Windows 7: Scenario 1

Yeah that will do, and i suggest Malwarebytes. Do a google search on it, id link you but i'm currently restricted due to being shaped. Sorry.

Instructions for MalwareBytes

download Malwarebytes' Anti-Malware to your desktop
|MG| Malwarebytes Anti-Malware 1.42 Download
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.

alright... i google searched and cannot seem to answer how to run malwarebytes from my usb stick before my problem begins. i know how to change the boot order sequence - set it to boot from usb first. a friend of mine also suggested that it can be the MBR... as it sounds like it could be a boot record issue?

You have to install it first, then run it.

run it through CMD right? how do i do that? i installed the program via my external hard drive...

mmm no.

You run it like u'd run any other application you would usually install, start>all programs>Malwarebytes.

Remember we are doing the virus scan addressing the login problem, don't worry, a few of us are attending to different problems at a time, i myself got lost. :P

remember that the problem is the computer not being able to boot up past the windows loading screen, therefore i do not have access to the start menu. I installed malwarebytes to my external harddrive and during installation, updated it's virus definitions. i am able to get to command via pressing f8 during boot up and selecting dells "recover your pc" menu.

My bad , well my expertise only runs to the virus part of it, one of the other members must have helped you with this part of it.

Sorry i can't be of any assistance any further.

This is getting frustrating... I don't know what drive letter my external harddrive is in order to run mbam.exe (malwarebytes) on this computer. i've tried going down all the alphabet letters

Hello Nano3,

Open up a copy of Device Manager. In the bottom pane, it shows a graphic, which makes it very easy to find which volumes have which letters.

Hope this helps,
~Jonathan