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| 08 Dec 2009 | #1 |
| | BSOD after installing and running Motorola Phone Tools I just installed Motorola Phone Tools (MPT) v4.3.6 and ran its x64 USB driver to get the phone connected. I connected my V3XX phone, ran a quick text message test and it all worked fine. As I was minding my own business when the phone was still connected and MPT minimized to the tray, I was BSOD'ed. Mini dump was generated and I've attached (120809-34991-01.zip) to this thread. I opened it in WinDBG x64 and ran the following commands Code: !thread;!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q any help is much appreciated! |
My System Specs | |
| 08 Dec 2009 | #2 |
| | Pointing to Wdf01000.sys Try running an sfc /scannow |
| My System Specs |
| 08 Dec 2009 | #3 |
| | It's a little simpler than that although that was good advice.  Code: Unable to load image \SystemRoot\system32\DRIVERS\motmodem.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for motmodem.sys *** ERROR: Module load completed but symbols could not be loaded for motmodem.sys GetPointerFromAddress: unable to read from fffff80002ca80e0 Probably caused by : motmodem.sys ( motmodem+31d1 ) But you'll be much better off by uninstalling AVG too, the highest bsod/poor performance/poor stability causer on pcs. Reinstall the software after uninstalling AVG. If it still crashes then use neither. |
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| 08 Dec 2009 | #4 |
| | Thanks folks. @TG: I am running a sfc /scannow; i will try lauching MPT after the scan @torrent: You suggesiton seems a bit radical. This specific version of MPT worked on WinXP (same machine) without any issues; after Windows 7 upgrade this is the first time I'm using MPT after figuring out the driver compatibility with x64 resulted in a BSOD. Also, I'm not clear about your AVG suggestion either. This version of AVG has been on this machine since WinXP days. I'm not sure if its the software or something else? |
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| 08 Dec 2009 | #5 |
| | Enjoy! |
| My System Specs |
| 09 Dec 2009 | #6 |
| | @TG: After sfc /scannow; I haven't seen BSOD. but its been just a day, I'll post back if I see BSOD. thanks for your assistance @torrent: You obviously hold a superior status than I do, I just wanted to understand your thought process. I'm sure you had a good reason for the suggestion |
| My System Specs |
| 09 Dec 2009 | #7 |
| | If you want to understand the thoughts, it's all in post number 3 in this thread. sfc /scannow is not going to fix that. |
| My System Specs |
| 19 Jan 2010 | #8 |
| | I had almost exactly the same thing happen to me: I had a broken Motorola V3, and I installed MPT and successfully used it to extract my address book from the old phone - it was when I plugged in the replacement phone and hit the Restore button to push the address book data into the new phone I bluescreened (twice). I'm using W7Ux64 but I was using the RC for months and this is the first time I've seen this happen. I'm angry, upset, disoriented, confused and slightly peckish actually. |
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