Quote: Originally Posted by Nano3
A fellow co-worker grabs me and tells me that her computer crashed last night while performing basic computer functions. I ask her to elaborate. She mentions that this happened while writing a document for school using Microsoft Word, her computer suddenly froze and voila! BSOD
. She says that after restarting the PC she was given the option to either boot windows in safe mode... Or to start Normally. She says that she has tried both startup functions and gets past the Windows loading screen but as soon as that screen goes off, it gets to a black screen with the mouse cursor. She is able to move the mouse cursor. She is running Windows Vista on a Dell laptop.
I have not checked the laptop myself (I am on vacation till tuesday)
I am studying to get A+ Certified. This is the type of stuff i should be able to troubleshoot and diagnose. Before going to work on the laptop - I want to get as much help as possible. Figured, Why not ask the pros
Any input would be greatly appreciated!
first of course we need the DMP from the BSOD, second in safe mode you can check device manger for video driver, etc. In event viewer (type evnetvwr in search) you can check for app hang, app crash etc. they will be in the wondows logs>application tab.
that should start giving you some back ground on why it happened
to fix it
run a system file check to verify and repair system files
type cmd in search>right click and run as admin>sfc /scannow
if that doesnt help
does she have a backup to restore from?
does she have the win 7 dvd to do a repair install from
Good Luck mate
let us know if we can be of assistance