Crashes and freezing, no BSOD, possible hardware issue?

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  1. Posts : 18
    W7x64 RC
       #1

    Crashes and freezing, no BSOD, possible hardware issue?


    Hello all. Found this site when trying to research my constant reboot issues for my W7 install. I will post some hardware and my software info and the situations regarding reboots and hopefully someone can point me in the right direction. I am concerned I have a hardware issue.

    Hardware:

    Asus p5q3
    Core 2 Quad 8200
    Corsair XMS3 DHX DDR3-1333 (QVL for this board); timings set manually
    1x640 GB WD Caviar Black SATA (added with the rebuild)
    1x250 GB Seagate SATA
    2x250 GB WD SATA
    1xeVGA 9800GT
    PCP&C s61EPS 610W
    Saitek Keyboard, Logitech Mouse

    All added with a system rebuild:
    1xSunbeam RHK-EX-BA Fan Controller
    4x120mm Scythe fans
    2x120mm DD fans for 2x120 Black Ice Rad
    1xDD DDC-12V Pump


    History:
    I have been running this machine save for the 1x640 and water cooling since this time last year. I had frequent issues with the RAM and after discovering that the RAM I had purchased was removed from the QVL by Asus, I quickly found replacement RAM that I am still running. I had been running Windows XPx64 and XPx32 until the W7 Beta came out. From then on I ran the W7x64 Beta and later the W7x64 RC. I am still running the RC but have started having issues about 2 months ago. I would return home to find the computer had restarted at some point. I could not find if this was an update reboot or a fault reboot and this would not happen when I was using the machine. About 1 month ago I started getting random restarts, no BSOD when using the machine. It was infrequent.

    I then started my planned rebuild, initially suspecting some issues with the OS. I incorporated the fan controller, water cooling, and the 6 fans. I replaced the 4 existing fans in the case and the 640 GB drive.

    I initially tried installing RC off the DVD I had used previously, but it was scratched and wouldn't load all the way so I went back to XPx64. I got this installed and reburned the RC. I had a few crashes but as I had this problem when I initially built the system with XPx64 I wasn't concerned. I got the RC installed, had problems with the MBR and ended up wiping and reinstalling everything with only the 640 GB drive plugged in. I got everything installed and it seemed to be working well but then the computer started to randomly restart in W7x64 RC. It would reboot w/o warning, simply shutting off, restarting and then giving me the prompt to choose, safe mode, safe mode w/ networking and normal boot with the info that the computer did not shut down properly. Upon rebooting and inspecting the system logs I found only a Kernel-Power and another warning regarding the system shutting off improperly and rebooting after improperly shutting down due to a "power or hardware failure". I decided to test the memory using Memtest86+ and it ran through 2 full cycles w/o any errors.

    I ran through the motions, disconnecting the non-essential hard drives and other hardware and still had the same issue. I then started getting system freezes where the USB mouse and keyboard would shut off and I would get some noise from the speakers. I suspected my front USB port might be an issue since the I couldn't get my USB key to work with it when I installed XPx64 and I disconnected that as well.

    I continued to have some more freezes and random shut downs. With the continued failure of my USB keyboard and mouse I tried moving them to another pair of rear USB slots and all seemed well for about 2 days until last night I again started having random shutdowns and freezes with staticy/electrical sound from the speakers and no mouse/keyboard fucntionality. I eventually shut down the computer, turned off the PSU switch and let it sit for 30 minutes. I then turned everything back on, booted w/o the keyboard attached and had the same problems. An attempt to use W7's automatic repair feature turned up nothing as well. I finally rebooted and the system stayed running throughout the night and was still up and running when I left for work.

    I will try to zip up the dump folder tonight when I get home for more info. Most reboots are happening when I am just browsing the web with firefox.

    Does anyone have ideas? Anyone believe it may be hardware vs. software? I am venturing towards a motherboard issue at this point. Possibly PSU? Thoughts?

    Thanks.
      My Computer


  2. Posts : 5,747
    7600.20510 x86
       #2

    Hi.

    When we see the crash dump(s), we will most definitely have suggestions or answers for you.

    Install the latest Win7-x64 lan driver from here:

    http://www.realtek.com.tw/downloads/...Cbr%3ERTL8105E

    If you're running AVG, completely uninstall that.
      My Computer


  3. Posts : 18
    W7x64 RC
    Thread Starter
       #3

    torrentg said:
    Hi.

    When we see the crash dump(s), we will most definitely have suggestions or answers for you.

    Install the latest Win7-x64 lan driver from here:

    Realtek

    If you're running AVG, completely uninstall that.
    No antivirus of any kind installed as of yet. I will update the lan driver when I get home.

    Should I zip my minidump folder up for you all?
      My Computer


  4. Posts : 5,747
    7600.20510 x86
       #4

    etothex said:
    Should I zip my minidump folder up for you all?
    Yes, and attach to a post using the paperclip.
      My Computer


  5. Posts : 18
    W7x64 RC
    Thread Starter
       #5

    I could not locate the dump folder. Would it not be present if the computer was restarted normally and not after a crash?
      My Computer


  6. Posts : 11,840
    64-bit Windows 8.1 Pro
       #6

    Go to C:/windows/minidump and zip up the .dmp file and attach it as an attatchment to your next post...
      My Computer


  7. Posts : 18
    W7x64 RC
    Thread Starter
       #7

    Tews said:
    Go to C:/windows/minidump and zip up the .dmp file and attach it as an attatchment to your next post...

    Same issue. Cannot find the minidump folder....unless it's supposed to be hidden and I need to show hidden files and folders which I can't seem to find an option for.
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    etothex said:
    Tews said:
    Go to C:/windows/minidump and zip up the .dmp file and attach it as an attatchment to your next post...

    Same issue. Cannot find the minidump folder....unless it's supposed to be hidden and I need to show hidden files and folders which I can't seem to find an option for.

    Hi E

    If you are running 64 bit the dmp file may be located in C\windows and be called *.DMP. Just do a search for *.dmp and you will find if you have had a true BSOD


    Ken J+
      My Computer


  9. Posts : 18
    W7x64 RC
    Thread Starter
       #9

    Haven't been able to locate any *dmp file anywhere on the computer. Crash happened again last night, just about 2 days after the last successful reboot the same as last time. I was in Firefox and opened a new tab for a youtube video and the computer locked up. Same issues. Noise from the speakers, USB mouse and keyboard shut off, screen frozen. Rebooted and tried finding a dump file but could not. No minidump folder or .dmp files in C:/Windows

    Help? I'm really starting to worry this is hardware.
      My Computer


  10. Posts : 28,845
    Win 8 Release candidate 8400
       #10

    etothex said:
    Haven't been able to locate any *dmp file anywhere on the computer. Crash happened again last night, just about 2 days after the last successful reboot the same as last time. I was in Firefox and opened a new tab for a youtube video and the computer locked up. Same issues. Noise from the speakers, USB mouse and keyboard shut off, screen frozen. Rebooted and tried finding a dump file but could not. No minidump folder or .dmp files in C:/Windows

    Help? I'm really starting to worry this is hardware.
    Can you check in your system control panel>advanced system settings>start up and recovery? Nake sure write system log is checked
      My Computer


 
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