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Windows 7: Win 7 BSOD while playing Aion


29 Nov 2009   #1

Windows 7 Ultimate 64bit RTM
 
 
Win 7 BSOD while playing Aion

I have been getting several types of BSOD while I am playing Aion. They happen quite often and only seem to happen while playing this game so it may be related to it. I got 2 today and both seemed different.

I was hoping someone could tell me what they mean and if there is something I can do to keep them from happening. I have attached the dump files for both BSODs. My system specs are in my profile.

Does anyone else experience BSOD while playing Aion?


My System SpecsSystem Spec
.

29 Nov 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Josh185 View Post
I have been getting several types of BSOD while I am playing Aion. They happen quite often and only seem to happen while playing this game so it may be related to it. I got 2 today and both seemed different.

I was hoping someone could tell me what they mean and if there is something I can do to keep them from happening. I have attached the dump files for both BSODs. My system specs are in my profile.

Does anyone else experience BSOD while playing Aion?
Hi and welcome


Welcome Josh

There are two issues going on here. First this dmp was likely caused by the video driver and specifically the dxgmms1.sys file. You were playing Aion in both. In this one the video driver caused it in the other the video driver and TCP.IP failed.

I would update the video driver


This is the 8th crash involving
dxgmms1.sys. TODAY. there is a specific method to un-install and reinstall it. google the file.

If you are running 64bit and have this file pretty good guess it is causing you grief

I would update all the critical drivers as there are at least 4drivers older than 3 years on your system

Then I would run a system file check to verrify and repair your system files
type cmd in search>right click and run as admin>sfc /scannow

If yo are overclocking stop
If you have a raid update its driver

You may have a heat issue causing this problem so I would download an app to monitor it like cpu-z, and gpu-z which are both free.

Hope this helps


Kenn J+




Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\112909-16645-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e4b000 PsLoadedModuleList = 0xfffff800`03088e50
Debug session time: Sun Nov 29 14:29:38.987 2009 (GMT-5)
System Uptime: 0 days 2:10:32.704
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880043bbce5, fffff880050f56a8, fffff880050f4f00}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+19 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.

Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880043bbce5, The address that the exception occurred at
Arg3: fffff880050f56a8, Exception Record Address
Arg4: fffff880050f4f00, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+19
fffff880`043bbce5 488b02 mov rax,qword ptr [rdx]

EXCEPTION_RECORD: fffff880050f56a8 -- (.exr 0xfffff880050f56a8)
ExceptionAddress: fffff880043bbce5 (dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0x0000000000000019)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000000071ccf70
Attempt to read from address 00000000071ccf70

CONTEXT: fffff880050f4f00 -- (.cxr 0xfffff880050f4f00)
rax=fffff880050f5908 rbx=0000000000000000 rcx=fffffa8005873000
rdx=00000000071ccf70 rsi=fffffa800457c080 rdi=fffffa8005873000
rip=fffff880043bbce5 rsp=fffff880050f58e0 rbp=fffffa8004542188
r8=fffffa8006889e01 r9=0000000000000000 r10=0000000000000000
r11=0000000000000098 r12=0000000000000088 r13=0000000000000000
r14=0000000000000000 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0x19:
fffff880`043bbce5 488b02 mov rax,qword ptr [rdx] ds:002b:00000000`071ccf70=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 00000000071ccf70

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030f30e0
00000000071ccf70

FOLLOWUP_IP:
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+19
fffff880`043bbce5 488b02 mov rax,qword ptr [rdx]

BUGCHECK_STR: 0x7E

LAST_CONTROL_TRANSFER: from fffff880043b8ed3 to fffff880043bbce5

STACK_TEXT:
fffff880`050f58e0 fffff880`043b8ed3 : 00000000`00000000 fffffa80`0457c080 00000000`00000088 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+0x19
fffff880`050f5910 fffff880`043d365d : 00000000`00000000 fffff8a0`0bc26cb0 fffffa80`00000000 fffffa80`06889e80 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x43f
fffff880`050f5ae0 fffff880`043d3398 : fffff800`00b96080 fffff880`043d2d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`050f5cd0 fffff880`043d2e96 : 00000000`00000000 fffffa80`0425dd50 00000000`00000080 fffffa80`05853010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`050f5d00 fffff800`03160166 : 00000000`029db367 fffffa80`058704d0 fffffa80`039ed040 fffffa80`058704d0 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`050f5d40 fffff800`02e9b486 : fffff800`03035e80 fffffa80`058704d0 fffff800`03043c40 fffff880`01248534 : nt!PspSystemThreadStartup+0x5a
fffff880`050f5d80 00000000`00000000 : fffff880`050f6000 fffff880`050f0000 fffff880`050f5690 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+19

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME: dxgmms1.sys


DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc578

STACK_COMMAND: .cxr 0xfffff880050f4f00 ; kb

FAILURE_BUCKET_ID: X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+19

BUCKET_ID: X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+19

Followup: MachineOwner
---------
My System SpecsSystem Spec
29 Nov 2009   #3

Windows 7 Ultimate 64bit RTM
 
 

Thanks for the quick reply Zigzag,

I have tried researching the dxgmms1.sys and everyone says to update the video driver. I have Catalyst 9.11 that I installed about a week ago. I competely removed the old driver using the methods recommended on AMDs support site.

I ran the system file check and it found no issues.

I have the most up to date drivers I can find. You said 4 are out of date, can you specify which ones?

Also, the BSOD I get most often is the "system service exception" or something like that which is one of the dump files I attached. Is there a way to prevent that one? is that the tcp.ip fail you mentioned?

Also I only get these errors on Aion. I play L4D2, Batman Arkham Asylum, Dragon Age, and others at highest or near highest settings and don't get any BSOD. Could this be something that Aion is doing?
My System SpecsSystem Spec
.


29 Nov 2009   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Josh185 View Post
Thanks for the quick reply Zigzag,

I have tried researching the dxgmms1.sys and everyone says to update the video driver. I have Catalyst 9.11 that I installed about a week ago. I competely removed the old driver using the methods recommended on AMDs support site.

I ran the system file check and it found no issues.

I have the most up to date drivers I can find. You said 4 are out of date, can you specify which ones?

Also, the BSOD I get most often is the "system service exception" or something like that which is one of the dump files I attached. Is there a way to prevent that one? is that the tcp.ip fail you mentioned?

Also I only get these errors on Aion. I play L4D2, Batman Arkham Asylum, Dragon Age, and others at highest or near highest settings and don't get any BSOD. Could this be something that Aion is doing?
Hey josh,

I thought I hade. first with that file its often not the most uptodate that clears it. you might want to google dxgmms1,sys and re-installing or somehting like that

the drivers are these

bcgame.sys fffff880`0659c000 fffff880`065a9000 0x0000d000 0x43f4b78d 2/16/2006 12:34:05 PM
secdrv.SYS fffff880`05f0b000 fffff880`05f16000 0x0000b000 0x4508052e 9/13/2006 8:18:38 AM
irsir.sys fffff880`03a00000 fffff880`03a0c000 0x0000c000 0x47919a5b 1/19/2008 1:36:11 AM
VMNET.SYS fffff880`02c34000 fffff880`02c3e000 0x0000a000 0x48354c12 5/22/2008 5:33:54 AM
vmnetadapter.sys fffff880`04412000 fffff880`0441a000 0x00008000 0x48354c15 5/22/2008 5:33:57 AM
vmnetbridge.sys fffff880`0348c000 fffff880`03498000 0x0000c000 0x48354c1d 5/22/2008 5:34:05 AM
vstor2-ws60.sys fffff880`05f5f000 fffff880`05f6b000 0x0000c000 0x49343a68 12/1/2008 2:26:32 PM



I dont know what the problem with that driver is but lately in the last week ,I have ahd about 40. ALL 64bit, and most with game playing. You think it twists your shorts I have to dela with it about 5-10 times a day.

I still have to say win 7 is so much better than vista was in terms of drivers


Hope this helps


Ken J+
My System SpecsSystem Spec
29 Nov 2009   #5

Windows 7 Ultimate 64bit RTM
 
 

Thanks for the info Zigzag,

I went through each of those drivers. Here is what I found for each.

bcgame.sys - is a driver for my nostromos n52 speed pad. I checked belkin's website and found no updated version since this model of speed pad has been discontinued. I have noticed it does sometimes cause BSOD's because I some times press a key combo and instantly get a BSOD. I do use it for Aion but also use it on most other games with Aion being the one it BSOD on.

secdrv.sys - part of Safedisc driver that is used as copy protection by many games such as many electronic arts games. No idea how to update it.

irsir.sys - Serial Infrared driver is a Microsoft-provided miniport driver. I checked microsoft's support website for any way of updating this but got no luck.

VMNET.SYS, vmnetadapter.sys, vmnetbridge.sys, vstor2-ws60.sys are all related to VMWare which I have now uninstalled.

I still have been unable to identify a way to uninstall and reinstall dxgmms1.sys. Do you have a link to a website detailing the steps to do so?
My System SpecsSystem Spec
06 Dec 2009   #6

Windows 7 Ultimate 64bit RTM
 
 

I got another BSOD today. It gave a different cause. Something about a pagefile. Can someone analyze the attached dmp file and see what the cause is?
My System SpecsSystem Spec
06 Dec 2009   #7

7600.20510 x86
 
 

Open an elevated command prompt and run this for each partition on the system, changing C to match partition letters each time:

chkdsk /r C:

Update these drivers or uninstall from the system:

Code:
irsir    irsir.sys    Sat Jan 19 01:36:11 2008
bcgame   bcgame.sys   Thu Feb 16 12:34:05 2006
I'm just telling you how to stop bsod. Please don't ask me how to get latest drivers or tell me how you need them on the pc. I don't know where they are but know that they are the likely cause of issues.
My System SpecsSystem Spec
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 Win 7 BSOD while playing Aion




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