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Windows 7: BSOD after installing and running Motorola Phone Tools


08 Dec 2009   #1

Windows 7 Ultimate
 
 
BSOD after installing and running Motorola Phone Tools

I just installed Motorola Phone Tools (MPT) v4.3.6 and ran its x64 USB driver to get the phone connected. I connected my V3XX phone, ran a quick text message test and it all worked fine. As I was minding my own business when the phone was still connected and MPT minimized to the tray, I was BSOD'ed. Mini dump was generated and I've attached (120809-34991-01.zip) to this thread.

I opened it in WinDBG x64 and ran the following commands

Code:
!thread;!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q
log is attached as well (BSOD_0f98_2009-12-08_11-46-42-638.txt )

any help is much appreciated!


My System SpecsSystem Spec
.

08 Dec 2009   #2

 
 

Pointing to Wdf01000.sys

Try running an sfc /scannow
My System SpecsSystem Spec
08 Dec 2009   #3

7600.20510 x86
 
 

It's a little simpler than that although that was good advice.

Code:
Unable to load image \SystemRoot\system32\DRIVERS\motmodem.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for motmodem.sys
*** ERROR: Module load completed but symbols could not be loaded for motmodem.sys
GetPointerFromAddress: unable to read from fffff80002ca80e0
Probably caused by : motmodem.sys ( motmodem+31d1 )
Uninstall the software. No good.

But you'll be much better off by uninstalling AVG too, the highest bsod/poor performance/poor stability causer on pcs.

Reinstall the software after uninstalling AVG. If it still crashes then use neither.
My System SpecsSystem Spec
.


08 Dec 2009   #4

Windows 7 Ultimate
 
 

Thanks folks.

@TG: I am running a sfc /scannow; i will try lauching MPT after the scan

@torrent: You suggesiton seems a bit radical. This specific version of MPT worked on WinXP (same machine) without any issues; after Windows 7 upgrade this is the first time I'm using MPT after figuring out the driver compatibility with x64 resulted in a BSOD. Also, I'm not clear about your AVG suggestion either. This version of AVG has been on this machine since WinXP days. I'm not sure if its the software or something else?
My System SpecsSystem Spec
08 Dec 2009   #5

7600.20510 x86
 
 

Enjoy!
My System SpecsSystem Spec
09 Dec 2009   #6

Windows 7 Ultimate
 
 

@TG: After sfc /scannow; I haven't seen BSOD. but its been just a day, I'll post back if I see BSOD. thanks for your assistance

@torrent: You obviously hold a superior status than I do, I just wanted to understand your thought process. I'm sure you had a good reason for the suggestion
My System SpecsSystem Spec
09 Dec 2009   #7

7600.20510 x86
 
 

If you want to understand the thoughts, it's all in post number 3 in this thread.

sfc /scannow is not going to fix that.
My System SpecsSystem Spec
19 Jan 2010   #8

Windows 7 Ult x64
 
 

I had almost exactly the same thing happen to me: I had a broken Motorola V3, and I installed MPT and successfully used it to extract my address book from the old phone - it was when I plugged in the replacement phone and hit the Restore button to push the address book data into the new phone I bluescreened (twice). I'm using W7Ux64 but I was using the RC for months and this is the first time I've seen this happen. I'm angry, upset, disoriented, confused and slightly peckish actually.
My System SpecsSystem Spec
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 BSOD after installing and running Motorola Phone Tools




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