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Windows 7: 64 bit - Blue screens

13 Dec 2009   #1

Windows 7 Home Premium (64 bit)
 
 
64 bit - Blue screens

Hi all,

I'm a newbie to this forum and to Windows 7. I've recently installed Windows 7 64 bit to a PC I've just built. At first I thought all was well but I'm getting the occassional blue screen error. There is no pattern to the errors.

I've tried a number of fixes - replaced generic graphics driver with most recent ATi catalyst. I read in this forum that the Asus tools may cause problems - I've removed these too. I'm still getting the blue screens. Hopefully my system specs can be pulled from my profile. The only other info that may be relevant is that I'm running Norton Internet Security 2010. I've attached a mini dump file (zipped) from the latest blue screen.

Hopefully someone can help.

Thanks in advance.


My System SpecsSystem Spec
.

13 Dec 2009   #2

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by waybay View Post
Hi all,

I'm a newbie to this forum and to Windows 7. I've recently installed Windows 7 64 bit to a PC I've just built. At first I thought all was well but I'm getting the occassional blue screen error. There is no pattern to the errors.

I've tried a number of fixes - replaced generic graphics driver with most recent ATi catalyst. I read in this forum that the Asus tools may cause problems - I've removed these too. I'm still getting the blue screens. Hopefully my system specs can be pulled from my profile. The only other info that may be relevant is that I'm running Norton Internet Security 2010. I've attached a mini dump file (zipped) from the latest blue screen.

Hopefully someone can help.

Thanks in advance.
Completely uninstalling Norton has been know to fix this problem. Download and run the Norton Removal Tool
My System SpecsSystem Spec
13 Dec 2009   #3

Win7
 
 

Hello and welcome to here, this place.

Please completely uninstall Norton to test. Let us know how it goes after.

In addition, these drivers should be updated to latest:

Code:
RtNdPt60 RtNdPt60.sys Mon Dec 10 21:49:52 2007
Rt64win7 Rt64win7.sys Fri May 22 10:52:30 2009
RtNdPt60 RtNdPt60.sys Mon Dec 10 21:49:52 2007
The dump:

Code:
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffffe481122e1dae, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002b70c76, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cc10e0
 ffffe481122e1dae 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!PpmPerfRecordUtility+2c6
fffff800`02b70c76 7422            je      nt!PpmPerfRecordUtility+0x2ea (fffff800`02b70c9a)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA
0xA link:

http://msdn.microsoft.com/en-us/library/ms793589.aspx
My System SpecsSystem Spec
.


13 Dec 2009   #4

Windows 7 Home Premium (64 bit)
 
 

Guys,

Thanks for the rapid response.

Geo64 - please excuse a stupid question but what drivers do I need to update?

My plan would be to update the drivers first - test - then uninstall Norton if its still blue screening.

As a general question, would installing a clean 32 bit version of Windows 7 be more stable?
My System SpecsSystem Spec
13 Dec 2009   #5

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by waybay View Post
Guys,

Thanks for the rapid response.

Geo64 - please excuse a stupid question but what drivers do I need to update?

My plan would be to update the drivers first - test - then uninstall Norton if its still blue screening.

As a general question, would installing a clean 32 bit version of Windows 7 be more stable?
Not really more stable with 32bit unless your having a problem finding working 64 bit drivers of course, maybe Norton is having more problems with 64 bit it's hard to say what the problem is but it's widespread.

Between Uninstalling Norton and updating drivers you should be good. Norton should have an updated version before too long that should fix it. http://support.asus.com/
Download and run the Norton Removal Tool
My System SpecsSystem Spec
13 Dec 2009   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by waybay View Post
Guys,

Thanks for the rapid response.

Geo64 - please excuse a stupid question but what drivers do I need to update?

My plan would be to update the drivers first - test - then uninstall Norton if its still blue screening.

As a general question, would installing a clean 32 bit version of Windows 7 be more stable?
Hi and welcome

1-the drivers listed at least. google them and you will find who, and what they are
2-sounds like a plan but Im not a fan of Norton.
3-Yes and thats why MS and most of us recommend it

Let us know if you need help

Ken J+
My System SpecsSystem Spec
13 Dec 2009   #7

Windows 7 Home Premium (64 bit)
 
 

Thanks again - I'll let you know how it goes.
My System SpecsSystem Spec
15 Dec 2009   #8

Windows 7 Home Premium (64 bit)
 
 

Ok - I've made a decision to do a clean install of Windows 7 32 bit as I'm hoping this will be more stable and less hassle from an up to date drivers point of view.

Before I do so I was hoping someone could clarify if its OK to have 4GB RAM installed with 32 bit. I know there is some debate about how much Windows 7 32 can actually use, but my concern is one of stability.

Thanks
My System SpecsSystem Spec
15 Dec 2009   #9

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by waybay View Post
Ok - I've made a decision to do a clean install of Windows 7 32 bit as I'm hoping this will be more stable and less hassle from an up to date drivers point of view.

Before I do so I was hoping someone could clarify if its OK to have 4GB RAM installed with 32 bit. I know there is some debate about how much Windows 7 32 can actually use, but my concern is one of stability.

Thanks
Having 4GB installed won't hurt anything and should be stable, you just won't be able to use it all with the 32 bit system.
My System SpecsSystem Spec
15 Dec 2009   #10

Windows 7 Ultimate (64)
 
 

It will be fine, the usable memory discussion has no impact on stability...
My System SpecsSystem Spec
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