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Windows 7: BSOD, Can't Find the Cause

06 Dec 2009   #1

Windows 7
 
 
BSOD, Can't Find the Cause

I just built this PC on Thursday, and I've been getting a Blue Screen of Death (BSOD) frequently that I've been unable to determine the cause of. I first noticed it while playing PC games, it typically runs for about 5-10 minutes before getting the BSOD and restarting. However, during my efforts of attempting to find the issue it has happened several times on the desktop as well (A few times while I haven't even done anything or been in the same room).

Here are some of the messages I get after the PC restarts:

(Most Recent)
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFFA00068CCB28
BCP2: 0000000000000000
BCP3: FFFFF80002AD209E
BCP4: 0000000000000007
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120609-18766-01.dmp
C:\Users\Cory\AppData\Local\Temp\WER-27721-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFD68000B20D8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002AEF7A8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120609-22448-01.dmp
C:\Users\Cory\AppData\Local\Temp\WER-30950-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120609-18345-01.dmp
C:\Users\Cory\AppData\Local\Temp\WER-29889-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt




BCCode 50 is the most frequent, but I haven't, for the life of me, been able to figure out what any of those codes mean. Microsoft's own website has nothing on them, you'd think after so many years and 7+ versions they'd be able to come up with some coherent error messages, but I digress.

So far I've tried the following:

-Updated the chipset drivers and nvidia drivers
-Done all the windows updates
-I've run a ram diagnostic which turned up no problems
-I've checked the temperatures and made sure the CPUs and GPU are not overheating
-I've run benchmarks of the CPU using SiSoftware Sandra Lite 2010 with no problems. However, when I tried to run benchmarks of the GPU, it was saying there was something unavailable and it couldn't run. It said to try updating the driver, which I'm 100% positive I did and updated the right one from Nvidia's website.
-Switched off suspicious BIOS settings such as a Performance Enhance feature that sounds like it may involve some overclocking settings.
-Tried Optimized Default and "Fail Safe" Default settings in BIOS
-Used an online wattage calculator to make sure I'm using a powerful enough power supply
-Disabled Microsoft Security Essentials as I've heard a few reports of that possibly causing issues

Another thing I've noticed, which I'm not sure is related, is that when the PC restarts after the BSOD the screen comes up that asks if you want to start into Safe Mode. The screens appearance is expected but it doesn't let me navigate to any of the options. It won't even work when I press [Enter] to start Windows normally, I have to wait for the countdown.

I've thought that the problem may stem from a faulty graphics card, but it seems strange since all the PC games (these are newer games that I've tried as well, Torchlight, Batman: Arkham Asylum, Half Life 2) run beautifully until the crash.

Any help is GREATLY appreciated. My Specs are as follows, and I will post a .dmp file as soon as I get the UAC turned off.

Power Supply has about 650 watts
CPU: Intel Core2 Duo E7400, 2.80 GHz, 3MB
Mobo: Gigabyte EP45-UD3P (rev 1.6)
Ram: 2x 2GB chips, DDR2
GPU: Nvidia GeForce 9800 GTX+
OS: Windows 7 Home 64bit

My System SpecsSystem Spec
.

06 Dec 2009   #2

Windows 7
 
 

here are the minidumps
My System SpecsSystem Spec
06 Dec 2009   #3

7600.20510 x86
 
 

Hey.

Update your Razer mouse driver as it is causing bsod:

copperhd copperhd.sys Tue May 23 23:51:13 2006

These are older and should be updated too:

Alpham264 Alpham264.sys Tue Mar 20 05:51:03 2007
Alpham164 Alpham164.sys Mon Jul 23 03:57:03 2007

But definitely get the mouse one going first.

Quote   Quote: Originally Posted by Evolver View Post
Another thing I've noticed, which I'm not sure is related, is that when the PC restarts after the BSOD the screen comes up that asks if you want to start into Safe Mode. The screens appearance is expected but it doesn't let me navigate to any of the options. It won't even work when I press [Enter] to start Windows normally, I have to wait for the countdown.
Make sure your keyboard is attached to the back of the pc, to the motherboard. Go in the bios and enable USB Keyboard support or USB Legacy support.
My System SpecsSystem Spec
.


06 Dec 2009   #4

Windows 7
 
 

Hey thanks for the reply, I'll try that. I'll laugh at myself if it turns out it was a lack of mouse software this whole time. I'm not sure what those other things are, but I'll look into it and update if there's something available.

It seems like I got a BSOD before I hooked up the razor mouse though (using my older mouse). However, I didn't install any software for the older mouse either.

I'll let you know if this works, thanks again.
My System SpecsSystem Spec
06 Dec 2009   #5

Windows 7
 
 

Well I updated the mouse, and the other two files appeared to be having to do with my zboard. I updated both of the drivers and I'm still getting the BSOD, here's the latest dmps.
My System SpecsSystem Spec
06 Dec 2009   #6

7600.20510 x86
 
 

These are still on the system and haven't been updated:

Alpham164 Alpham164.sys Mon Jul 23 03:57:03 2007
Alpham264 Alpham264.sys Tue Mar 20 05:51:03 2007

Use Rivatuner to put the fan on full speed and also make a slight underclock, to test.

Install the latest drivers for the motherboard, especially chipset:

http://www.gigabyte.com.tw/Support/Motherboard/Driver_Model.aspx?ProductID=3012&ost=windows+7+64bit#anchor_os

Find out which revision motherboard you have and install the latest bios too.
My System SpecsSystem Spec
06 Dec 2009   #7

Windows 7
 
 

I've got the newest bios and chipset drivers, downloaded them from Gigabyte's website yesterday. My google search seemed to show that the Alpham items had something to do with Zboard, maybe not. The strange thing is that the dates say 2007 when this computer was just built 3 days ago. Those must have been from an auto install through Windows Update or something.

I'll look into the Alpham's some more and try the Rivatuner. I'll let you know what happens, thanks again!
My System SpecsSystem Spec
06 Dec 2009   #8

Windows 7
 
 

I'm at a loss as to what to do about the Alpham drivers. It says they are from Ideazon, and the only thing I have from them is my keyboard. I've updated its driver so I don't know why those are still saying 2007.
My System SpecsSystem Spec
06 Dec 2009   #9

Windows 7
 
 

Got a new BCCode I haven't seen yet:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 10e
BCP1: 000000000000001F
BCP2: FFFFF8A008C39010
BCP3: 0000000000000000
BCP4: 000000000004F76C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\120709-19032-01.dmp
C:\Windows\Temp\WER-21590-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
06 Dec 2009   #10

7600.20510 x86
 
 

Did you test yet with Rivatuner on full fan and underclocking?
My System SpecsSystem Spec
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