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Windows 7: Windows 7 Won't Start up


26 Nov 2009   #1

Windows 7
 
 
Windows 7 Won't Start up

I have a Toshiba Satellite laptop, which I recently bought with windows 7 already on it. It recently crashed, so I managed to use a Windows recovery disc to fix the problem. Last night when I shut it down, Windows update was installing an update.

I turned it on this morning and it gets stuck on the starting up screen. The windows emblem is animated as usual, but it gets stuck and eventually resets itself.

I've tried safe mode, but that also gets stuck on the loading file screen. The last driver to load is atipcie.sys.

Memory diagnostic showed no problems either.

I've also tried the repair disc, but it eventually gets stuck on a black screen, with only the cursor to be seen.

I have uni work on there that I really need to get on with, which I foolishly forgot to back up. Does anyone have any other ideas?


My System SpecsSystem Spec
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26 Nov 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mattash View Post
I have a Toshiba Satellite laptop, which I recently bought with windows 7 already on it. It recently crashed, so I managed to use a Windows recovery disc to fix the problem. Last night when I shut it down, Windows update was installing an update.

I turned it on this morning and it gets stuck on the starting up screen. The windows emblem is animated as usual, but it gets stuck and eventually resets itself.

I've tried safe mode, but that also gets stuck on the loading file screen. The last driver to load is atipcie.sys.

Memory diagnostic showed no problems either.

I've also tried the repair disc, but it eventually gets stuck on a black screen, with only the cursor to be seen.

I have uni work on there that I really need to get on with, which I foolishly forgot to back up. Does anyone have any other ideas?
hi and welcome

If you cant boot normally, nor in safe mode, your options are limited. I wold suggest a repair install from the dvd.

failing that its re-install time. If you have enough space on the HD you might be able to shink the current partition and install another copy of win 7 to dual boot just so you can get at the data

Let us know if you need help


Kenn J++
My System SpecsSystem Spec
26 Nov 2009   #3

Windows 7
 
 

I didn't get a copy of the Windows 7 with my PC, it was already installed.... The HD is big enough, got about 300gb free I think. My main concern is getting my work off that I have lost. Is there any way to do that?
My System SpecsSystem Spec
.


26 Nov 2009   #4

Windows 7
 
 

...and also, I can't run the repair disc as it doesn't load up properly, it just comes up with a black screen and cursor.
My System SpecsSystem Spec
26 Nov 2009   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mattash View Post
I didn't get a copy of the Windows 7 with my PC, it was already installed.... The HD is big enough, got about 300gb free I think. My main concern is getting my work off that I have lost. Is there any way to do that?
Matt

Yes. do you have an extra HD?

if so we can put an OS on it and pull the data off the broken OS.

let us know what the hardware is and you level of comfort with working on this



Kenn J++
My System SpecsSystem Spec
26 Nov 2009   #6

Windows 7
 
 

I have a spare external HD 250gb I believe (but I'd need to delete all my music off it). What would I need to do, most of my experience is through searching on google and I seem to do ok by following instructions.

Thanks for the quick replies - excellent website! Shame the same can't be said for my laptop.

This is my laptop btw

Satellite L450D-128 - Product Specifications - Toshiba
My System SpecsSystem Spec
27 Nov 2009   #7

Windows 7
 
 

Any other ideas at all?

Thanks
Matt
My System SpecsSystem Spec
29 Nov 2009   #8

Windows 7
 
 

Ok, I just made sure the laptop didn't automatically restart on failure - and I was left with the blue screen of death. "unmountable boot volume". Is there anything I can do - the laptopo is only a month old!
My System SpecsSystem Spec
29 Nov 2009   #9
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Matt, and welcome to Seven Forums.

As a last resort, you could try doing a factory restore of Windows 7. The link below from Toshiba will help show you how to under the Using Toshiba HDD Recovery Utility from the recovery partition section. It will format your hard drive and reinstall Windows 7 like it was the first day you turned the computer on.

How to use the Toshiba HDD Recovery Utility

Hope this helps,
Shawn
My System SpecsSystem Spec
29 Nov 2009   #10

Windows 7
 
 

I'm unable to carry out the Toshiba HDD recover tool, as I can't get onto Windows to use the utility, and did not create a backup disc when the laptop was working
My System SpecsSystem Spec
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 Windows 7 Won't Start up




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