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Windows 7: Windows 7 unexpected shutdown


20 Dec 2009   #1

Windows 7 Home Premium
 
 
Windows 7 unexpected shutdown

Over the 3 week period i've had windows 7 it has crashed about 6 times. I've attatched the Minidump files and am looking forward to anyone that can help me

Thanks in advance, Callum

My System SpecsSystem Spec
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20 Dec 2009   #2
Microsoft MVP

 
 

What were you doing when Windows 7 crashed on you?
My System SpecsSystem Spec
20 Dec 2009   #3
Microsoft MVP

 
 

All 4 BSOD's point to atikmdag.sys - a component of your ATI graphics (video) drivers

Please do the following:
- download a fresh copy of the latest version of the video drivers for your system from the ATI website.
Do not download the entire Catalyst Control Center (I've seen issues with this), rather download the driver only (usually lower down on the page).
- uninstall the current version of all ATI stuff from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's

Additionally, please update all of the Asus programs/utilities that you have installed on your system. Here's a list of all the older drivers that were loaded when the system experienced the last crash - please update them:
Code:
asusgsb.sys  Thu Sep 27 09:14:50 2007
adfs.SYS     Thu Jun 26 16:52:37 2008
asusgsb.sys  Thu Sep 27 09:14:50 2007
ATKDispLowFilter.sys Tue May 13 23:03:13 2008
PxHlpa64.sys Mon Dec 10 18:49:01 2007
My System SpecsSystem Spec
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30 Dec 2009   #4

Windows 7 Home Premium
 
 

Hey thanks for the info, been a while and no system crash so far thanks alot for your help usasma
My System SpecsSystem Spec
16 Jun 2010   #5

Window 7 Home Premium
 
 

Hi

I recently upgraded my Vista to Windows 7 Home premium and have found that my computer shuts down after every 3-4 hours. I went to Dell and updated all my drivers however something seems to have gone wrong. I am not sure which drivers are creating the problems.

What should I do?
My System SpecsSystem Spec
16 Jun 2010   #6

Window 7 Home Premium
 
 

Please find attatched the C:\Windows\minidump file
My System SpecsSystem Spec
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 Windows 7 unexpected shutdown




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