BSOD due to ntkrnlpa.exe?

N

Nale

New member
Hi Everyone,

I am new to the forum and am trying to help somone (remotely). Installed W7, 32bit (fresh install) 3 days ago... every time when in sleep mode we get infamous "Windows has recovered from an unexpected shutdown" error. Anyways, all drivers are updated directly from Lenovo's website and there are no external devices attached. Here is the copy & paste of dump file generated by Windbg (I have 4 identical dump files). Any help is appriciated.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\121209-14211-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82c08000 PsLoadedModuleList = 0x82d50810
Debug session time: Sat Dec 12 20:34:02.499 2009 (GMT-8)
System Uptime: 0 days 1:15:16.871
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
...............................................................
Loading User Symbols
Loading unloaded module list
.....
 

My Computer

Computer Manufacturer/Model Number
Lenovo ThinkPad W500
OS
Windows 7
CPU
Intel Core2 Duo processor T9900 (3.06GHz 1066MHz 6MBL2)
Memory
4 GB PC3-8500 DDR3 SDRAM 1067MHz SODIMM Memory
Graphics Card(s)
ATI Mobility FireGL V5700 (512MB VRAM) with Intel AMT
Monitor(s) Displays
15.4" WUXGA TFT
Hard Drives
160 Intel® X25-M Mainstream SATA Solid-State Drive
you need to set up your deguging cache from what it looks like
start looking here in this section the tutorials given by H2SO4 ...
Crash and lockup debug 'How To' - Windows 7 Forums

from what it looks like it might be a kernel driver (of course this only speculation)...
 

My Computer

Computer Manufacturer/Model Number
Tx2500z Tablet Pc/Homemade Server
OS
Windows 7 Ult x64(x2), HomePrem x32(x4), Server 08 (+VM), 08 R2 (VM) , SuSe 11.2 (VM), XP 32 (VM)
CPU
Turion X2 ultra (oh well came with laptop)/P4 @3.2 (yes P4)
Motherboard
IDK HP Motherboard / Intel DG965SS
Memory
OCZ Dual Channel 4GB kit/ 1gb Dual Channel
Graphics Card(s)
HD 3200 graphics /GMA x3100 (yay for intergrated!!)
Sound Card
Realtek HD Audio(mic working, well sort of)/Siig IC-70012
Monitor(s) Displays
built-in Hp 12" laptop screen/ Acer 19"
Screen Resolution
1280x800 /1440x900
Cooling
All Air Cooled
Mouse
Logi MX Rev. /MS Wheel Optical 1.1A /Logitech Optical Mouse
Internet Speed
College baby but its still routed through vpn to 1536k...
Other Info
love my wacom pen and pressure sensitivity...
wished it worked in 7, SUSE for that matter though
FYI - Open WinDbg, go to File...Symbol File Path
Delete anything in the box.
Then copy the stuff in the Code box below and paste it into the box.
Code: 
SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Then click on OK to exit the dialog.
Then close WinDbg and answer Yes when it asks you if you want to "Save information for workspace"
 

My Computer

Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
Hi,

thank you for the quick responeses. I dont have the laptop with me right now but as soon as I get a hold of it, I will perform additional steps.

Thank you.
 

My Computer

Computer Manufacturer/Model Number
Lenovo ThinkPad W500
OS
Windows 7
CPU
Intel Core2 Duo processor T9900 (3.06GHz 1066MHz 6MBL2)
Memory
4 GB PC3-8500 DDR3 SDRAM 1067MHz SODIMM Memory
Graphics Card(s)
ATI Mobility FireGL V5700 (512MB VRAM) with Intel AMT
Monitor(s) Displays
15.4" WUXGA TFT
Hard Drives
160 Intel® X25-M Mainstream SATA Solid-State Drive
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