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Windows 7: BSOD playing games


29 Nov 2009   #1

win 7 Home premium X64
 
 
BSOD playing games

Hi

I have just spend the last three weeks with a sound problem which BSOD my computer and worked it out to be the on board sound which i have now switched off and have re installed windows as it crashed so many times in the past and have installed a creative fx pcie card which apart from a pop every now and then it has been fine.

So now I think to myself lets play a game which was the reason why I updated my computer and now when I play a game a little while into the game cyrsis and far cry two the screen will go funny and make noises and then crash to a BSOD (the game cyrsis did play before without sound on the on board sound card) but I am thinking it might be the GPU or the mother board I have uploaded the dumps if anyone could please have a look, I am really pulling my hair out with this new computer and starting to wish i never upgraded. the temps of the gpu never go above 78c and i have three large fans in the case. so far it has not crashed in windows with out any game running.

*Product Type : Motherboard
*Product Model : P7P55D Deluxe

[Motherboard Specification]
*Motherboard Revision : 1 ?
*Motherboard BIOS Revision : 0711

[VGA Card Specification]
*VGA Card Vendor : XFX
*VGA Card Model : GX-275X-ADDF
*VGA Card Chipset : Nvidia
*VGA Card Driver : 191.07

[CPU Specification]
*CPU Vendor : Intel
*CPU Type : 1156
*CPU Speed : 2.80

[Memory Specification]
*Memory Vendor : Corsair
*Memory Model : CMX4GX3M2A1600C8
*Memory Capacity : 2x 2gb

[HDD Specification]
HDD Vendor : Samsung x2
HDD Model : HD103SJ
HDD Capacity : 1 TB

[Add-on Card Specificatio]
Add-on Card Vendor : NONE
Add-on Card Type : NONE
Add-on Card Model : NONE

*Operating System : Windows 7 64bit


My System SpecsSystem Spec
.

29 Nov 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by wizbit View Post
Hi

I have just spend the last three weeks with a sound problem which BSOD my computer and worked it out to be the on board sound which i have now switched off and have re installed windows as it crashed so many times in the past and have installed a creative fx pcie card which apart from a pop every now and then it has been fine.

So now I think to myself lets play a game which was the reason why I updated my computer and now when I play a game a little while into the game cyrsis and far cry two the screen will go funny and make noises and then crash to a BSOD (the game cyrsis did play before without sound on the on board sound card) but I am thinking it might be the GPU or the mother board I have uploaded the dumps if anyone could please have a look, I am really pulling my hair out with this new computer and starting to wish i never upgraded. the temps of the gpu never go above 78c and i have three large vent in the case. so far it has not crashed in windows with out any game running.

*Product Type : Motherboard
*Product Model : P7P55D Deluxe
*Product S/N : 97M0ACD74820
Place of Purchase :
*Date of Purchase : 2009/10

[Motherboard Specification]
*Motherboard Revision : 1 ?
*Motherboard BIOS Revision : 0711

[VGA Card Specification]
*VGA Card Vendor : XFX
*VGA Card Model : GX-275X-ADDF
*VGA Card Chipset : Nvidia
*VGA Card Driver : 191.07

[CPU Specification]
*CPU Vendor : Intel
*CPU Type : 1156
*CPU Speed : 2.80

[Memory Specification]
*Memory Vendor : Corsair
*Memory Model : CMX4GX3M2A1600C8
*Memory Capacity : 2x 2gb

[HDD Specification]
HDD Vendor : Samsung x2
HDD Model : HD103SJ
HDD Capacity : 1 TB

[Add-on Card Specificatio]
Add-on Card Vendor : NONE
Add-on Card Type : NONE
Add-on Card Model : NONE

*Operating System : Windows 7 64bit
Hi and welcome

I took a quick look only at the bottom DMP. This crash is a classic example of where one tool tells you one thing and a second tells you something different. In this case it really doesnt matter because both are related to you video driver

I would update the important drivers like bios, video, raid (if you have one),etc
If you are overclocking STOP


Hopw this helps

Kenn J+

This could also be heat related so it would be a good idea to download an app (like cpu-z and gpu-z both free) to keep an eye on them

It woulnd hurt if you ran a system file check to verify and fix your system files
type cmd in search>right click and run as admin>sfc /scannow

As usuall if you have more upload them



Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\112909-26379-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a12000 PsLoadedModuleList = 0xfffff800`02c4fe50
Debug session time: Sun Nov 29 11:58:48.080 2009 (GMT-5)
System Uptime: 0 days 0:00:29.095
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80067cc010, fffff88005777220, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys

*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+e7220 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80067cc010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005777220, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+e7220
fffff880`05777220 803d31c0960000 cmp byte ptr [nvlddmkm+0xa53258 (fffff880`060e3258)],0

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`068fa9c8 fffff880`048d0ef8 : 00000000`00000116 fffffa80`067cc010 fffff880`05777220 00000000`00000000 : nt!KeBugCheckEx
fffff880`068fa9d0 00000000`00000116 : fffffa80`067cc010 fffff880`05777220 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`068fa9d8 fffffa80`067cc010 : fffff880`05777220 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`068fa9e0 fffff880`05777220 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`067cc010
fffff880`068fa9e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`048d0c02 : nvlddmkm+0xe7220


STACK_COMMAND: kb

FOLLOWUP_IP:
nvlddmkm+e7220
fffff880`05777220 803d31c0960000 cmp byte ptr [nvlddmkm+0xa53258 (fffff880`060e3258)],0

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: nvlddmkm+e7220

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4abfff56

FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys


Followup: MachineOwner
---------
My System SpecsSystem Spec
29 Nov 2009   #3

Windows 7 Ult, Windows 8.1 Pro,
 
 

Seems to be a display driver problem or your GPU is factory overclocked too much or just getting too hot causing the crash. It's a fairly common problem. Changing to a different GPU driver is the first thing you should try. The newer 195.62 driver might help.
http://www.nvidia.com/obj...32bit_195.62_whql.html
http://www.nvidia.com/obj...64bit_195.62_whql.html

I assuming you have the patches installed for both of those games, Crysis needs the 1.2 and the 1.2.1.

Farcry is up to the 1.4 I believe. http://www.ubi.com/us/downloads/info.aspx?dlid=691


Both of those games tend to get a GPU very hot unless you have the fans cranked up. The Auto fan settings do not always work correctly. 78C should be ok though. Perhaps the factory overclock is a bit too aggressive? You can change the overclock using EVGA precision software.

You should download EVGA precision software, reduce the factory overclock and turn up the fan speed, watch the temps, play games, and see if it helps your situation.
EVGA | EVGA Precision | EVGA Precision

You can see similar complaints about your card overheating here but your problem may be different. XFX GX275 Fan Speed Problem, 190.62 - Guru3D.com Forums
My System SpecsSystem Spec
.


30 Nov 2009   #4

win 7 Home premium X64
 
 

Thanks zigzag3143 for looking at my mini dumps and confirming what I thought it was the GPU.

chev65 Thanks as well I downgraded the clock on the card with EVGA precision software from 670 core, shader 1485, mem 1180, fan auto TO 644 core, 1103 shader ,mem 1103, fan 52 and this allowed far cry 2 to play without any crashes on high game setting GREAT!! So I guess I need to just find the sweet spot. So far so good!!

I did notice with EVGA precision and GPU 0.37 they both said the default memory core speed was 1180 MHZ but on the XFX website is says it should be 2260 MHZ for a GTX 275 AHDA which seems a bit funny unless I am missing something???
My System SpecsSystem Spec
30 Nov 2009   #5

7600.20510 x86
 
 

It's just the way it is represented. As DDR or not.

1180 is exactly half of 2360. Perhaps you made a typo about 2260?

Either way, nothing to worry about.
My System SpecsSystem Spec
30 Nov 2009   #6

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by wizbit View Post
Thanks zigzag3143 for looking at my mini dumps and confirming what I thought it was the GPU.

chev65 Thanks as well I downgraded the clock on the card with EVGA precision software from 670 core, shader 1485, mem 1180, fan auto TO 644 core, 1103 shader ,mem 1103, fan 52 and this allowed far cry 2 to play without any crashes on high game setting GREAT!! So I guess I need to just find the sweet spot. So far so good!!

I did notice with EVGA precision and GPU 0.37 they both said the default memory core speed was 1180 MHZ but on the XFX website is says it should be 2260 MHZ for a GTX 275 AHDA which seems a bit funny unless I am missing something???
Glad to hear you got it sorted out. I figured it was just a slightly too aggresive OC on the card because I have heard of others complaining about the same problem at the EVGA forum.
Yes memory core speed shows half the actual rate because of dual channel. Although half should be 1130MHz.
My System SpecsSystem Spec
02 Dec 2009   #7

win 7 Home premium X64
 
 

Thanks for you help guys
My System SpecsSystem Spec
06 Dec 2009   #8

win 7 Home premium X64
 
 

Update!!

What I did above worked but it did not allow me to play crysis at all without crashing to the desktop (it was only the sp demo as I have heard win 7 had problems so I wanted to play this before I bought the game) also in Farcry2 after about 5 - 10 min my screen would flicker once then carry on as normal and allow me to still play but the game after that point did not seem as fast.

When I checked the logs of GPU-Z I found that the GPU would be set at 400 max (had been set to 660) for the core and when I checked windows event viewer and GPUZ logs it would show that all the times I had crashed before or had a screen fickler the nvlddmkm.sys driver had crashed and re-started and the only way to get this up to the level I had set before was a reboot.

I have done some research on the internet and found if I went into the nividia control panel Power Management Mode and set the "prefer maximum performance tab from "adaptive" to "MAX" this allowed me to complete the demo of crysis and play farcry 2 with lots better performance (checked GPUZ and it kept 670 for the core which is what my cards factory overclock setting is) and I checked windows event viewer and there was no more nvlddmkm.sys driver had crashed.

More info about Power Management Mode http://nvidia.custhelp.com/cgi-bin/n...p?p_faqid=2441


So it looks like my card can do its full factory overclock and it is something to do with nividia drivers/auto adaptive parts and my computer???? Not really sure and the card still clocks its self back to 2d levels speeds when it’s not needed so at the moment there seems no loss. (Maybe a little more power used in older games?)

I posted just to ask if anyone has had the same problem/ tweaked this control panel setting??? And to let people know there was an easy fix which may help someone else.

Final update

A few weeks later the card went dead so it looks like in the end it was the card playing up (and with all the hassle of RMA'ing the old card I will never have a XFX card) I have a new card and all is working fine without any work arounds
My System SpecsSystem Spec
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 BSOD playing games




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