Blue Screens several times a day...

kazedionysus13 · 11 Dec 2009

Hey yall. I bought my HP HDX 18 from hp.com in July 09. It came loaded with Vista 64bit and worked for about a week or so. Then, BSODs started infesting my computer, at very least 5 times a day, if I was lucky. So, I sent it into HP, and they sent it back, saying that they reimaged my primary hard drive (I'm running 2x250 SATA) and the problem was solved........until I chose the upgrade option from Vista to 7 64bit Ultimate. Videos did not play, but that has since been resolved. But now, BSODs are back and as frequent as ever.

Sometimes, 7 loads without the default Aero theme, can recognize my profile, or cant load at all (not that frequent, but it has happened once or twice). Windows Desktop Manager also happens to quit a good bit.

I've noticed that BCCodes :1e, 7f, 50 are the most frequented but definitely not the only ones. Thanks for helping, minidump.rar is attatched.

Also, there is a third minidump file, but it wouldn't let me archive it, says access denied

Thanks alot.

usasma · 12 Dec 2009

Copy the 3rd one to your Desktop and try it from there. Post back for more suggestions, if needed.

This one points to your Norton security software (srtsp64.sys).
Please download a free antivirus for use while testing: Free AntiVirus
Then uninstall your Norton products
Then use this free removal tool to clean up any remnants: Download and run the Norton Removal Tool
Then IMMEDIATELY install and update the free antivirus.
Then monitor to see if you get any further BSOD's.

Other drivers that are older (and should be updated). Google for the driver name to see what they belong to on your system:

Code:

HpqKbFiltr.sys Mon Jun 18 18:13:11 2007
vfs101a.sys  Wed Feb 06 21:44:54 2008
iaStor.sys   Tue Apr 15 20:26:03 2008
hpdskflt.sys Tue Mar 18 17:25:31 2008
RimSerial_AMD64.sys Mon Nov 24 12:01:01 2008
enecir.sys   Mon Apr 28 13:55:30 2008
Accelerometer.sys Tue Mar 18 17:25:31 2008
jmcr.sys     Fri Jul 04 03:42:50 2008
000.fcl      Wed Jul 02 23:15:03 2008