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Windows 7: Blue screen while playing, info included


05 Dec 2009   #1

Windows 7
 
 
Blue screen while playing, info included

Hey all,

First time for me trying to figure something like this out and I can really need some help.

I've attached 5 mini dumps (zipped) which all happend in the same way)

My comp specs
Processor Intel Core i7
Processorspeed 860, 2.80Mhz 8MB Cache
Motherboard Gigabyte GA-P55-UD4, s1156
RAM 8GB 4x2GB DDR3 1333Mhz, PC3-10600
Hardrive 1TB, 32MB Cache S-ATA II, 7200rpm
Graphic card nVidia GeForce GTX 285 1024MB
DVD Samsung 22X DVD±RW DL, S-ATA
Sound card 7.1 Realtek ALC888
OS Windows 7 Home Premium 64-bit
650W Corsair TX 80+


All my blue screen happens while I am playing Modern warfare 2.
3 of the crashes happend when the server we were playing on crashed.
I have no other programs running in the background except MSN and STEAM.

I downloaded the latest drivers from nvidia, I also installed all drivers for my motherboard, Audio and more from the install disc which came with the computor last week.

I have Norton antivirus installed "Norton internet security 2010"
Ive searched the whole computor for viruses and bad reg files.

I would really appreciate some feedback, If you need more information please let me know.

/Best regards

Daniel from Sweden


My System SpecsSystem Spec
.

05 Dec 2009   #2
Microsoft MVP

 
 

Quote:
3 of the crashes happend when the server we were playing on crashed.
Suggests networking issues to me.

Most significantly, I noticed that the cause of the last crash was your Norton. Please uninstall your Norton, then use this free tool to remove the remnants ( Download and run the Norton Removal Tool )
You'll have to install an antivirus IMMEDIATELY in order to protect your system while we're troubleshooting. Here's a list of reliable free one's: Free AntiVirus

Once the Norton is removed, please see if you get anymore BSOD's. If so, post them here and we'll have a look at them.

Here's the summary of the BSOD analysis':
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Nov 23 16:03:05.673 2009 (GMT-5)
System Uptime: 0 days 5:08:15.688
BugCheck 18, {0, fffff80002b80cd0, 2, 83fff09af9e8283f}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Nov 28 16:27:12.025 2009 (GMT-5)
System Uptime: 0 days 1:30:57.040
BugCheck F4, {3, fffffa8009a50b30, fffffa8009a50e10, fffff80002d84240}
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Nov 28 17:41:31.990 2009 (GMT-5)
System Uptime: 0 days 1:13:35.004
BugCheck F4, {3, fffffa800995eb30, fffffa800995ee10, fffff80002d8b240}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Nov 28 14:55:28.989 2009 (GMT-5)
System Uptime: 0 days 1:56:00.004
BugCheck F4, {3, fffffa8009976b30, fffffa8009976e10, fffff80002ddd240}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Nov 28 12:58:30.480 2009 (GMT-5)
System Uptime: 4 days 20:54:41.658
BugCheck 7A, {fffff6fc50082af0, ffffffffc000000e, 15ab2880, fffff8a01055e000}
*** WARNING: Unable to verify timestamp for SYMDS64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
Probably caused by : SYMDS64.SYS ( SYMDS64+26e4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
My System SpecsSystem Spec
05 Dec 2009   #3

Windows 7 Ult, Windows 8.1 Pro,
 
 

This page has suggestions on how to fix some of the crashing problems with modern warfare 2.

Fixing Call of Duty Modern Warfare 2 errors, freezes, crashes and install problems | Gaming News Link
My System SpecsSystem Spec
.


05 Dec 2009   #4

Windows 7
 
 

Thanks for the answer guys, Norton Antivirus is uninstalled. I use Avast now. IO will report back when I have more input.

Thanks once again, much appreciated.
My System SpecsSystem Spec
05 Dec 2009   #5

Windows 7
 
 

Ok, I got a new blue screen now. aprox 40 minutes into the game. (modern warfare 2).
The server crashed once again. My two other friends playing in the same room connected to the same router got thrown out of the game, while I blue screened.

This is how the dump file looks like.

I am starting to think network card drivers
My System SpecsSystem Spec
05 Dec 2009   #6

Windows 7
 
 

I have now been looking for a updated driver for my Realtek PCIe GBE Family controller network card, but it seems that Realtek doesnt have a website with downloads.

Infact, I can't find a single site with official Realtek products. almost seems like a ghost company.

Is there any way to get information regarding Realtek network drivers on the net ?

btw: My realtek network card has drivers version : 7.9.1105.2009
My System SpecsSystem Spec
06 Dec 2009   #7

Windows 7
 
 

Hi again, I just realized that I installed Norton without using the removal tool attached in the response here. I have used it now though. Will update the thread if another BSOD kicks me in the face.

By the way, I have had many issues with my Router, reaetting it all the time. CN these two issues be related? Should i post router specs?

Thanks a lot for your time
My System SpecsSystem Spec
06 Dec 2009   #8

Windows 7
 
 

Went to the store where I bought the computor, got some help with network drivers. I'll see how it works this time.

When I think about it, I have only crashed when more than 2 computors are playing in the same room. all connected to the same router
My System SpecsSystem Spec
06 Dec 2009   #9

7600.20510 x86
 
 

Hey. For the future -

http://www.realtek.com.tw/


They will have updates and newer than your motherboard website.
My System SpecsSystem Spec
06 Dec 2009   #10

Windows 7
 
 

Hi sir, did my latest dump file shine any light on the issue? And also is there a way for myself to read the dump files? If I could do that, then I didnt have to bother you as much
My System SpecsSystem Spec
Reply

 Blue screen while playing, info included




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