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Windows 7: BSOD 0x0000003B when starting games


29 Nov 2009   #1

Windows 7 x64
 
 
BSOD 0x0000003B when starting games

Greetings Windows 7 Forums,

I want to thank you in advance for the support. I'm about ready to melt my PC and sell it for scrap.

I've been running Windows 7 Pro x64 Final since early October (thanks MSDN). This BSOD has been very consistent. System_service_exception .... 0x3b

It only appears when starting certain (not all) games. They include Halo PC, Dead Space, and Call of Duty: Modern Warfare 2, to name a few. Other games, such as Spore, Gears of War, and The Sims 3 run flawlessly.

So I figured since I had a pre-release version I would wait it out to see if a possible driver update would amend this problem. Didn't happen.
I bought a new GFX card because my integrated was crap. Still got the error, so I ruled out it was a problem with the GFX. This is a clean install of Windows 7 on a brand new hard drive, so rule out any possibilities there. I'm not overclocking as the hardware I'm running now is a x100 upgrade from my previous, so rule that one out too.

I'm left thinking it's the RAM. I won't be sure until after I run memtestx64 overnight and troubleshoot each stick. Just thought maybe some of you seasoned troubleshooters could take a look at my dump file and maybe decipher a problem.

I think it should be noted these games run fine on my XP boot with the same hardware. Only difference is XP is installed on a separate HD. However it is x86 so only 3.5 of the 8GB of RAM are being used, respectively. That is simply not enough for these high-end games.

This is a huge headache for me. I've tried various things such as updating all drivers, setting the voltage in the BIOS to Corsairs recommended settings, and doing a fresh install, all to no avail.

Thanks again for all your help. This community is top notch and I plan on returning the favor by sharing my growing knowledge of troubleshooting this operating system with others who post problems within my realm.

Figured I'd save you some bandwith and upload the dump .zip to my site:
http://pcharpoon.com/temp/112909-30466-01.zip

Best Regards,
Revile

My System SpecsSystem Spec
.

30 Nov 2009   #2

7600.20510 x86
 
 

1 GB system RAM is enough for most latest games. I used to game all the time on spec machine and only 1GB no issues to speak of and great.

If you're overclocking anything, that is your cause.

Update this driver to 2009 or uninstall from the system to test. Uninstalling the motherboard app that installed it is best:

AsIO AsIO.sys Mon Dec 17 04:11:49 2007

Update this too:

SCDEmu SCDEmu.SYS Fri Oct 31 02:56:21 2008

Update to latest video card driver from NVIDIA's website.
My System SpecsSystem Spec
12 Dec 2009   #3

Windows 7 x64
 
 

*SOLVED*

Good evening.

Thank you for the reply and suggestions torrentg. After updating those drivers I was still getting BSOD 0x3B. I realized it wasn't a bad driver and decided the best route was to test the hardware.

I replaced the RAM sticks and video with known working pieces and the BSOD still appeared. After some thought, I decided to disable all startup items and non-microsoft services. Sure enough, BSOD gone. Turns out it was my firewall, Outpost Firewall Pro 2009, causing the System Service Exception. I've been using their firewall on 32bit for years now without a problem, but apparently their x64 for Win 7 still has some bugs.

I'm just glad this issue is resolved and I can play my games again with the full support of my x64 and Direct X 11.

Best Regards,
Revile
My System SpecsSystem Spec
.


13 Dec 2009   #4
Microsoft MVP

 
 

Glad that you got it sorted out. Thanks for letting us know!
My System SpecsSystem Spec
03 Jun 2010   #5

Windows 7
 
 

Quote   Quote: Originally Posted by revile View Post
*SOLVED*

Good evening.

Thank you for the reply and suggestions torrentg. After updating those drivers I was still getting BSOD 0x3B. I realized it wasn't a bad driver and decided the best route was to test the hardware.

I replaced the RAM sticks and video with known working pieces and the BSOD still appeared. After some thought, I decided to disable all startup items and non-microsoft services. Sure enough, BSOD gone. Turns out it was my firewall, Outpost Firewall Pro 2009, causing the System Service Exception. I've been using their firewall on 32bit for years now without a problem, but apparently their x64 for Win 7 still has some bugs.

I'm just glad this issue is resolved and I can play my games again with the full support of my x64 and Direct X 11.

Best Regards,
Revile
I have same problem same bug code except mine is a random and it happens only when i exit games unfortunate for me i am not using a firewall so not working to me
My System SpecsSystem Spec
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 BSOD 0x0000003B when starting games




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