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Windows 7: Dell XPS 420 BSOD after sleep

06 Dec 2009   #1

Windows 7
Dell XPS 420 BSOD after sleep

Recently instlalled 7 without a hitch and PC running problem free. However after sleep cannot always wake up without BSOD. Sometimes OK sometimes not. Problem issue is USB Driver but all Intel drivers up to date according to Windows and Driver Detective. Any ideas woudl be welcome. Minidump Attached

My System SpecsSystem Spec
06 Dec 2009   #2

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by keven View Post
Recently instlalled 7 without a hitch and PC running problem free. However after sleep cannot always wake up without BSOD. Sometimes OK sometimes not. Problem issue is USB Driver but all Intel drivers up to date according to Windows and Driver Detective. Any ideas woudl be welcome. Minidump Attached

Hi and welcome

No surprise its the USB driver LazerUSB.sys

If driver dective isnt finding a newer one I would suggest doing it manually

Ken J+

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\K\Desktop\120609-35287-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82016000 PsLoadedModuleList = 0x8215e810
Debug session time: Sun Dec 6 07:40:22.593 2009 (GMT-5)
System Uptime: 0 days 0:09:52.608
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
3: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

USB Driver bugcheck, first parameter is USB bugcheck code.
Arg1: 00000002, BAD_URB The USB client driver has submitted a URB that is
still attached to another IRP still pending in the bus
Arg2: 84aee008, Address of pending IRP.
Arg3: 84b872a0, Address of IRP passed in.
Arg4: a1877b70, Address URB that caused the error.

Debugging Details:

*** WARNING: Unable to verify timestamp for LazerUsb.sys
*** ERROR: Module load completed but symbols could not be loaded for LazerUsb.sys






LAST_CONTROL_TRANSFER: from 8eb2210c to 820f2d10

a18779d8 8eb2210c 000000fe 00000002 84aee008 nt!KeBugCheckEx+0x1e
a1877a0c 8eb263ad 8507e028 84b872a0 a1877b70 USBPORT!USBPORT_Core_DetectActiveUrb+0x149
a1877a50 8eb271f2 86980028 00000000 84b872a0 USBPORT!USBPORT_ProcessURB+0x705
a1877a78 8eb217c5 86980028 84b872a0 881fc300 USBPORT!USBPORT_PdoInternalDeviceControlIrp+0xfb
a1877aa0 820524bc 86980028 869802cc 84b872a0 USBPORT!USBPORT_Dispatch+0x18a
a1877ab8 8f21ec8f 84b872a0 871380e8 00000000 nt!IofCallDriver+0x63
a1877acc 8f21ee5a 869820e0 87138030 84b872a0 usbhub!UsbhFdoUrbPdoFilter+0x68
a1877af0 8f21eb92 87138030 84b87358 87138030 usbhub!UsbhPdoInternalDeviceControl+0xf6
a1877b04 820524bc 87138030 84b872a0 a1877b70 usbhub!UsbhGenDispatch+0x4a
a1877b1c 934471e6 878aebe8 00000000 878b0024 nt!IofCallDriver+0x63
WARNING: Stack unwind information not available. Following frames may be wrong.
a1877b54 93440fb3 878aebe8 a1877b70 878aebe8 LazerUsb+0x311e6
a1877bd0 93440ffb 878aebe8 a1877be0 0050001f LazerUsb+0x2afb3
a1877bec 934354e2 878aebe8 00000050 ffffffff LazerUsb+0x2affb
a1877c34 9343fad3 ffffffff 00000004 00000001 LazerUsb+0x1f4e2
a1877c64 9343f36b 84c0d228 00000001 a1877cb8 LazerUsb+0x29ad3
a1877c74 8207eb33 87236028 84c0d228 848f73c0 LazerUsb+0x2936b
a1877cb8 8f23802b 869820e0 84b64470 77485353 nt!IopfCompleteRequest+0x128
a1877ccc 8f21e65d 86982028 871380e8 8828ad70 usbhub!UsbhPdoUnblockPendedD0IrpWI+0x87
a1877cec 822367b5 86982028 84b64470 88284d48 usbhub!UsbhHubWorker+0x51
a1877d00 82083f2b 88350640 00000000 88284d48 nt!IopProcessWorkItem+0x23
a1877d50 8222466d 80000000 898f579e 00000000 nt!ExpWorkerThread+0x10d
a1877d90 820d60d9 82083e1e 80000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


934471e6 ?? ???


SYMBOL_NAME: LazerUsb+311e6



IMAGE_NAME: LazerUsb.sys


FAILURE_BUCKET_ID: 0xFE_LazerUsb+311e6

BUCKET_ID: 0xFE_LazerUsb+311e6

Followup: MachineOwner
My System SpecsSystem Spec
14 Dec 2009   #3

Windows 7

Thanks Ken - Sorry I have taken so long to come back as I have been away from computers for the last few days and a pleasant change it was too. Anyway back to reality and the search for a new driver. Thanks again.
My System SpecsSystem Spec


 Dell XPS 420 BSOD after sleep

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