Explorer Crashes ntdll.dll


  1. Posts : 284
    Windows 7 Professional 64bit
       #1

    Explorer Crashes ntdll.dll


    I am joining the wonderful and whacky world of explorer crashes. Several a day depending what I am doing. I have Norton 2010 installed with 4 GBDRAM on a Windows 7 Pro machine and an NVIDIA 9800GT card. Here's the log:

    Explorer.EXE


    6.1.7600.16404


    4a765076


    ntdll.dll


    6.1.7600.16385


    4a5bdadb


    c0000374


    000c283b


    724


    01ca7e5c06121ae7


    C:\Windows\Explorer.EXE


    C:\Windows\SYSTEM32\ntdll.dll


    e0f9dac5-ea7d-11de-b497-0014d11aa8e5
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    roban said:
    I am joining the wonderful and whacky world of explorer crashes. Several a day depending what I am doing. I have Norton 2010 installed with 4 GBDRAM on a Windows 7 Pro machine and an NVIDIA 9800GT card. Here's the log:

    Explorer.EXE


    6.1.7600.16404


    4a765076


    ntdll.dll


    6.1.7600.16385


    4a5bdadb


    c0000374


    000c283b


    724


    01ca7e5c06121ae7


    C:\Windows\Explorer.EXE


    C:\Windows\SYSTEM32\ntdll.dll


    e0f9dac5-ea7d-11de-b497-0014d11aa8e5
    Hi and welcome]

    If you are having true BSOD's you can follow these https://www.sevenforums.com/crash-loc...d-problem.html instructions to find and upload

    If not true BSOD it still will be listed in event viewer (type eventvwr in search). you will need to look for errors (they have red in left column) in windows log>application tab. They will contaiin app hang, app crash, etc. when you find them use the snipping tool (type snipping in search) to make a screen shot and upload it to us using the attachment icon (shaped like a paperclip) to attach.

    USUALLY THESE HAVE AN EVENT ID 1000 SOURCE 100 AND ARE CAUSED BY dep

    Let us know


    Ken J+
      My Computer


  3. Posts : 284
    Windows 7 Professional 64bit
    Thread Starter
       #3

    I did use event viewer and that's where I got the posted error. I had turned off DEP for explorer.exe days ago and still the event happens. There is no BSOD just a notice that explorer has stopped working and then it refreshes. This seems random.
      My Computer


  4. Posts : 2,651
    W7 RTM Ultimate x64
       #4

    You wouldn't happen to be running FireFox 3.5+ ?
      My Computer


  5. Posts : 284
    Windows 7 Professional 64bit
    Thread Starter
       #5

    I think I have it sorted finally. I used shellexview to disable NVIDIA.CPL from my context menu. Yes, I use FF 3.5.6 and have read the posts regarding this issue. I made Opera my default browser but switched back to FF after using the shellexview method. Let's hope it holds. So far so good.
      My Computer


  6. Posts : 28
    Windows 7 Ultimate 64bit
       #6
      My Computer


  7. Posts : 284
    Windows 7 Professional 64bit
    Thread Starter
       #7

    Nice thread Atza. Thank you for the link. I used solution #3 just as an addon for my fix.
      My Computer


  8. Posts : 845
    Windows 7 - Vista
       #8

    My money would be on NIS 2010 as the culprit. Any Internet Security app with a 3rd party firewall will interefere with system services in Windows 7 & Vista. Windows Explorer & Internet Explorer (or default browser) most times with ntdll.dll will be involved. It is an APPHANG followed by an APPCRASH after 30000ms. Then possibly a BSOD.

    - fading white background
    - never-ending spinning blue circle
    - "..Not Responding.." top-right of the screen

    Regards. . .

    jcgriff2

    .
      My Computer


 

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