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Windows 7: Crashes and freezing, no BSOD, possible hardware issue?


08 Dec 2009   #1

W7x64 RC
 
 
Crashes and freezing, no BSOD, possible hardware issue?

Hello all. Found this site when trying to research my constant reboot issues for my Windows 7 install. I will post some hardware and my software info and the situations regarding reboots and hopefully someone can point me in the right direction. I am concerned I have a hardware issue.

Hardware:

Asus p5q3
Core 2 Quad 8200
Corsair XMS3 DHX DDR3-1333 (QVL for this board); timings set manually
1x640 GB WD Caviar Black SATA (added with the rebuild)
1x250 GB Seagate SATA
2x250 GB WD SATA
1xeVGA 9800GT
PCP&C s61EPS 610W
Saitek Keyboard, Logitech Mouse

All added with a system rebuild:
1xSunbeam RHK-EX-BA Fan Controller
4x120mm Scythe fans
2x120mm DD fans for 2x120 Black Ice Rad
1xDD DDC-12V Pump


History:
I have been running this machine save for the 1x640 and water cooling since this time last year. I had frequent issues with the RAM and after discovering that the RAM I had purchased was removed from the QVL by Asus, I quickly found replacement RAM that I am still running. I had been running Windows XPx64 and XPx32 until the Windows 7 Beta came out. From then on I ran the W7x64 Beta and later the W7x64 RC. I am still running the RC but have started having issues about 2 months ago. I would return home to find the computer had restarted at some point. I could not find if this was an update reboot or a fault reboot and this would not happen when I was using the machine. About 1 month ago I started getting random restarts, no BSOD when using the machine. It was infrequent.

I then started my planned rebuild, initially suspecting some issues with the OS. I incorporated the fan controller, water cooling, and the 6 fans. I replaced the 4 existing fans in the case and the 640 GB drive.

I initially tried installing RC off the DVD I had used previously, but it was scratched and wouldn't load all the way so I went back to XPx64. I got this installed and reburned the RC. I had a few crashes but as I had this problem when I initially built the system with XPx64 I wasn't concerned. I got the RC installed, had problems with the MBR and ended up wiping and reinstalling everything with only the 640 GB drive plugged in. I got everything installed and it seemed to be working well but then the computer started to randomly restart in W7x64 RC. It would reboot w/o warning, simply shutting off, restarting and then giving me the prompt to choose, safe mode, safe mode w/ networking and normal boot with the info that the computer did not shut down properly. Upon rebooting and inspecting the system logs I found only a Kernel-Power and another warning regarding the system shutting off improperly and rebooting after improperly shutting down due to a "power or hardware failure". I decided to test the memory using Memtest86+ and it ran through 2 full cycles w/o any errors.

I ran through the motions, disconnecting the non-essential hard drives and other hardware and still had the same issue. I then started getting system freezes where the USB mouse and keyboard would shut off and I would get some noise from the speakers. I suspected my front USB port might be an issue since the I couldn't get my USB key to work with it when I installed XPx64 and I disconnected that as well.

I continued to have some more freezes and random shut downs. With the continued failure of my USB keyboard and mouse I tried moving them to another pair of rear USB slots and all seemed well for about 2 days until last night I again started having random shutdowns and freezes with staticy/electrical sound from the speakers and no mouse/keyboard fucntionality. I eventually shut down the computer, turned off the PSU switch and let it sit for 30 minutes. I then turned everything back on, booted w/o the keyboard attached and had the same problems. An attempt to use Windows 7's automatic repair feature turned up nothing as well. I finally rebooted and the system stayed running throughout the night and was still up and running when I left for work.

I will try to zip up the dump folder tonight when I get home for more info. Most reboots are happening when I am just browsing the web with firefox.

Does anyone have ideas? Anyone believe it may be hardware vs. software? I am venturing towards a motherboard issue at this point. Possibly PSU? Thoughts?

Thanks.


My System SpecsSystem Spec
.

08 Dec 2009   #2

7600.20510 x86
 
 

Hi.

When we see the crash dump(s), we will most definitely have suggestions or answers for you.

Install the latest Windows 7-x64 lan driver from here:

http://www.realtek.com.tw/downloads/...Cbr%3ERTL8105E

If you're running AVG, completely uninstall that.
My System SpecsSystem Spec
08 Dec 2009   #3

W7x64 RC
 
 

Quote   Quote: Originally Posted by torrentg View Post
Hi.

When we see the crash dump(s), we will most definitely have suggestions or answers for you.

Install the latest Windows 7-x64 lan driver from here:

Realtek

If you're running AVG, completely uninstall that.
No antivirus of any kind installed as of yet. I will update the lan driver when I get home.

Should I zip my minidump folder up for you all?
My System SpecsSystem Spec
.


08 Dec 2009   #4

7600.20510 x86
 
 

Quote   Quote: Originally Posted by etothex View Post
Should I zip my minidump folder up for you all?
Yes, and attach to a post using the paperclip.
My System SpecsSystem Spec
09 Dec 2009   #5

W7x64 RC
 
 

I could not locate the dump folder. Would it not be present if the computer was restarted normally and not after a crash?
My System SpecsSystem Spec
09 Dec 2009   #6

64-bit Windows 8.1 Pro
 
 

Go to C:/windows/minidump and zip up the .dmp file and attach it as an attatchment to your next post...
My System SpecsSystem Spec
10 Dec 2009   #7

W7x64 RC
 
 

Quote   Quote: Originally Posted by Tews View Post
Go to C:/windows/minidump and zip up the .dmp file and attach it as an attatchment to your next post...

Same issue. Cannot find the minidump folder....unless it's supposed to be hidden and I need to show hidden files and folders which I can't seem to find an option for.
My System SpecsSystem Spec
10 Dec 2009   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by etothex View Post
Quote   Quote: Originally Posted by Tews View Post
Go to C:/windows/minidump and zip up the .dmp file and attach it as an attatchment to your next post...

Same issue. Cannot find the minidump folder....unless it's supposed to be hidden and I need to show hidden files and folders which I can't seem to find an option for.

Hi E

If you are running 64 bit the dmp file may be located in C\windows and be called *.DMP. Just do a search for *.dmp and you will find if you have had a true BSOD


Ken J+
My System SpecsSystem Spec
11 Dec 2009   #9

W7x64 RC
 
 

Haven't been able to locate any *dmp file anywhere on the computer. Crash happened again last night, just about 2 days after the last successful reboot the same as last time. I was in Firefox and opened a new tab for a youtube video and the computer locked up. Same issues. Noise from the speakers, USB mouse and keyboard shut off, screen frozen. Rebooted and tried finding a dump file but could not. No minidump folder or .dmp files in C:/Windows

Help? I'm really starting to worry this is hardware.
My System SpecsSystem Spec
11 Dec 2009   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by etothex View Post
Haven't been able to locate any *dmp file anywhere on the computer. Crash happened again last night, just about 2 days after the last successful reboot the same as last time. I was in Firefox and opened a new tab for a youtube video and the computer locked up. Same issues. Noise from the speakers, USB mouse and keyboard shut off, screen frozen. Rebooted and tried finding a dump file but could not. No minidump folder or .dmp files in C:/Windows

Help? I'm really starting to worry this is hardware.
Can you check in your system control panel>advanced system settings>start up and recovery? Nake sure write system log is checked
My System SpecsSystem Spec
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 Crashes and freezing, no BSOD, possible hardware issue?




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