Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Explorer Crashes ntdll.dll

16 Dec 2009   #1
roban

Windows 7 Professional 64bit
 
 
Explorer Crashes ntdll.dll

I am joining the wonderful and whacky world of explorer crashes. Several a day depending what I am doing. I have Norton 2010 installed with 4 GBDRAM on a Windows 7 Pro machine and an NVIDIA 9800GT card. Here's the log:

Explorer.EXE


6.1.7600.16404


4a765076


ntdll.dll


6.1.7600.16385


4a5bdadb


c0000374


000c283b


724


01ca7e5c06121ae7


C:\Windows\Explorer.EXE


C:\Windows\SYSTEM32\ntdll.dll


e0f9dac5-ea7d-11de-b497-0014d11aa8e5


My System SpecsSystem Spec
.
16 Dec 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by roban View Post
I am joining the wonderful and whacky world of explorer crashes. Several a day depending what I am doing. I have Norton 2010 installed with 4 GBDRAM on a Windows 7 Pro machine and an NVIDIA 9800GT card. Here's the log:

Explorer.EXE


6.1.7600.16404


4a765076


ntdll.dll


6.1.7600.16385


4a5bdadb


c0000374


000c283b


724


01ca7e5c06121ae7


C:\Windows\Explorer.EXE


C:\Windows\SYSTEM32\ntdll.dll


e0f9dac5-ea7d-11de-b497-0014d11aa8e5
Hi and welcome]

If you are having true BSOD's you can follow these http://www.sevenforums.com/crash-loc...d-problem.html instructions to find and upload

If not true BSOD it still will be listed in event viewer (type eventvwr in search). you will need to look for errors (they have red in left column) in windows log>application tab. They will contaiin app hang, app crash, etc. when you find them use the snipping tool (type snipping in search) to make a screen shot and upload it to us using the attachment icon (shaped like a paperclip) to attach.

USUALLY THESE HAVE AN EVENT ID 1000 SOURCE 100 AND ARE CAUSED BY dep

Let us know


Ken J+
My System SpecsSystem Spec
17 Dec 2009   #3
roban

Windows 7 Professional 64bit
 
 

I did use event viewer and that's where I got the posted error. I had turned off DEP for explorer.exe days ago and still the event happens. There is no BSOD just a notice that explorer has stopped working and then it refreshes. This seems random.
My System SpecsSystem Spec
.

17 Dec 2009   #4
Uber Philf

W7 RTM Ultimate x64
 
 

You wouldn't happen to be running FireFox 3.5+ ?
My System SpecsSystem Spec
17 Dec 2009   #5
roban

Windows 7 Professional 64bit
 
 

I think I have it sorted finally. I used shellexview to disable NVIDIA.CPL from my context menu. Yes, I use FF 3.5.6 and have read the posts regarding this issue. I made Opera my default browser but switched back to FF after using the shellexview method. Let's hope it holds. So far so good.
My System SpecsSystem Spec
17 Dec 2009   #6
Atza

Windows 7 Ultimate 64bit
 
 

My System SpecsSystem Spec
17 Dec 2009   #7
roban

Windows 7 Professional 64bit
 
 

Nice thread Atza. Thank you for the link. I used solution #3 just as an addon for my fix.
My System SpecsSystem Spec
17 Dec 2009   #8
jcgriff2

Windows 7 - Vista
 
 

My money would be on NIS 2010 as the culprit. Any Internet Security app with a 3rd party firewall will interefere with system services in Windows 7 & Vista. Windows Explorer & Internet Explorer (or default browser) most times with ntdll.dll will be involved. It is an APPHANG followed by an APPCRASH after 30000ms. Then possibly a BSOD.

- fading white background
- never-ending spinning blue circle
- "..Not Responding.." top-right of the screen

Regards. . .

jcgriff2

.
My System SpecsSystem Spec
Reply

 Explorer Crashes ntdll.dll




Thread Tools




Similar help and support threads
Thread Forum
Windows 7 x64 - crashes in ntdll.dll
Recently I've started getting crashes in ntdll.dll. I'm seeing it in failed Windows Update installs and some third party apps. I've run chkdsk /f and chkdsk /r - the disk is essentially error free. I've opened an elevated command prompt and tried running system file checker (sfc /scannow) and...
BSOD Help and Support
Explorer.EXE random crashes with Faulting module name: ntdll.dll
Hi, I've been using my Thinkpad w520 with windows 7 64 bit professional for more than a year without any major problem. Recently, the Explorer.exe started crashing occasionally and randomly when I was switching back to a file browser :confused: ... The event viewer shows that all the crashes...
General Discussion
Explorer crashes with AppCrash mesage pointing to faulty "ntdll.dll"
Hello... I'm a newly registered user although I'm a fan of the site for a long time... I just registered to thank you for helping me find a solution on "Open with" not working fully. Thanks a lot for your .reg file. It worked like a charm. But that was only part of a general, more serious...
General Discussion
Running cmd as admin crashes Explorer ntdll.dll error
I'm tweaking my new PC and I need to run cmd as admin for certain purposes. However, when I try to run it as admin (by right-clicking a desktop link and choosing "Run as admin"), it crashes Explorer.exe and no prompt appears. Here is the Event Viewer entry: This happens even after a clean boot....
General Discussion
Intermittent explorer.exe crashes (ntdll.dll)
Hi guys. This problem has been frustrating me for months. Explorer.exe keeps crashing at irregular intervals, the crash report denotes ntdll.dll as the culprit. I have uploaded a dump file. I hope someone can point me to the source of the problem. Your help is highly appreciated. Thanks. :)
BSOD Help and Support
Apps crashes on exit (ntdll.dll)
Hello! After I reinstalled windows it started to happen on two apps, Psi instant messaging application and on PES game. Before new installation of windows this didn't happen. Other apps work good so far. So I'm wondering what could cause thees crashes. I installed the same drivers and apps...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:57.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App