Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Help & Support Window Keeps Starting

14 Dec 2009   #1

Windows 7 Ultimate
Help & Support Window Keeps Starting

Downloaded BitPim for my cell phone. Unable to load BitPim due to missing MSVCP71.dll. Downloaded dll, BitPim ok. Now the help & support window pops up for everything, even one click on the start button. Uninstalled BitPim entirely including registry strings. Unable to delete MSVCP71.dll associated with BitPim to no avail. Noticed HelpPane.exe service in task manager. Stopped entire process tree and the help window still starts. Downloaded the same program on my laptop with Win 7 but not the actual MSVCP71.dll to make the program work. No problems yet as of this post. No HelpPane.exe service either in Task Manager. What gives, this is really annoying.

My System SpecsSystem Spec
14 Dec 2009   #2

Windows XP-Pro-SP3, Windows 7

At first glance, it looks like you may have picked up a Trojan.

I suggest scanning with a good Anti-Trojan program.
"Trojan Hunter" is a very good one and works 100%, even during the 30 day trial period.
I use it often for cleaning up really "Dirty" PC's.

Good Luck and Happy Holidays!
The Doctor
My System SpecsSystem Spec
14 Dec 2009   #3

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE

I would tend to think that something has remained behind. I would check all startup entries with StartupCPL and also in services.msc, to see if anything that appeared to be related is found.
My System SpecsSystem Spec


 Help & Support Window Keeps Starting

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar help and support threads
Thread Forum
Help and Support automatically runs when starting win7
Does anyone know how to stop Help and Support from automatically running when starting windows 7. I have 3 win7 systems and it is only happening on one of them.:cry: Checked all the regular locations like startup and msconfig startup items. Thanks G
General Discussion
Safety of XP Virtual Window with end of support
I have two legacy programs that I open in a XP Virtual Window when running Windows 7. The programs are an accounting app and a desktop publishing app which are not Windows 7 compatible. I do NOT open these programs in the XP operating system window - I only open them directly from Windows 7. ...
does window 7 support nividia 8500?
does window 7 support nividia 8500? i installed window 7 earlier and installed the driver for my graphic card and it doesnt not detect it. im just trying to make sure it will work. thanks
Graphic Cards
Software RAID 5 Support Window 7 X64 Pro
Does Windows 7 x64 Pro support RAID 5 in disk management? It shows up as an option but it always grayed out. I have (4) 500GB drives and would really like to use RAID 5 on the 3 that aren't boot drives without all of the BS of using my MoBo controllers and finding the right drivers.
Hardware & Devices
Help & Support Window
I just installed Corel Draw #7 When I open a corel window and try to type the Help & Support Window comes up As long as it is up I can't type and if I close the help window as soon as I hit any key it comes up again. Is there a way to stop this window from comming up? Thanks for...
ati radeon hd 4330 not support at window 7?
Now i am using window 7 ultimate!! Is tat my grafic card not support for window 7.. my grafic card got state tat only work on net framework 2.0 N in window 7 already include net framework 3.5.1 but still my VGA cant use?/? the error message is This device cannot start. (Code 10) ...
Graphic Cards

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:10.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App