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Windows 7: windows 7 windows explorer stopped working

02 Dec 2009   #1
raguwarrior

windows7
 
 
windows 7 windows explorer stopped working

i have bought a new dell laptop with windows 7 home basic.yesterday i connected internet on it . windows 7 updated upgrades. then when i right clicked at desktop.It showed the message windows explorer stopped working and given details as
Problem Event Name: AppHangXProcB1
Application Name: explorer.exe
Application Version: 6.1.7600.16404
Application Timestamp: 4a765771
Hang Signature: f0fc
Hang Type: 16
Waiting on Application Name: igfxtray.exe
Waiting on Application Version: 7.14.10.1794
OS Version: 6.1.7600.2.0.0.768.2
Locale ID: 16393
Additional Hang Signature 1: f0fcc5cfb910de5fe83394dd972038a0
Additional Hang Signature 2: 1c5f
Additional Hang Signature 3: 1c5f13690b47b469eb95297f71b97198
Additional Hang Signature 4: f0fc
Additional Hang Signature 5: f0fcc5cfb910de5fe83394dd972038a0
Additional Hang Signature 6: 1c5f
Additional Hang Signature 7: 1c5f13690b47b469eb95297f71b97198

Please someone help me in fixing this problem , BUT WHEN I RESTARTED MY LAPTOP IT DOESNT SHOWED ANY MESSAGES LIKE THAT. AFTER SOMETIME IT SHOWED LIKE THAT.


My System SpecsSystem Spec
.

02 Dec 2009   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Go to explorer icon, right click, choose run without add ons. See what happens.
Go to services, make sure internet connection is set to automatic and on
My System SpecsSystem Spec
02 Dec 2009   #3
Boastree

Win7 Ultimate
 
 

Any one know what igfxtray is?
My System SpecsSystem Spec
.


02 Dec 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by raguwarrior View Post
i have bought a new dell laptop with windows 7 home basic.yesterday i connected internet on it . windows 7 updated upgrades. then when i right clicked at desktop.It showed the message windows explorer stopped working and given details as
Problem Event Name: AppHangXProcB1
Application Name: explorer.exe
Application Version: 6.1.7600.16404
Application Timestamp: 4a765771
Hang Signature: f0fc
Hang Type: 16
Waiting on Application Name: igfxtray.exe
Waiting on Application Version: 7.14.10.1794
OS Version: 6.1.7600.2.0.0.768.2
Locale ID: 16393
Additional Hang Signature 1: f0fcc5cfb910de5fe83394dd972038a0
Additional Hang Signature 2: 1c5f
Additional Hang Signature 3: 1c5f13690b47b469eb95297f71b97198
Additional Hang Signature 4: f0fc
Additional Hang Signature 5: f0fcc5cfb910de5fe83394dd972038a0
Additional Hang Signature 6: 1c5f
Additional Hang Signature 7: 1c5f13690b47b469eb95297f71b97198

Please someone help me in fixing this problem , BUT WHEN I RESTARTED MY LAPTOP IT DOESNT SHOWED ANY MESSAGES LIKE THAT. AFTER SOMETIME IT SHOWED LIKE THAT.
Hi and welcome

Explorer hung because it was waiting too long for the graphics driver file igfxtray.exe that is the fray app for the video driver. Solutions, upgrade you video driver, actually might as well do all of them at the same time


Ken J+
My System SpecsSystem Spec
02 Dec 2009   #5
Boastree

Win7 Ultimate
 
 

Yeah thought so... my guess too ZigZag
My System SpecsSystem Spec
03 Dec 2009   #6
raguwarrior

windows7
 
 

thank you friends . i am newbie thank you so much for helping me.
My System SpecsSystem Spec
03 Dec 2009   #7
raguwarrior

windows7
 
 
thanks

thank rich, when i have that prob again i ll try it and tell again...
My System SpecsSystem Spec
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 windows 7 windows explorer stopped working




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