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Windows 7: BSOD: Windows7 Ult.64, since 4gb ram, Acer 5920G

04 Dec 2009   #1

Windows 7 Ultimate 64-bit
 
 
BSOD: Windows7 Ult.64, since 4gb ram, Acer 5920G

Hey,

Since I changed my default laptop 2x 1gb ram to 2x2gb from kingston I get random bluescreens, sometimes in the first seconds watching a vid with vlc, sometimes when I haven't touch the laptop and start moving the mouse, and some other situations. 9 hour memtest shows no errors, haven't tried them separately.
Going back to my old ram (which was fine before) is not an option, since it makes starting 32 bit programs impossible (something about syswow64). BIOS update won't work while in Windows 7 & the boot cd's I made keep loading..

I'm up to date with Acer's Windows 7 64 bit drivers..

Specs:
Acer Aspire 5920G-302G16N
Windows 7 Ultimate 64-bit
Intel Core 2 Duo Mobile T7300 (2.0 GHz)
Intel Crestline-PM PM965
Kingston 4GB DDR2-667 DDR2 SDRAM (New)
1GB Intel Turbo Memory
NVIDIA GeForce 8600M GT TurboCache
160GB HDD

Thanks,


My System SpecsSystem Spec
.

04 Dec 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Koen View Post
Hey,

Since I changed my default 2x 1gb ram to 2x2gb from kingston I get random bluescreens, sometimes in the first seconds watching a vid with vlc, sometimes when I haven't touch the laptop and start moving the mouse, and some other situations. 9 hour memtest shows no errors, haven't tried them separately.
Going back to my old ram (which was fine before) is not an option, since it makes starting 32 bit programs impossible (something about syswow64). BIOS update won't work while in Windows 7 & the boot cd's I made keep loading..

Specs:
Acer Aspire 5920G-302G16N
Windows 7 Ultimate 64-bit
Intel Core 2 Duo Mobile T7300 (2.0 GHz)
Intel Crestline-PM PM965
Kingston 4GB DDR2-667 DDR2 SDRAM (New)
1GB Intel Turbo Memory
NVIDIA GeForce 8600M GT TurboCache
160GB HDD

Thanks,
Hi and welcome

With only one BSOD and very little info in it. I am going to have to be more general than I would like. This kind of crash can be caused by three things. Hardware (incompatible or bad), Software (the OS or other), and memory.


Since you have already run memtestx86 I would start by upgrading the drivers listed below. They are 3 years old and I suspect you didnt do a clean install whan you upgraded to win 7

Run a system file check to verify and repair your systems files. You may need to run it more than once. Run it untill the replort generated says no errors found.

If you are overclocking STOP
If you have a raud update its driver.

I suspect this isnt going to be pinpointed until more bsod's occur.

Ken J+





mdmxsdk.sys fffff880`089ca000 fffff880`089ce280 0x00004280 0x449716be 6/19/2006 4:27:26 PM
secdrv.SYS fffff880`090bc000 fffff880`090c7000 0x0000b000 0x4508052e 9/13/2006 8:18:38 AM
sncduvc.SYS fffff880`02011000 fffff880`02019800 0x00008800 0x45933863 12/27/2006 10:22:11 PM
b57nd60a.sys fffff880`050a2000 fffff880`050db000 0x00039000 0x45cbac43 2/8/2007 6:03:31 PM
snp2uvc.sys fffff880`0204d000 fffff880`021fc000 0x001af000 0x466e0710 6/11/2007 9:38:08 PM
rimspx64.sys fffff880`05139000 fffff880`05150000 0x00017000 0x46a886a0 7/26/2007 6:33:52 AM
rixdpx64.sys fffff880`05150000 fffff880`051a7000 0x00057000 0x46a9ccde 7/27/2007 5:45:50 AM
adfs.SYS fffff880`089b2000 fffff880`089ca000 0x00018000 0x490f2b4e 11/3/2008 11:48:14 AM




Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120409-48407-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c12000 PsLoadedModuleList = 0xfffff800`02e4fe50
Debug session time: Fri Dec  4 10:46:27.258 2009 (GMT-5)
System Uptime: 0 days 0:40:08.302
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9600003fb75, fffff8800b7f15b0, 0}

Probably caused by : win32k.sys ( win32k!RGNOBJ::bCopy+29 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600003fb75, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800b7f15b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!RGNOBJ::bCopy+29
fffff960`0003fb75 44394018        cmp     dword ptr [rax+18h],r8d

CONTEXT:  fffff8800b7f15b0 -- (.cxr 0xfffff8800b7f15b0)
rax=0000000000000000 rbx=fffff8800b7f20b0 rcx=fffff900c0aa16b0
rdx=00000000000000d8 rsi=0000000000000000 rdi=fffff8800b7f2118
rip=fffff9600003fb75 rsp=fffff8800b7f1f90 rbp=00000000000000a0
 r8=00000000000000d8  r9=0000000000000000 r10=fffffa8008118960
r11=0000000000000000 r12=fffff900c0925010 r13=0000000000000078
r14=0000000080000000 r15=000000007fffffff
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!RGNOBJ::bCopy+0x29:
fffff960`0003fb75 44394018        cmp     dword ptr [rax+18h],r8d ds:002b:00000000`00000018=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff960000a72ec to fffff9600003fb75

STACK_TEXT:  
fffff880`0b7f1f90 fffff960`000a72ec : fffff900`c0aa16b0 00000000`00000000 00000000`00000000 fffff900`c0925618 : win32k!RGNOBJ::bCopy+0x29
fffff880`0b7f1fd0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!DC::bCompute+0x274


FOLLOWUP_IP: 
win32k!RGNOBJ::bCopy+29
fffff960`0003fb75 44394018        cmp     dword ptr [rax+18h],r8d

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!RGNOBJ::bCopy+29

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0

STACK_COMMAND:  .cxr 0xfffff8800b7f15b0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!RGNOBJ::bCopy+29

BUCKET_ID:  X64_0x3B_win32k!RGNOBJ::bCopy+29

Followup: MachineOwner
---------
My System SpecsSystem Spec
04 Dec 2009   #3

Windows 7 Ult, Windows 8.1 Pro,
 
 

Intel released a newer driver for it's turbo memory and Windows 7, it might be worth a try.

Intel® Turbo Memory Intel® Turbo Memory driver
My System SpecsSystem Spec
.


13 Dec 2009   #4

Windows 7 Ultimate 64-bit
 
 

Here are my last 3 bsod's (had more before, but they got removed by ccleaner).
Narrowed 2006 drivers down to 1 (secdrv), the 2008 drivers (except the adobe driver, reinstall wouldnt update it) are windows default drivers for a modem that otherwise would use a 2006 driver. As I said, i'm up to date with all the other drivers, and now they are Windows 7 only. And it was a clean install. I'll do long individual ram tests soon.
hard disk temp: 42 C, gpu: 58 C, cpu: 50 C.
Bios update wont work (Creating BIOS Flashing Boot Disk)
My System SpecsSystem Spec
13 Dec 2009   #5

Win7
 
 

Secdrv.sys is alright and not a problem causer. Please update these drivers:

Code:
MpNWMon  MpNWMon.sys  Wed Jun 10 22:33:23 2009
adfs     adfs.SYS     Mon Nov 03 11:48:14 2008
VSTAZL6  VSTAZL6.SYS  Wed Oct 15 20:53:42 2008
DKbFltr  DKbFltr.sys  Wed Mar 25 23:15:42 2009
nuvotoncir nuvotoncir.sys Wed Jun 24 08:03:39 2009
My System SpecsSystem Spec
13 Dec 2009   #6

Windows 7 Ultimate 64-bit
 
 

I have 1 more problem, maybe it helps:
Sometimes aero turns off, plus my wireless internet, with troubleshoot I can fix the internet & in some minutes it all restores by itself.
My System SpecsSystem Spec
13 Dec 2009   #7

Win7
 
 

That's probably due to MpNWMon.sys and MSE needing update.
My System SpecsSystem Spec
Reply

 BSOD: Windows7 Ult.64, since 4gb ram, Acer 5920G




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