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Windows 7: explorer.exe has stopped working, ntdll.dll causes it

09 Apr 2010   #11

Windows 7 Ultimate 64bit
 
 

gpedit.msc should be available if you have administrator privileges. If you still can't get it working, find another way how to open gpedit.msc.

My System SpecsSystem Spec
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10 Apr 2010   #12

Windows 7 - Vista
 
 

Quote   Quote: Originally Posted by jcgriff2 View Post
Explorer Crashes ntdll.dll

Quote   Quote: Originally Posted by NewToit View Post
As EMD said 7x64 I do not have the group edit - am I not susposed to have it? Any other thoughts? My errors(hanging, freezing or closing) are random and without warning:

Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x00038c39
Faulting process id: 0xe14
Faulting application start time: 0x01cad73f01092340
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 51f76b70-4334-11df-9753-00248c4f9747

Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x0002de64
Faulting process id: 0x6f0
Faulting application start time: 0x01cad1fcec0156f8
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 7e3129f0-3df4-11df-a637-00248c4f9747

Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdac7
Exception code: 0xc0000005
Fault offset: 0x0002f2c2
Faulting process id: 0x920
Faulting application start time: 0x01cad22271d91e80
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\syswow64\ole32.dll
Report Id: 1e51e0b0-3e26-11df-8759-00248c4f9747

Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x00038c39
Faulting process id: 0xda8
Faulting application start time: 0x01cad4db63360760
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: a3c6dde0-40ce-11df-8c80-00248c4f9747

I see 4 crashes, 3 identical; the 4th similar - IE8 x86 w/ faulting module = ntdll.dll and 0xc0000005 exception code = memory access violation, i.e., "Access Denied"

Usually, IE8 + ntdll.dll + 0xc0000005 = 3rd party firewall as the underlying cause.

Do you have an Internet Security app installed - 3rd party firewall?

Regards. . .

jcgriff2

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My System SpecsSystem Spec
12 Apr 2012   #13

Windows 7
 
 

NewToit & jcgriff2

This thread is discussing "explorer.exe", not "iexplore.exe"

explorer.exe is the program that runs file browsing, desktop, start menu, etc.

iexplore.exe is Internet Explorer
My System SpecsSystem Spec
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23 May 2012   #14

Windows 7 Ultimate 32 bit
 
 

Experiencing the same problem.... Any solution(s) yet?
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23 May 2012   #15

Windows 7 Home Premium 64 Bit
 
 

VaggelisL, you should probably start a new thread rather than confusing this one. Due to its age, you are unlikely to get a helpful response from the original thread starter or that person's helpers. If you start your own thread, you can get dedicated assistance from our crash experts.
My System SpecsSystem Spec
23 May 2012   #16

Windows 7 Ultimate 32 bit
 
 

I, already, started another post under the title Explorer crashes with AppCrash mesage pointing to faulty "ntdll.dll", but I thought I should give it a try in here, too, as it was dealing with a problem "close" to mine. So...OK. 'm moving solely to my own post... Thanks and I hope someone will be able to help !!
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 explorer.exe has stopped working, ntdll.dll causes it




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