BSOD, Can't Find the Cause

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  1. Posts : 10
    Windows 7
       #1

    BSOD, Can't Find the Cause


    I just built this PC on Thursday, and I've been getting a Blue Screen of Death (BSOD) frequently that I've been unable to determine the cause of. I first noticed it while playing PC games, it typically runs for about 5-10 minutes before getting the BSOD and restarting. However, during my efforts of attempting to find the issue it has happened several times on the desktop as well (A few times while I haven't even done anything or been in the same room).

    Here are some of the messages I get after the PC restarts:

    (Most Recent)
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFFA00068CCB28
    BCP2: 0000000000000000
    BCP3: FFFFF80002AD209E
    BCP4: 0000000000000007
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\120609-18766-01.dmp
    C:\Users\Cory\AppData\Local\Temp\WER-27721-0.sysdata.xml

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    C:\Windows\system32\en-US\erofflps.txt


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: FFFFFD68000B20D8
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002AEF7A8
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\120609-22448-01.dmp
    C:\Users\Cory\AppData\Local\Temp\WER-30950-0.sysdata.xml

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    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\120609-18345-01.dmp
    C:\Users\Cory\AppData\Local\Temp\WER-29889-0.sysdata.xml

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    If the online privacy statement is not available, please read our privacy statement offline:
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    BCCode 50 is the most frequent, but I haven't, for the life of me, been able to figure out what any of those codes mean. Microsoft's own website has nothing on them, you'd think after so many years and 7+ versions they'd be able to come up with some coherent error messages, but I digress.

    So far I've tried the following:

    -Updated the chipset drivers and nvidia drivers
    -Done all the windows updates
    -I've run a ram diagnostic which turned up no problems
    -I've checked the temperatures and made sure the CPUs and GPU are not overheating
    -I've run benchmarks of the CPU using SiSoftware Sandra Lite 2010 with no problems. However, when I tried to run benchmarks of the GPU, it was saying there was something unavailable and it couldn't run. It said to try updating the driver, which I'm 100% positive I did and updated the right one from Nvidia's website.
    -Switched off suspicious BIOS settings such as a Performance Enhance feature that sounds like it may involve some overclocking settings.
    -Tried Optimized Default and "Fail Safe" Default settings in BIOS
    -Used an online wattage calculator to make sure I'm using a powerful enough power supply
    -Disabled Microsoft Security Essentials as I've heard a few reports of that possibly causing issues

    Another thing I've noticed, which I'm not sure is related, is that when the PC restarts after the BSOD the screen comes up that asks if you want to start into Safe Mode. The screens appearance is expected but it doesn't let me navigate to any of the options. It won't even work when I press [Enter] to start Windows normally, I have to wait for the countdown.

    I've thought that the problem may stem from a faulty graphics card, but it seems strange since all the PC games (these are newer games that I've tried as well, Torchlight, Batman: Arkham Asylum, Half Life 2) run beautifully until the crash.

    Any help is GREATLY appreciated. My Specs are as follows, and I will post a .dmp file as soon as I get the UAC turned off.

    Power Supply has about 650 watts
    CPU: Intel Core2 Duo E7400, 2.80 GHz, 3MB
    Mobo: Gigabyte EP45-UD3P (rev 1.6)
    Ram: 2x 2GB chips, DDR2
    GPU: Nvidia GeForce 9800 GTX+
    OS: Windows 7 Home 64bit
      My Computer


  2. Posts : 10
    Windows 7
    Thread Starter
       #2

    here are the minidumps
      My Computer


  3. Posts : 5,747
    7600.20510 x86
       #3

    Hey.

    Update your Razer mouse driver as it is causing bsod:

    copperhd copperhd.sys Tue May 23 23:51:13 2006

    These are older and should be updated too:

    Alpham264 Alpham264.sys Tue Mar 20 05:51:03 2007
    Alpham164 Alpham164.sys Mon Jul 23 03:57:03 2007

    But definitely get the mouse one going first.

    Evolver said:
    Another thing I've noticed, which I'm not sure is related, is that when the PC restarts after the BSOD the screen comes up that asks if you want to start into Safe Mode. The screens appearance is expected but it doesn't let me navigate to any of the options. It won't even work when I press [Enter] to start Windows normally, I have to wait for the countdown.
    Make sure your keyboard is attached to the back of the pc, to the motherboard. Go in the bios and enable USB Keyboard support or USB Legacy support.
      My Computer


  4. Posts : 10
    Windows 7
    Thread Starter
       #4

    Hey thanks for the reply, I'll try that. I'll laugh at myself if it turns out it was a lack of mouse software this whole time. I'm not sure what those other things are, but I'll look into it and update if there's something available.

    It seems like I got a BSOD before I hooked up the razor mouse though (using my older mouse). However, I didn't install any software for the older mouse either.

    I'll let you know if this works, thanks again.
      My Computer


  5. Posts : 10
    Windows 7
    Thread Starter
       #5

    Well I updated the mouse, and the other two files appeared to be having to do with my zboard. I updated both of the drivers and I'm still getting the BSOD, here's the latest dmps.
      My Computer


  6. Posts : 5,747
    7600.20510 x86
       #6

    These are still on the system and haven't been updated:

    Alpham164 Alpham164.sys Mon Jul 23 03:57:03 2007
    Alpham264 Alpham264.sys Tue Mar 20 05:51:03 2007

    Use Rivatuner to put the fan on full speed and also make a slight underclock, to test.

    Install the latest drivers for the motherboard, especially chipset:

    http://www.gigabyte.com.tw/Support/Motherboard/Driver_Model.aspx?ProductID=3012&ost=windows+7+64bit#anchor_os

    Find out which revision motherboard you have and install the latest bios too.
      My Computer


  7. Posts : 10
    Windows 7
    Thread Starter
       #7

    I've got the newest bios and chipset drivers, downloaded them from Gigabyte's website yesterday. My google search seemed to show that the Alpham items had something to do with Zboard, maybe not. The strange thing is that the dates say 2007 when this computer was just built 3 days ago. Those must have been from an auto install through Windows Update or something.

    I'll look into the Alpham's some more and try the Rivatuner. I'll let you know what happens, thanks again!
      My Computer


  8. Posts : 10
    Windows 7
    Thread Starter
       #8

    I'm at a loss as to what to do about the Alpham drivers. It says they are from Ideazon, and the only thing I have from them is my keyboard. I've updated its driver so I don't know why those are still saying 2007.
      My Computer


  9. Posts : 10
    Windows 7
    Thread Starter
       #9

    Got a new BCCode I haven't seen yet:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 10e
    BCP1: 000000000000001F
    BCP2: FFFFF8A008C39010
    BCP3: 0000000000000000
    BCP4: 000000000004F76C
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\120709-19032-01.dmp
    C:\Windows\Temp\WER-21590-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Highlights - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  10. Posts : 5,747
    7600.20510 x86
       #10

    Did you test yet with Rivatuner on full fan and underclocking?
      My Computer


 
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