13 13/07/2009 23:11:15 Microsoft® Windows® Operating System Mouse Class Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\mouclass.sys
mouhid.sys mouhid.sys+2664 0x97e00000 0x97e0b000 0x0000b000 0x4a5bc704 13/07/2009 23:45:08 Microsoft® Windows® Operating System HID Mouse Filter Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\mouhid.sys
ntkrnlpa.exe ntkrnlpa.exe+126a14 0x82c56000 0x83066000 0x00410000 0x4a5bc007 13/07/2009 23:15:19 Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe
rassstp.sys rassstp.sys+16023 0x9305a000 0x93071000 0x00017000 0x4a5bc951 13/07/2009 23:54:57 Microsoft® Windows® Operating System RAS SSTP Miniport Call Manager 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\rassstp.sys

THE ABOVE IS THE SECOND BSOD
The above both via blue screen view.

Please can someone enlighten me.

Cheers Mike.
Hi Mike and welcome

Dam fine first post. Could you upload the o rginal dmp file for us to debug? zip it and use thea attachment icon to upload. Your text and blue screen view does a decent enough job just the debugger can be data mined. first dmp seems to be caused by
dxgmms1.sys. second either mouse or memory

From what I see. I would
Update drivers, like bios, video, raid (if you are using one).
If overclocking stop
Download and run memtextx86 fro several hours (overnight prefered)
run a system file check
type cmd in search>right click and run as admin>sfc /scannow
Let us know the resuults and as usual if you get another BSOD upload it for us to narrow our focus.


Hope this helps in the interim

Ken J++
My System SpecsSystem Spec
25 Nov 2009   #3

Windows 7 Pro
 
 

Hi thanks

here are the requested files.

I will run memtextx86 and let you know the results anymore info in the meantime would be great thanks.
My System SpecsSystem Spec
.


25 Nov 2009   #4

Windows 7 Pro
 
 

Hi,

Just got the new card fitted it and within minutes of playing hl2 its happened again

here goes:

112509-17862-01.dmp 25/11/2009 17:22:21 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x82e94ac0 0x9add58c0 0x00000000 ntkrnlpa.exe ntkrnlpa.exe+275ac0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit C:\Windows\minidump\112509-17862-01.dmp


ntkrnlpa.exe ntkrnlpa.exe+275ac0 0x82c1f000 0x8302f000 0x00410000 0x4a5bc007 13/07/2009 23:15:19 Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe

is this a different issue?

also uploaded the dmp file for this too!
My System SpecsSystem Spec
25 Nov 2009   #5

Windows 7 Pro
 
 

Hi,

Just ran the sfc /scannow thing and it says:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>

So no issues there......

I am trying the drivers next but I am 99% sure I have done this already but I will check.

Thanks

Mike
My System SpecsSystem Spec
25 Nov 2009   #6
Microsoft MVP

 
 

2 of the 3 BSOD's had involvement of the mouclass.sys driver. This driver is the Windows component of the mouse driver. As such, I'd suspect that there was an issue with your mouse or it's drivers. I'd suggest trying another mouse to see if that's the issue.

Older drivers loaded when the crashes occurred (please update ASAP):
Code:
AsIO.sys     Mon Dec 17 04:10:20 2007 - Asus PCProbe
BTNetFilter.sys Wed Nov 22 00:38:35 2006 - Bluetooth Network Filter
Dump file analysis summary:
Code:
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Wed Nov 25 12:20:50.339 2009 (GMT-5)
System Uptime: 0 days 0:14:06.087
BugCheck 1000008E, {c0000005, 82e94ac0, 9add58c0, 0}
Probably caused by : win32k.sys ( win32k!DwmAsyncUpdateSprite+11f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Wed Nov 25 09:38:57.252 2009 (GMT-5)
System Uptime: 0 days 0:59:16.985
BugCheck D1, {8793, 2, 1, 92712270}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : hardware ( mouclass!WPP_RECORDER_SF_l+12 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Wed Nov 25 08:38:12.229 2009 (GMT-5)
System Uptime: 0 days 0:59:08.961
BugCheck D1, {df27d930, 2, 0, 9307c291}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : mouclass.sys ( mouclass!WPP_RECORDER_SF_l+33 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
My System SpecsSystem Spec
25 Nov 2009   #7

Windows 7 Pro
 
 

Hi,

I gave up with 7 and now trying with vista all updates and drivers installed but now getting the following:

Mini112509-01.dmp 25/11/2009 20:57:24 DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0x00000069 0x00000002 0x00000001 0x8d1292e9 tcpip.sys tcpip.sys+6a2e9 TCP/IP Driver Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18005 (lh_sp2rtm.090410-1830) 32-bit C:\Windows\minidump\Mini112509-01.dmp

ndis.sys ndis.sys+33920 0x80653000 0x80757000 0x00104000 0x4549b2fd 02/11/2006 08:57:33 Microsoft® Windows® Operating System NDIS 6.0 wrapper driver 6.0.6002.18005 (lh_sp2rtm.090410-1830) Microsoft Corporation C:\Windows\system32\drivers\ndis.sys
ntkrnlpa.exe ntkrnlpa.exe+f125c 0x81800000 0x81ba1000 0x003a1000 0x4549ae00 02/11/2006 08:36:16 Microsoft® Windows® Operating System NT Kernel & System 6.0.6002.18082 (vistasp2_gdr.090803-2339) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe
tcpip.sys tcpip.sys+6a2e9 0x8d0bf000 0x8d190000 0x000d1000 0x4549b337 02/11/2006 08:58:31 Microsoft® Windows® Operating System TCP/IP Driver 6.0.6002.18005 (lh_sp2rtm.090410-1830) Microsoft Corporation C:\Windows\system32\drivers\tcpip.sys

THEN LATER:-

Mini112609-01.dmp 26/11/2009 01:33:42 MEMORY_MANAGEMENT 0x0000001a 0x00041287 0x6a6598e0 0x00000000 0x00000000 ntkrnlpa.exe ntkrnlpa.exe+9836d NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18082 (vistasp2_gdr.090803-2339) 32-bit C:\Windows\minidump\Mini112609-01.dmp

ntkrnlpa.exe ntkrnlpa.exe+4ddb4 0x81a12000 0x81dcb000 0x003b9000 0x4a77feb3 04/08/2009 09:26:11 Microsoft® Windows® Operating System NT Kernel & System 6.0.6002.18082 (vistasp2_gdr.090803-2339) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe

Sorry if I am being blunt, but I am totaly hacked off with my pc and its 1:53am now so I am tired, please help with ideas, dont know what to do.... I am off to bed now will check back with you guys in the moring.

Mike
My System SpecsSystem Spec
25 Nov 2009   #8

Windows 7 Pro
 
 

Whoops nearly forgot!
My System SpecsSystem Spec
26 Nov 2009   #9

Windows 7 Pro
 
 

Oh I am also now using a usb k/b and mouse see how that goes both are new....
My System SpecsSystem Spec
26 Nov 2009   #10

Windows 7 Pro
 
 

Ok done it again now with new k/b and mouse see the following:

Mini112609-02.dmp 26/11/2009 10:02:23 IRQL_NOT_LESS_OR_EQUAL 0x0000000a 0x00000002 0x00000002 0x00000001 0x81a0cf60 hal.dll hal.dll+3f60 Hardware Abstraction Layer DLL Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18005 (lh_sp2rtm.090410-1830) 32-bit C:\Windows\minidump\Mini112609-02.dmp

hal.dll hal.dll+3f60 0x81a09000 0x81a3c000 0x00033000 0x49e018d9 11/04/2009 04:13:13 Microsoft® Windows® Operating System Hardware Abstraction Layer DLL 6.0.6002.18005 (lh_sp2rtm.090410-1830) Microsoft Corporation C:\Windows\system32\hal.dll
ntkrnlpa.exe ntkrnlpa.exe+44e91 0x81a3c000 0x81df5000 0x003b9000 0x4a77feb3 04/08/2009 09:26:11 Microsoft® Windows® Operating System NT Kernel & System 6.0.6002.18082 (vistasp2_gdr.090803-2339) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe
USBPORT.SYS USBPORT.SYS+17fb 0x89d22000 0x89d60000 0x0003e000 0x49e01fcf 11/04/2009 04:42:55 Microsoft® Windows® Operating System USB 1.1 & 2.0 Port Driver 6.0.6002.18005 (lh_sp2rtm.090410-1830) Microsoft Corporation C:\Windows\system32\drivers\USBPORT.SYS

Please help thanks!
My System SpecsSystem Spec
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