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Windows 7: Blue Screen on Win7 [BCCode:116] and can't solve it


17 Dec 2009   #1

Windows 7 Ultimate 64-bit
 
 
Blue Screen on Win7 [BCCode:116] and can't solve it

Hi all

I am using Windows 7 64-bit since it was in beta test without any problem , just since about 4 or 5 days the computer suddenly restart and the Blue Screen appear and after windows is rebooted there is an error message

Quote:
Problem signature: Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800787F010
BCP2: FFFFF88004829490
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
after some search i found that it may be from Video Card Driver i tried to reinstall it more than 5 times and still got the blue screen ..

i tried to reformat C: and installed the windows again , worked fine for a few hours and started to do that problem again ... any one can help me in this please

My PC :
CPU:Intel® Core™ 2 Duo CPU E7200 @ 2.53GHz 3MB L2 Cach
Motherboard:GIGABYTE GA-EP35-DS3L With Intel® P35 + ICH9 Chipset
RAM:4x1GB KINGSTONE DDR2 800MHz @ Dual Channel Mode
Video Card:GIGABYTE ATI Radeon HD 3650 512MB - ATI Catalyst™ 9.11
HDD:WD Caviar® Blue™ WD3200AAJS 320GB SATA II 8 MB Cache
OS:Microsoft® Windows® 7™ Ultimate 64-bit

here is the dump files created by system : DumpFiles.rar

Thanks for your time and waiting your help ...

My System SpecsSystem Spec
.

17 Dec 2009   #2

Windows 7 Ult, Windows 8.1 Pro,
 
 

You should try the latest drivers from Gigabyte for your board which are made for Windows 7 X64. You can get them here. GIGABYTE - Support&Download - Motherboard - Driver - GA-EP35-DS3L
My System SpecsSystem Spec
17 Dec 2009   #3

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by chev65 View Post
You should try the latest drivers from Gigabyte for your board which are made for Windows 7 X64. You can get them here. GIGABYTE - Support&Download - Motherboard - Driver - GA-EP35-DS3L

downloaded them and installed after the new clean windows today ...

i always keep all my drivers up to date
My System SpecsSystem Spec
.


17 Dec 2009   #4

Windows 7 Ult, Windows 8.1 Pro,
 
 

Looks like your ATI display driver is causing your problems. I would try a different ATI driver and see if anything changes. Both dmp's are pointing to the same problem. Either the driver or the ATI software seems to be causing this problem. What are the GPU temps like before the crash?

Probably caused by : atikmdag.sys
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
My System SpecsSystem Spec
17 Dec 2009   #5

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by chev65 View Post
Looks like your ATI display driver is causing your problems. I would try a different ATI driver and see if anything changes. Both dmp's are pointing to the same problem. Either the driver or the ATI software seems to be causing this problem. What are the GPU temps like before the crash?

Probably caused by : atikmdag.sys
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
Catalyst Maker @ Twitter saying : 8:14 AM Dec 16th

Quote:
Catalyst 9.12 will be coming tomorrow they tell me
so if it's driver problem i will try 9.12 and see

Video Card GPU Temp is normal , i am not playing any games this days and it's winter temp is around 15c

http://img260.imageshack.us/img260/8...2009104839.png

My System SpecsSystem Spec
18 Dec 2009   #6

Windows 7 Ultimate 64-bit
 
 

I give up .. this problem is driving me crazy

reformatted C: and installed a new fresh clean copy again today .. all drivers are up to date and using
Catalyst 9.12

the PC restarted again with the same error



!!!
My System SpecsSystem Spec
19 Dec 2009   #7
Microsoft MVP

 
 

Information about the STOP 0x116 error: http://www.sevenforums.com/crashes-d...tml#post280172

Quote:
If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling."
My System SpecsSystem Spec
19 Dec 2009   #8

Windows 7 Ult, Windows 8.1 Pro,
 
 

Which is why I said this.> What are the GPU temps like before the crash?

This has something to do with the display driver or the ATI software.

Do you by any chance have Riva tuner installed?
My System SpecsSystem Spec
22 Dec 2009   #9

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by chev65 View Post
Which is why I said this.> What are the GPU temps like before the crash?

This has something to do with the display driver or the ATI software.

Do you by any chance have Riva tuner installed?

here is what i had done

disassembled the PC piece by piece , clean them all from dust - there wasn't a lot cuz i clean it every 30~45 days - assembled it again ... worked great for 2 days and today i wake up turned it up and the problem is back again, the windows didn't load at all to give me a chance to find the GPU temp ...

the PC was turned off for at least 4 or 5 hours before i start it , we now at winter the weather is already cold ...

in safe mode i can work for hours without any problem .. shall i check my PC for virus !! but i don't think that i have one Kaspersky Internet Security 2010
My System SpecsSystem Spec
22 Dec 2009   #10

xp
 
 

Assalam u Alaikum
I am using the windows xp and than installed windows 7 from the D drive in another drive as a dual operating system.
When i use windows 7 it automatically reboots and blue screen appears.
However this is not happening on windows xp.
I am not an expert in this field that is why my computer specs are also according to my understanding.
DELL P4 3.8 GH
Motherboard Intel GX620 Optiplex
Ram DDR2 1 GB
32 bit VGA builtin
sound builtin
Please help me in this issue.
My System SpecsSystem Spec
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 Blue Screen on Win7 [BCCode:116] and can't solve it




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