BSOD after exiting sleep mode

Destroyer1990 · 26 Nov 2009

I just got Windows 7 a couple days ago, and whenever I exit sleep mode, my display driver fails and my computer enters the BSOD. I didn't think TOO much of it at first (having to do with exiting sleep mode), because I had this error before in Vista, though it would just happen randomly (once or twice a week) and was due to my second monitor. However, now this error occurs when I don't have an extra monitor plugged into my laptop. I am currently using Windows 7 Professional, 64 bit.
I'd upload a mini-dump file, but my mini dump folder is empty.

torrentg · 26 Nov 2009

Hi.

Update bios, chipset drivers to latest. Update all drivers for everything.

usasma · 26 Nov 2009

There are issues with sleep in some Vista and Windows 7 systems. We'll need the memory dump files in order to see if this is one of those cases. Please zip up the contents of C:\Windows\Minidump, then upload/attach the .zip file with your next post.

If it won't allow you to do it, or if there's no files there - please post back and we'll work it in a different way.

Destroyer1990 · 27 Nov 2009

I don't know how to check to see if my BIOS chips are up to date, but everything I DO know how to check for is fully updated, and they were updated automatically when I did a clean install of W7.

I haven't gone to sleep mode since I've posted, so my minidump file is still empty.

torrentg · 27 Nov 2009

Destroyer1990 said:

I don't know how to check to see if my BIOS chips are up to date.

You can use the mainboard tab of CPU-Z to learn which motherboard you have. Then visit the manufacturer's website.

usasma · 27 Nov 2009

Please make the system sleep and let it crash. Then you can submit the minidump file.
FWIW - I have an Asus P6T Deluxe mobo - and it crashes every time that I try to put it to sleep.
It did it with the beta of Win7, then with the RC, and now with the RTM.
Microsoft (I was a Connect participant in the beta evaluation) says it's due to the drivers for my RAID card - but I've worked with the RAID card folks also, and they don't think that it's the problem.
It's easier for me not to use sleep than it is to dig through my own BSOD's.

Good luck!

Destroyer1990 · 23 Dec 2009

So I had been using the sleep function (not frequently) and there were no BSOD's until last night. A file did appear in the minidump folder, but it's not allowing me to put it into a .zip or .rar file. It's saying "Access Denied."

Tews · 23 Dec 2009

Please refer HERE for just released hotfixes for your issues..

usasma · 23 Dec 2009

Try copying/dragging the file to your Desktop - the ZIP it from there.

Destroyer1990 · 24 Dec 2009

Tried that, didn't work.