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Windows 7: Can someone help me with Blue Screen Problems??


20 Dec 2009   #1

64-bit
 
 
Can someone help me with Blue Screen Problems??

I have no idea why, but my computer seems to blue screen a lot. Usually when I'm playing games..

Can someone shed some light as to why this happens?

I have attacked the dump and livekernal fiels

My System SpecsSystem Spec
.

20 Dec 2009   #2
Microsoft MVP

 
 

Still running the 16 memory dumps....

Finished! (finally!)

Not a real easy one - you've got 3 network related crashes (L1C62x64.sys, netio.sys, and tcpip.sys)
You've got 3 graphics related crashes (2 of the igdkmd64.sys, and one of the dxgkrnl.sys)
The rest point at the kernel (ntkrnlmp.exe)

So, let's start with repairing your Atheros network driver:
Quote:
Please do the following:
- download a fresh copy of the latest Windows 7 version of the program for this driver from the website of the manufacturer of your wireless card.
- uninstall the current version from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's
Then, let's repair your graphics driver:
Quote:
Please do the following:
- download a fresh copy of the latest Win 7 version of the program for this driver from the Intel website
- uninstall the current version from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's
Also, these drivers are older and should be updated:
Code:
sncduvc.SYS  Mon Dec 29 04:14:26 2008 - Most likely a USB WebCam
ASMMAP64.sys Sun Feb 04 14:52:56 2007 - some sort of ATK driver from the manufacturer of your system
When all that's done, sit back and see if you get any more BSOD's. If so, zip them up and upload them with your next post.
My System SpecsSystem Spec
20 Dec 2009   #3

64-bit
 
 

Thank you for your help I updated the Atheros Ethernet driver because that's the only Atheros that was in my device manager. Was that correct to do?

Also, I updated the graphics driver and the webcam device driver however I don't understand how I am supposed to fix the last problem, the Asmmap64.sys, could you help me out??
My System SpecsSystem Spec
.


20 Dec 2009   #4
Microsoft MVP

 
 

What is the make and model of your system? With that we can look up and get an idea of which utility it may be.
My System SpecsSystem Spec
Reply

 Can someone help me with Blue Screen Problems??




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