BSoD Windows 7 64 bit /w .dmp; Need debugging.

clickx · 19 Dec 2009

Hey guys I'm looking for some help debugging a BSoD. I installed Windows 7 64 Bit on my neighbors computer and everything was running fine. After updating drivers and doing windows updates she got a BSoD with something about MEMORY_MANAGEMENT. The BSoD only seems to come up when the comp is idle. I was on it for hours straight with no problems and after 10 mins of idle it popped.

I tried to debug it myself but I kept getting errors that I downloaded the wrong symbols. I failed many times, so I was wondering if somebody could figure it out and perhaps give me a better place to look. I doubt it is the actual RAM as it was running flawlessly on XP a couple days ago and fine on 7 until I did some updates.

I have attached the .dmp from the Minidump folder.

Thanks,
John

usasma · 20 Dec 2009

To fix your symbol errors follow step E at this link: WinDbg Analysis Report

There's only 1 memory dump in the upload. To troubleshoot the errors we need all the memory dumps that are in the Mindump folder.

This error doesn't have much to say, although I do suspect that it's a service error rather than a hardware error. Still, please start with these tests to rule out hardware:

H/W Diagnostics:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

We'll need a couple more minidumps to see if we can find anything - then we'll move on to other tests. Please post the minidump files as they occur.