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Windows 7: Blue screen

09 Dec 2009   #1
dam

Microsoft Windows 7 Home Premium
 
 
Blue screen

Well, I emailed the following to Microsoft and they essentially told me to figure it out on my own.


My computer continually crashes randomly throughout the day. It doesn't seem to matter if I am doing anything on it or not at the time of the crash.

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3

Files that help describe the problem (some files may no longer be available)
120709-21387-01.dmp
sysdata.xml

For the record, I have a Dell Studio Computer, and I recently upgraded to Windows 7.
Processor: Intel Core 2 Duo CPU T9300 @ 2.5 GHz
Installed memory: 4.00 GB (3.50 usable)
32 bit operating system


My System SpecsSystem Spec
.

09 Dec 2009   #2

Windows 7 Professional x64
 
 

Welcome! Can you use these instructions to find and upload the dmp file that was created when your machine crashed? I think it is hardware related.
Thanks in advance
My System SpecsSystem Spec
09 Dec 2009   #3
dam

Microsoft Windows 7 Home Premium
 
 

i'm running the cmd
My System SpecsSystem Spec
.


04 Mar 2010   #4
dam

Microsoft Windows 7 Home Premium
 
 

I'm still having issues with with this same problem.
My System SpecsSystem Spec
04 Mar 2010   #5

Windows 7 Professional x64
 
 

Looks like your network adapter drivers are causing the BSODs. See if there is an update for them in Device Manager, and if not, uninstall them and reboot.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\011410-28064-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82e1e000 PsLoadedModuleList = 0x82f66810
Debug session time: Thu Jan 14 14:19:47.054 2010 (GMT-5)
System Uptime: 0 days 4:54:08.786
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, 82e8660c}

Unable to load image \??\C:\Windows\system32\drivers\PktIcpt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PktIcpt.sys
*** ERROR: Module load completed but symbols could not be loaded for PktIcpt.sys
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82e8660c, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82f86718
Unable to read MiSystemVaType memory at 82f66160
 00000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeAcquireQueuedSpinLockAtDpcLevel+c
82e8660c 8702            xchg    eax,dword ptr [edx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  8e913aa4 -- (.trap 0xffffffff8e913aa4)
ErrCode = 00000002
eax=8e913b20 ebx=00000001 ecx=8e913b20 edx=00000000 esi=86e6f100 edi=8e913be4
eip=82e8660c esp=8e913b18 ebp=8e913b2c iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
nt!KeAcquireQueuedSpinLockAtDpcLevel+0xc:
82e8660c 8702            xchg    eax,dword ptr [edx]  ds:0023:00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82e8660c to 82e647eb

STACK_TEXT:  
8e913aa4 82e8660c badb0d00 00000000 83230030 nt!KiTrap0E+0x2cf
8e913b14 8cae3492 8cd25700 00000000 00000000 nt!KeAcquireQueuedSpinLockAtDpcLevel+0xc
8e913b2c 8cce61be 86e6f100 896d2188 00000004 NETIO!WfpExpireEntryLru+0x17
8e913b40 8cc59623 86e6f008 86e6f008 895010a0 tcpip!WfpAleCloseRemoteEndpointConnection+0x30
8e913b70 8cce4ffb 00000030 00000002 00000011 tcpip!WfpAleReauthorizeOutboundConnection+0x37d
8e913c10 8cce516f 895010a0 86e6f008 895010a0 tcpip!WfpAleHandleSendCompletion+0x7d
8e913c30 8cce432e 895010a0 00000000 8785cc10 tcpip!WfpAlepAuthorizeSendCompletion+0x2f
8e913c9c 9c68273c 895010a0 00000000 82e5a3f1 tcpip!WfpAleCompleteOperation+0x146
WARNING: Stack unwind information not available. Following frames may be wrong.
8e913cb8 9c682795 8e913cdc 00000000 88bf7168 PktIcpt+0x373c
8e913ccc 8c72a3c8 88bf7168 89534d38 8785cc10 PktIcpt+0x3795
8e913d00 82e8bf2b 00000000 00000000 85789d48 fltmgr!FltpProcessGenericWorkItem+0x38
8e913d50 8302c66d 00000001 a1d35cf2 00000000 nt!ExpWorkerThread+0x10d
8e913d90 82ede0d9 82e8be1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETIO!WfpExpireEntryLru+17
8cae3492 8d4604          lea     eax,[esi+4]

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  NETIO!WfpExpireEntryLru+17

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf63

FAILURE_BUCKET_ID:  0xA_NETIO!WfpExpireEntryLru+17

BUCKET_ID:  0xA_NETIO!WfpExpireEntryLru+17

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 Blue screen




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